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- Faculty Publications (231)
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- All HBS Web (808)
- Faculty Publications (231)
- 21 Apr 2008
- Research & Ideas
The New Math of Customer Relationships
managers think of customers, and introduce the idea that not all customers contribute equal value. Concrete examples illustrate the self-reinforcing nature of the connections between employee loyalty and customer loyalty; and between... View Details
Keywords: by Sean Silverthorne
- 01 Dec 2000
- News
Q&A: Andrew Kendall
other half will be split equally between general administrative work and being out in the field. We are a decentralized operation, with over eighty reservations and one hundred staff members scattered throughout the state, so... View Details
- 16 Jun 2009
- First Look
First Look: June 16
Categories on Resource Allocations (revised) Authors:Stephen M. Garcia, Max H. Bazerman, Shirli Kopelman, and Dale T. Miller Abstract This paper explores the influence of social categories on the perceived trade-off between relatively bad... View Details
Keywords: Martha Lagace
- 21 Feb 2024
- Blog Post
Hiring at HBS: How Summer Interns Make an Impact at Bridges Fund Management
development, operations, and project management. Conor Sullivan, Investment Director for the Social Outcomes Fund, and Claudia Cheung, Program Director for the Bridges Outcomes Partnerships, shared their experience as HBS recruiting... View Details
Keywords: Venture Capital / Private Equity
- 06 Sep 2013
- News
More Seats at the Table
youngest person as well. That didn't sit well with her for several reasons. While equality was one of them, improving companies was another. So two years ago she started Trewstar, with one goal in mind: getting experienced and... View Details
- 23 Jul 2013
- News
Building Great Schools around Great Teachers
education, he suggests, share equal importance in protecting our country's future. Nearly all of the 76 NAATE Teacher Fellows thus far report that the experience has profoundly changed their classroom practice, increased their leadership... View Details
- March 2024
- Article
Differences in Care Team Response to Patient Portal Messages by Patient Race and Ethnicity
By: Mitchell Tang, Rebecca Mishuris, Lily Payvandi and Ariel Dora Stern
Importance: The COVID-19 pandemic was associated with substantial growth in patient portal messaging. Higher message volumes have largely persisted, reflecting a new normal. Prior work has documented lower message use by patients who belong to minoritized racial... View Details
Keywords: Health Pandemics; Technology Adoption; Prejudice and Bias; Equality and Inequality; Communication Technology; Race; Ethnicity; Health Industry
Tang, Mitchell, Rebecca Mishuris, Lily Payvandi, and Ariel Dora Stern. "Differences in Care Team Response to Patient Portal Messages by Patient Race and Ethnicity." JAMA Network Open 7, no. 3 (March 2024).
- 01 Mar 2006
- News
A New Path for Alumnae
important to maintain existing ties with those who value your professional skills, but it is equally necessary to build new network connections. In Charting Your Course we talk about developing a strategic plan for reentry in the next... View Details
- 28 Mar 2018
- News
Fueling the Future
marketing in courses with professors Das Narayandas, Forest L. Reinhardt, and (now Dean) Nitin Nohria. Kovatch embraced equally the academic and social aspects of campus life, volunteering as View Details
Keywords: Jill Radsken
- September 2020
- Teaching Note
Miami's Tech Future (C): Reaching Another Miami
By: Rosabeth Moss Kanter and Joyce J. Kim
The effects of Miami’s startup scene have not reached many “left-behind” lower-income Black communities, which are disproportionately affected by problems such as segregation and racial discrimination, lack of transportation access, crime, education quality, government... View Details
Keywords: Technology; Change; Transformation; Progress; Community; Scaling; Income Inequality; Racism; Community Impact; Community Relations; Change Management; Business Startups; Information Technology; Diversity; Race; Equality and Inequality; Social Issues; Business and Community Relations; Miami; Florida
- 08 Sep 2009
- Research & Ideas
The Height Tax, and Other New Ways to Think about Taxation
for our tax system. For example, we might want to split the costs of government equally among all taxpayers, letting each of us keep whatever income we earn above our fair share. Or, we might want our tax system to reinforce View Details
Keywords: by Martha Lagace
- 04 Dec 2020
- Blog Post
Heard on the Street (HOTS) - bringing the HBS community together through harmony
There is a wide range of singing skills and experiences represented among us. Some of us toured around the world with college a cappella groups, whereas others never formally sang in a group prior to joining HOTS. Despite our backgrounds, we are all View Details
- 15 Jun 2021
- News
Alumni Work to Reverse Bias Through Philanthropy
outreach and social justice advocacy, justice system reform, and education parity. Its past campaign, the Take Action Initiative, raised $400,000 for The Bail Project, the Black AIDS Institute, the Equal... View Details
Keywords: Deborah Blagg
- August 2018
- Case
Christine Lagarde (C): Managing the IMF
By: Julie Battilana and Carin-Isabel Knoop
This case covers the career of Christine Lagarde from 2011 to 2018 as she takes the helm of a troubled multilateral organization during a time of deepening economic turmoil. As the first female leader of the International Monetary Fund (IMF), and as a non-economist,... View Details
Keywords: Personal Development and Career; Power and Influence; Change Management; Global Range; Gender; Equality and Inequality; Climate Change
Battilana, Julie, and Carin-Isabel Knoop. "Christine Lagarde (C): Managing the IMF." Harvard Business School Case 419-019, August 2018.
- November 2017
- Technical Note
21st Century Populism
By: George Serafeim and David Freiberg
While the first decade of the 21st century saw a massive financial crisis that led to significant economic downturn, the second decade saw the rise of political leaders, who built their support upon a political message that championed the common person against the... View Details
Keywords: Populism; Market Efficiency; Market Liberalization; Political Influence; Political Instability; Capital Controls; Partnerships; Coalition; Inequality; Role Of Business In Society; Government Intervention In The Markets; Labor Market; Equality and Inequality; Financial Markets; Social Issues; Immigration; Financial Crisis; Capital Markets; Business and Government Relations
Serafeim, George, and David Freiberg. "21st Century Populism." Harvard Business School Technical Note 118-029, November 2017.
- 09 Dec 2014
- First Look
First Look: December 9
Publications December 2014 Academy of Management Journal Harnessing Productive Tensions in Hybrid Organizations: The Case of Work Integration Social Enterprises By: Battilana, Julie, Metin Sengul, Anne-claire Pache, and Jacob Model... View Details
Keywords: Sean Silverthorne
- 10 Feb 2021
- Blog Post
What You Can Do to Create an Anti-Racist Organization
leader, speaker, educator, and teaching artist, Manso-Brown educates individuals and groups on social injustice and creating equality through workshops and through her art. Strategies to be Actively... View Details
- Profile
Anddria Clack
journey towards leadership, I wanted to develop the skills to evaluate critical business decisions in the face of uncertainty, ambiguity and environmental change, a situation that many leaders face on a daily basis. Concurrently, it was View Details
- 01 Dec 2017
- News
Ink: Alumni Book Recommendations
what equality really means. It means rethinking everything.” Recommended by Marketing expert Kathleen Harrington Clark (MBA 1990) Stretch by Scott Sonenshein Sonenshein on recognizing your abilities: “We routinely overestimate the... View Details
- 05 Mar 2021
- Blog Post
Intensive Bootcamp Kicked my Entrepreneurship Goals Into Gear
boring sparkling water, I chose to challenge myself and instead recruit a team to work on my idea. I ended up working with Mariah Wood, Nicole Delany and Carlton Burrell, fellow classmates who were equally passionate about the idea of... View Details