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  • All HBS Web  (5,116)
    • People  (9)
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  • September 1986 (Revised February 1990)
  • Background Note

A Note on Quality: The Views of Deming, Juran, and Crosby

By: David A. Garvin
Describes the three distinct approaches to quality management represented by W. Edwards Deming, Joseph Juran, and Philip B. Crosby. Designed to introduce students to the elements of statistical quality control, structured approaches to quality improvement, and zero... View Details
Keywords: Quality; Performance Improvement; Mathematical Methods
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Garvin, David A. "A Note on Quality: The Views of Deming, Juran, and Crosby." Harvard Business School Background Note 687-011, September 1986. (Revised February 1990.)
  • October 1990 (Revised March 1998)
  • Case

De Beers Consolidated Mines Ltd. (A)

Describes the problems facing De Beers at the start of 1983. De Beers had, since its formation in 1888, exercised a large measure of control over the world supply of diamonds. In 1983, the company itself mined over 40% of the world's natural diamonds and, through... View Details
Keywords: Industry Structures; Crisis Management; Business Strategy; Mining; Mining Industry
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Ghemawat, Pankaj. "De Beers Consolidated Mines Ltd. (A)." Harvard Business School Case 391-076, October 1990. (Revised March 1998.)
  • April 2005 (Revised August 2011)
  • Case

Berkshire Partners: Bidding for Carter's

By: Malcolm P. Baker and James Quinn
A five-member team from Berkshire Partners must recommend a final bid and financial structure for a leveraged buyout of William Carter Co., a leading producer of children's apparel. Investorcorp, a global investment group, has put the company up for auction. Goldman... View Details
Keywords: Leveraged Buyouts; Capital Structure; Private Equity; Financing and Loans; Auctions; Bids and Bidding; Valuation; Apparel and Accessories Industry
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Baker, Malcolm P., and James Quinn. "Berkshire Partners: Bidding for Carter's." Harvard Business School Case 205-058, April 2005. (Revised August 2011.)

    James W. Riley

    James Riley is an Assistant Professor of Business Administration in the Organizational Behavior Unit at Harvard Business School. He teaches LEAD in the MBA required curriculum.

    Professor Riley is an economic sociologist. He conducts ethnographic research to... View Details

    • August 2014 (Revised May 2015)
    • Case

    Teaming at Disney Animation

    By: Amy C. Edmondson, David L. Ager, Emily Harburg and Natalie Bartlett
    Jonathan Geibel, Director of Systems at Walt Disney Animation Studios (hereafter referred to as Disney Animation), walked through the workspace occupied by the group he had been tasked to lead. Geibel knew he was part of a creative and magical environment. The Disney... View Details
    Keywords: Leading Change; Creativity; Organizational Structure; Animation Entertainment; Organizational Culture; Groups and Teams; Motion Pictures and Video Industry; Entertainment and Recreation Industry; United States
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    Edmondson, Amy C., David L. Ager, Emily Harburg, and Natalie Bartlett. "Teaming at Disney Animation." Harvard Business School Case 615-023, August 2014. (Revised May 2015.)
    • 20 Feb 2014
    • HBS Seminar

    Rebecca Henderson, Harvard Business School

    • September – October 2009
    • Article

    Critical Decisions in Software Development: Updating the State of the Practice

    By: Alan MacCormack, Michael A. Cusumano, Chris Kemerer and Bill Crandall
    This article focuses on how to choose the "right" software development process, how to structure global software design chains, how to manage the interaction of project structure and software design, and how to balance innovation and efficiency in a software business. View Details
    Keywords: Applications and Software; Product Development; Projects; Innovation and Management; Performance Efficiency; Information Technology Industry
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    MacCormack, Alan, Michael A. Cusumano, Chris Kemerer, and Bill Crandall. "Critical Decisions in Software Development: Updating the State of the Practice." IEEE Software 26, no. 5 (September–October 2009).
    • January 1996 (Revised November 1996)
    • Background Note

    Note on European Buy-outs

    Describes the market for European buyouts, contrasting the European market with the U.S. market where possible, and highlighting differences between European countries where appropriate. Discusses the type of businesses that undergo buyouts, the financial structure of... View Details
    Keywords: Leveraged Buyouts; Europe
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    Meulbroek, Lisa K., and Joanne C. Chng. "Note on European Buy-outs." Harvard Business School Background Note 296-051, January 1996. (Revised November 1996.)
    • November 2000 (Revised March 2001)
    • Case

    Iggy's Bread of the World

    By: Kathleen L. McGinn and Alexis Lefort
    In January 1994, Igor and Ludmilla Ivanovic opened the doors of their bakery, Iggy's Bread of the World. This case describes their unusual mission statement and the way in which they try to bring a social consciousness mentality to a for-profit business. Six years... View Details
    Keywords: Growth Management; Mission and Purpose; Organizational Culture; Restructuring; Family Business; Power and Influence; Food and Beverage Industry; Retail Industry; Massachusetts
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    McGinn, Kathleen L., and Alexis Lefort. "Iggy's Bread of the World." Harvard Business School Case 801-282, November 2000. (Revised March 2001.)
    • 2011
    • Case

    The Haidilao Company

    By: F. Warren McFarlan, Zheng Xiaoming and Ziqian Zhao
    Haidilao Hot Pot brings customers delightful dining experiences. Like most restaurants, its workforce is mostly composed of young employees born in underdeveloped suburban areas. Instilled with the founder's unique entrepreneurial values, they are enthused and... View Details
    Keywords: Competitive Strategy; Customer Service; Employee Empowerment; Global Corporate Cultures; Organizational Values; Transformations; China; Restaurants; China
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    McFarlan, F. Warren, Zheng Xiaoming, and Ziqian Zhao. "The Haidilao Company." Tsinghua University Case, 2011.
    • February 2006 (Revised September 2007)
    • Background Note

