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Show Results For
- All HBS Web
(805)
- People (1)
- News (109)
- Research (571)
- Multimedia (7)
- Faculty Publications (355)
- 2002
- Chapter
Use the Balanced Scorecard to Partner with Strategic Constituents: Employees, Customers, Suppliers, and Communities
By: Robert S. Kaplan and David P. Norton
Keywords: Balanced Scorecard; Employee Relationship Management; Customer Relationship Management; Business and Community Relations; Business and Stakeholder Relations
Kaplan, Robert S., and David P. Norton. "Use the Balanced Scorecard to Partner with Strategic Constituents: Employees, Customers, Suppliers, and Communities." Chap. 2 in Partnering: The New Face of Leadership, edited by Larraine Segil, Marshall Goldsmith, and James Belasco, 9–33. New York: AMACOM, 2002.
- Profile
Fred Smith
freshman," Fred says, "I aspired to business school. I wanted to blend technology and business roles together and explore different industries. In sum, I wanted something in general management – and HBS is the best school for... View Details
- August 1992 (Revised September 2002)
- Case
Star Distributors, Inc. (A)
By: David A. Thomas
Depicts the conflict and organizational problems that emerged in a franchise operation owned by Paul Logan, an African American, and John Heyman, a white American. Provides the opportunity to examine the ways in which race influences managerial behavior and... View Details
Keywords: Conflict Management; Performance Effectiveness; Franchise Ownership; Race; Management Style; Conflict and Resolution; Business and Stakeholder Relations
Thomas, David A. "Star Distributors, Inc. (A)." Harvard Business School Case 493-015, August 1992. (Revised September 2002.)
- Web
Globalization and Emerging Markets - Course Catalog
HBS Course Catalog Globalization and Emerging Markets Course Number 1151 Associate Professor Reshmaan Hussam Spring; Q3Q4; 3.0 credits 27 Sessions Final Exam Career Focus Globalization and Emerging Markets is designed for students who will be investing, View Details
- 17 Mar 2015
- First Look
First Look: March 17
http://dx.doi.org.ezp-prod1.hul.harvard.edu/10.1016/j.jom.2014.09.008 March 2015 Management Science Wisdom or Madness? Comparing Crowds with Expert Evaluation in Funding the Arts By: Mollick, Ethan, and Ramana Nanda Abstract—In fields as... View Details
Keywords: Sean Silverthorne
- March 2013
- Case
First Green Bank: Bringing Bloom to Desert Landscapes
By: Christopher Marquis and Juan Almandoz
First Green Bank is a bank start-up in the midst of the financial crisis which aims to promote sustainability while making money as a bank. The case presents an ethical dilemma as it considers a loan to an arms manufacturer. View Details
Keywords: Social Entrepreneurship; Financial Crisis; Business and Stakeholder Relations; Business and Community Relations; Environmental Sustainability; Ethics; Banking Industry; United States; Florida
Marquis, Christopher, and Juan Almandoz. "First Green Bank: Bringing Bloom to Desert Landscapes." Harvard Business School Case 413-073, March 2013.
- June 2024
- Simulation
Vehicle Lifecycle Emissions Calculator
This Vehicle Lifecycle Emissions Calculator calculates the greenhouse gas emissions over the lifespan of internal combustion engine (ICEs) vehicles, battery electric vehicles (BEVs), and plug-in hybrid electric vehicles (PHEV), including those associated with their... View Details
Keywords: Decarbonization; Environment; Carbon Accounting; Carbon; Carbon Abatement; Electric Vehicles; Automobiles; Environmental Accounting; Environmental Management; Environmental Sustainability; Strategy; Technological Innovation; Supply Chain; Business and Stakeholder Relations; Climate Change; Transportation; Transportation Industry; Auto Industry; Battery Industry
- 08 Aug 2018
- News
Getting Life Back in Balance
Photos by Louise Agnew The day he returned home to Australia from three months in Harvard Business School’s General Management Program, Benjamin Gower (GMP 19, 2015) quit his job as senior vice president of operations for Australian... View Details
Keywords: Jennifer Myers
- 07 Aug 2018
- First Look
New Research and Ideas, August 8, 2018
philanthropic arm (Chaudhary Foundation) works with stakeholders and develops a blue print for short- and long-term relief measures. The management needs to address several questions as they navigate the... View Details
Keywords: by Sean Silverthorne
- 01 Jun 2016
- Blog Post
Reflecting and Digesting
