Shared Services - Publications - Faculty & Research

17 Jan 2020
In Practice

6 Traits That Set Top Business Leaders Apart

theme." Leonard A. Schlesinger, Baker Foundation Professor and co-author of What Great Service Leaders Know and Do. 6. They avoid distractions “They focus!” Rebecca M. Henderson (@RebeccaReCap), John and Natty McArthur University... View Details

Keywords: by Danielle Kost

04 Apr 2023
What Do You Think?

How Does Remote Work Affect Innovation?

they have decided to give up their weekend to come up with a better idea? Would they have agreed to break the routine of Mondays working remotely to share their response in the relative privacy of the office (vs. online)? Would the five... View Details

Keywords: by James Heskett

05 Jul 2012
What Do You Think?

Why Is Trust So Hard to Achieve in Management?

starters, Karen Caswelch suggested that we take steps to ensure that in our hiring, we consistently select people who share and value behaviors that produce trust as a shield against management turnover that leads to broken commitments.... View Details

Keywords: by James Heskett

15 Jun 2010
First Look

First Look: June 15

we find significant price differences between institutional investors' tranches and banks' tranches on the same loans, even though they share the same underlying fundamentals. Increasing demand pressure causes the interest rate on... View Details

Keywords: Martha Lagace

08 Sep 2022
Book

Gen Xers and Millennials, It’s Time To Lead. Are You Ready?

True North: who they really are, deep down, and what their fundamental purpose is. Only then, he says, will they be prepared to work with a team, rather than issue top-down directives. Finding yourself and your leadership values George offers practical steps for... View Details

Keywords: by Lane Lambert

Web

Klarman Hall | About

basis of health and disease, supporting the Jewish community and Israel, expanding access to services and enrichment opportunities in Greater Boston, and ensuring a healthy democracy. In view of the transformative influence HBS has had on... View Details

19 Jan 2024
News

The Values and Virtues of a Quick Fix

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. Speed has gotten a pretty bad rap, says Anne Morriss (MBA 2004). The Silicon Valley mantra of moving fast and breaking things has led to waves of high-profile... View Details

26 Jun 2020
Research & Ideas

Why Japanese Businesses Are So Good at Surviving Crises

people in the area regained confidence that life was returning to normal. Niinami’s company also donated lunch to Soma City elementary school students for three days in April before the school could get lunch service going again. When he... View Details

Keywords: by Dina Gerdeman

Web

Winners & Runners-Up | New Venture Competition

maternal mortality in South Asia. Business Track, 2014 Alfred Marcela Sapone Jess Beck Saurabh Mahajan Business Track Winner Service layer on the sharing economy. Booya Fitness Prita Kumar Business Track... View Details

16 Jul 2012
Research & Ideas

Are You a Strategist?

strategy-is a dangerous mirage," Montgomery warns. "The longer you can keep an advantage vibrant, the better. But any advantage is better thought of as part of a bigger story, one frame in a motion picture." Although a company may change what it makes, the View Details

Keywords: by Carmen Nobel

Web

Online Leadership and Management Courses | HBS Online

standout services and experiences that provide a competitive edge and build customer loyalty. 4 weeks, 5-6 hrs/week Pay by July 24 $1,850 Certificate Power and Influence for Positive Impact Professor Julie Battilana Understand how power... View Details

10 Feb 2015
First Look

First Look: February 10

systematic is going on. It must have purpose; all the vigorous uploading, posting, commenting, and sharing must be generating results. We claim that the new order is, in fact, rule-governed, and the rules are the rules of play.... View Details

Keywords: Sean Silverthorne

24 Mar 2008
Research & Ideas

Reducing Risk with Online Advertising

it's often hard to know whether you've received the service you've contracted to receive and have paid for. You've got a bill. Have you also received the benefit of the service—the customers? Certainly you have some customers, but are... View Details

Keywords: by Martha Lagace; Web Services; Web Services

04 May 2015
Research & Ideas

Need to Solve a Problem? Take a Break From Collaborating

Got a problem? Throw some collaboration software at it. It's a common strategy among today's managers: Organizations spend a lot of money on technology that enables employees to tackle problems collectively. Hence, the market is rife with connectivity tools and View Details

Keywords: by Carmen Nobel; Web Services; Web Services

07 Jul 2021
Book

Good News for Disgraced Companies: You Can Regain Trust

investigating its own supply chain for worker exploitation. The authors say companies that are adept at building trust focus on four key elements: Competence: While every company needs to be competent—capable of creating and delivering products and View Details

Keywords: by Lane Lambert

21 Jan 2014
First Look

First Look: January 21

providing an additional source of revenue, but reduces consumer demand for the service. We characterize equilibrium information provision, disclosure levels, and prices and show that competition with privacy has several effects on the marketplace. First, competition... View Details

Keywords: Sean Silverthorne

01 Dec 2023
News

In My Humble Opinion: Plugged In

In a career spent investing in innovative startups at Intel, leading National Grid’s innovation and investment operations, and founding a nonpro t dedicated to advancing women and minorities to positions of top corporate leadership, Lisa Lambert (MBA 1997) always has... View Details

Keywords: Deborah Blagg

Web

Adding a Social Dimension to Strategy - Institute For Strategy And Competitiveness

business strategy—and identified a set of customers who were willing to pay a premium for healthy, environmentally friendly food. Shared Value and Company Strategy: Whole Foods Markets Natural, fresh, organic, and freshly prepared foods... View Details

22 Aug 2005
Research & Ideas

Restoring a Global Economy, 1950–1980

Japanese FDI remained low, but growth during the 1970s gave the two countries an overall share of world FDI of 8 percent and 7 percent respectively. The German share finally surpassed that of the Netherlands... View Details

Keywords: by Geoffrey Jones

Web

Terms of Use - Alumni

participants. For example, alumni who have selected to share only a portion of an address will still be displayed on the map, however, the exact location will not be discernible. Alumni use of the new map feature is also subject to... View Details

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