    Winner-Take-All in Networked Markets

    By: Thomas R. Eisenmann
    Discusses platform structure in new networked markets, that is, whether a market that exhibits network effects will be served by a single platform or by rival platforms. Defines "platforms" and "platform structure"; describes factors that influence the odds that a... View Details
    Keywords: Forecasting and Prediction; Growth Management; Network Effects; Digital Platforms; Internet and the Web
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    Eisenmann, Thomas R. "Winner-Take-All in Networked Markets." Harvard Business School Background Note 806-131, February 2006. (Revised September 2007.)
    • September 2018
    • Supplement

    From Beirut With Love (B): The Last Judgment

    By: Christina R. Wing, Esel Y. Cekin and Samer Al-Rachedy
    Keywords: Family Business; Family Conflicts; Sibling Rivalry; Second-generation; Foundation; Trust; Governance; Work-life Balance; Leadership; Leading Change; Transformation; Succession Planning; Management; Organizational Structure; Corporate Culture; Shareholder; Board Of Directors; Retail; Real Estate; Shopping Mall; Department Store; Growth; Lebanon; Middle East; Non-executive Chairman; Sustainability
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    Wing, Christina R., Esel Y. Cekin, and Samer Al-Rachedy. "From Beirut With Love (B): The Last Judgment." Harvard Business School Supplement 619-027, September 2018.
    • 10 May 2012
    • News

    Culture Takes Over When the CEO Leaves the Room

    • September 2018 (Revised January 2019)
    • Case

    Sobha Group Real Estate: Backward Integration for Quality

    By: John Macomber and Alpana Thapar
    From humble beginnings in Kerala, India, Mr. PNC Menon built a reputation for quality, detail, and trustworthiness, earning him major construction commissions in the Gulf region. This paved the way for venturing into real estate development in Dubai, UAE. Striving to... View Details
    Keywords: Real Estate; Backward Integration; Land Acquisition; Raising Capital; Construction; Family Business; Decision Making; Joint Ventures; Quality; Real Estate Industry; Construction Industry; India; Middle East; Dubai
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    Macomber, John, and Alpana Thapar. "Sobha Group Real Estate: Backward Integration for Quality." Harvard Business School Case 219-034, September 2018. (Revised January 2019.)
    • June 2011
    • Article

    Elder Abuse: How the Moderns Mistreat Classical Realism

    By: Joseph M. Parent and Josh Baron
    Neorealists narrate their origins by explaining that classical realists committed a multitude of sins and were therefore displaced. The classics unscientifically explained world politics primarily through individual-level characteristics, typically a will to power that... View Details
    Keywords: International Relations; History
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    Parent, Joseph M., and Josh Baron. "Elder Abuse: How the Moderns Mistreat Classical Realism." International Studies Review 13, no. 2 (June 2011): 193–213.
    • August 2005
    • Background Note

    Dual Class Share Companies

    By: Samuel L. Hayes III, Lynn S. Paine and Christopher Bruner
    Provides a brief historical overview of dual class share companies in the United States, focusing on the New York Stock Exchange's evolving position on dual class structures since the 1920s, the impact of hostile takeovers on their use since the 1980s, and recent... View Details
    Keywords: Acquisition; Debates; Capital Structure; Equity; Business History; Law; Organizational Structure; Business and Shareholder Relations; Perspective; Europe; United States
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    Hayes, Samuel L., III, Lynn S. Paine, and Christopher Bruner. "Dual Class Share Companies." Harvard Business School Background Note 306-032, August 2005.
    • 2013
    • Working Paper

    Visualizing and Measuring Enterprise Application Architecture: An Exploratory Telecom Case

    By: Robert Lagerstrom, Carliss Y. Baldwin, Alan MacCormack and Stephan Aier
    We test a method for visualizing and measuring enterprise application architectures. The method was designed and previously used to reveal the hidden internal architectural structure of software applications. The focus of this paper is to test if it can also uncover... View Details
    Keywords: Communication Technology; Complexity; Applications and Software; Product Design; Telecommunications Industry
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    Lagerstrom, Robert, Carliss Y. Baldwin, Alan MacCormack, and Stephan Aier. "Visualizing and Measuring Enterprise Application Architecture: An Exploratory Telecom Case." Harvard Business School Working Paper, No. 13-103, June 2013.
    • January 2017 (Revised April 2018)
    • Background Note

    Introduction to Incentive-based Sales Compensation Systems

    By: Willy Shih
    This background note explains the structure of incentive-based sales compensation systems. View Details
    Keywords: Sales Compensation; Sales Force Compensation; Sales Force Management; Sales; Salesforce Management; Compensation and Benefits; Motivation and Incentives; Industrial Products Industry; Consumer Products Industry; Retail Industry; United States
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    Shih, Willy. "Introduction to Incentive-based Sales Compensation Systems." Harvard Business School Background Note 617-037, January 2017. (Revised April 2018.)
    • Aug 08 2016
    • Testimonial

    Taking Negotiation to the Next Level

    • June 1997
    • Background Note

    A Note on the Internet

    By: Paul A. Gompers and Jeffrey A. Farrell
    Examines the evolution and structure of the Internet. A particular focus is placed on various business segments and possible applications of Internet technology. View Details
    Keywords: Industry Structures; Internet and the Web
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    Gompers, Paul A., and Jeffrey A. Farrell. "A Note on the Internet." Harvard Business School Background Note 297-109, June 1997.
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