South East Asia, Australia, Russia, Middle East, and South America. GFG ticked all my boxes. I have never lived in Singapore or the region. It is one of the most emerging markets in the world, and I would be working in operations- far from my experience in View Details
- Web
Systems Leadership Project | Institute for Business in Global Society
change, traditional leadership models can fail to grasp the full complexity at hand. A systems thinking approach reimagines the whole rather than fixing broken parts of a complex social system, often requiring: Deep understanding of the problem and View Details
- 21 Aug 2012
- First Look
First Look: August 21
transparency while masking their true performance; other firms' disclosures, in contrast, are more representative of their environmental performance. What deters selective disclosure? We hypothesize that selective disclosure, a novel symbolic strategy firms use to... View Details
Keywords: Sean Silverthorne
- February 2018
- Supplement
Robert K. Steel at Wachovia (B)
By: Gautam Mukunda, Nien-hê Hsieh and David Lane
In September 2008, Robert Steel presided over the sale of Wachovia, a top U.S. bank, less than three months after becoming its CEO. Wachovia’s exposure to risky home loans led depositors and creditors to flee the bank on Friday, September 26, after the FDIC seized and... View Details
Keywords: Leadership; Financial Crisis; Robert Steel; Wachovia; Sheila Bair; Richard Kovacevich; Wells Fargo; Vikram Pandit; Citigroup; FDIC; Tim Geithner; Mortgage Lending; Contagion; Mergers And Acquisitions; Financial Services; Banking; Decision Making; Ethics; Fairness; Finance; Leadership Style; Crisis Management; Management Style; Risk Management; Negotiation; Business and Stakeholder Relations; Banking Industry; United States
Mukunda, Gautam, Nien-hê Hsieh, and David Lane. "Robert K. Steel at Wachovia (B)." Harvard Business School Supplement 418-056, February 2018.
- Web
Building Trusted Organizations - Course Catalog
HBS Course Catalog Building Trusted Organizations Course Number 1825 Professor of Management Practice Sandra Sucher Fall; Q2; 1.5 credits Overview Trust is the foundation of every meaningful relationship—personal and professional. We see... View Details
- Profile
Jennifer Kelly
among others, inspired Jennifer to get an MBA to "acquire more general management experience and hone my leadership skills." Choosing a program wasn't complicated: "HBS was my one and only choice," Jennifer says.... View Details
- 27 Jul 2020
- Blog Post
HBS Summer Fellows Respond to COVID-19
through all the management issues we discussed and learned about in class the last couple years. First, we need to consider all the stakeholders involved and develop practical solutions to satisfy each one.... View Details
- 09 Aug 2024
- Blog Post
Addressing Inequities in Education: Social Enterprise Summer Fellow Amal Tariq (MBA 2025)
your MBA skillset prepared you to be successful in this role? The HBS MBA program has given me essential tools to tackle complex and broad problems. It taught me how to deconstruct large problems into manageable components and how to... View Details
- 24 Aug 2016
- Blog Post
Internship In Action
introducing a new operational strategy for a group of sellers. After a few weeks of investigation my manager and I pushed to initiate the launch of this new operational strategy, which has been super cool. After visiting the warehouse and... View Details
Keywords: Consumer Products / Retail
- Web
Leadership, Ethics, and Corporate Accountability Course | HBS Online
This course is part of the Business in Society and Leadership & Management track. Introduction to Leadership, Ethics, and Corporate Accountability LIMITED TIME ONLY Extra learning at no extra cost. Enroll now and unlock a GenAI Bonus... View Details
- February 2009 (Revised April 2011)
- Supplement
Mistry Architects (B)
By: Amy C. Edmondson, Robert G. Eccles and Mona Sinha
This case is a follow-up of Mistry Architects: Innovating for Sustainability (A) (Case 609-044). In Case (A) Sharukh and Renu Mistry found and run an architectural firm dedicated to being both client-oriented and environmentally responsible. The case uses a difficult... View Details
Keywords: Problems and Challenges; Emerging Markets; Business and Stakeholder Relations; Natural Disasters; Environmental Sustainability; Product Design; Innovation and Invention; Construction Industry
Edmondson, Amy C., Robert G. Eccles, and Mona Sinha. "Mistry Architects (B)." Harvard Business School Supplement 609-064, February 2009. (Revised April 2011.)