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- All HBS Web (1,240)
- Faculty Publications (306)
- 07 Apr 2015
- News
Warrior Spirit
head to this day,” he says. “As an entrepreneur, leadership is the most important quality to have—you need it to attract the right people and get the optimum performance beyond any employee numbers or resources you control. And the case... View Details
- Web
General Management Awards & Honors - Faculty & Research
Outstanding Service to the HBS Community. Hubert Joly : Included on the 2023 Thinkers50 list—a list of the world's most influential management thinkers. Rosabeth M. Kanter : Winner of the 2023 Case Centre Award in the Strategy and General... View Details
- 02 Dec 2010
- What Do You Think?
Making Right Choices: Art or Science?
using art to sharpen the intuitiveness that goes into the moment of choice." Others maintained that choosing is neither an art nor a science. Laurence McKinney said, "We ultimately base our decisions on 'feelings'" and emotions, aided by such things as... View Details
Keywords: by Jim Heskett
- 24 May 2017
- News
David G. Bradley, MBA 1977
Counsel while earning a law degree at Georgetown, “so I was comfortable with research.” As he pitched his services to companies in need of legal advice, he refined and expanded his business plan to focus on research in the financial... View Details
Keywords: Susan Young
- Web
Industry Information - Alumni
rig data, equipment marketplace, and more. + – Entertainment Billboardbiz Read the latest music industry news as it relates to everything from the growth of streaming services to the legal and management issues impacting the world of... View Details
- 01 Aug 1998
- News
High Honors
director of the New York Times Company. Robert F. McDermott (MBA '50) Brigadier General, U.S. Air Force (Retired) Chairman Emeritus, USAA In 1993, after a 25-year tenure at the United Services Automobile Association (USAA), General Robert... View Details
- 28 Mar 2016
- Blog Post
Why I Chose to Pursue an MD/MBA at Harvard
of organizations and about issues that are new to healthcare, but that other industries have dealt with for decades - like customer satisfaction, efficiency, and providing quality service for a reasonable... View Details
- 10 Feb 2003
- Research & Ideas
Commodity Busters: Be a Price Maker, Not a Price Taker
customer values of convenience, availability, product or service functionality, and relationship, creates a reason for the customer to buy. But, you also must eliminate reasons for the customer not to purchase. Various adjunct services,... View Details
Keywords: by Benson P. Shapiro
- 18 Jan 2018
- News
The Lessons of All-Day Breakfast
tend to have a really nice quality perception, it also helped improve our overall quality scores. So, it really was the trifecta in terms of overall performance. Morrell: So this pilot process begins in the... View Details
- 01 Jan 2002
- News
Egon P.S. Zehnder (MBA '56)
performances of daughter, Heidi, a professional opera singer Recommended Reading Emotional Intelligence, by Daniel Goleman "Goleman shows that integrity, the ability to communicate and influence, self-motivation, empathy, and social skills-not high IQ and high... View Details
- Web
Frequently Asked Questions | HBS Online
recommended to access the rich media in the program. The course platform allows you to engage with the content and watch the course videos with bandwidth of at least 750 Kbps download speed. At this speed, you may experience video buffering and some slowness. Videos... View Details
- 13 Mar 2005
- Research & Ideas
The Tricky Business of Nonprofit Brands
brands establish this incredible level of trust? A: Trust is essential for nonprofits. The purchasers or donors are not the ones receiving or benefiting from the nonprofit organization's services and programs. Since the purchasers cannot... View Details
Keywords: by Manda Salls
- 01 Jun 2001
- News
Monsignor Frederick Dolan Finds a New Calling at HBS Club of Montreal
and that quality is what makes Montreal so enjoyable and attractive.” Working closely with Harry J.F. Bloomfield (MBA 1971) and Robert J. Cajolet (6th OPM), Dolan has already set several goals for the club. Plans are in motion for a... View Details
- 28 May 2020
- Research & Ideas
Coronavirus Could Create a 'Bankruptcy Pandemic'
the alternative is liquidation. In other words, Chapter 11 assumes, at least initially, that a live business—one that sells products and services to customers, employs people, invests and grows and innovates—is worth more than a dead... View Details
- 23 Jan 2013
- Research & Ideas
Three-Dimensional Strategy: Winning the Multisided Platform
Business School whose former students James Reinhart and Chris Homer (both MBA 2009) cofounded the company. "Buyers valued the convenience of quicker service and more consistent quality, so thredUP pivoted to a reseller model. From the... View Details
Keywords: by Julia Hanna
- 12 Feb 2021
- News
How Dunkin’ Donuts Took Over the World
300 shops. Earnings had grown from $100,000 pretax profits to $800,000 pre-tax profits. And in order to satisfy my dad, decided to have a public offering in 1968, which was quite successful. We were the third company to go public in the food View Details
Keywords: brands; leadership; management; strategy; operations; career; Food and Beverage Stores; Retail Trade
- 18 Jul 2011
- Research & Ideas
Looking in the Mirror: Questions Every Leader Must Ask
Conversely, if you love doing something, you are likely to arrange your time so you can do more and more of it. The question then becomes, how do your passions coincide with the needs of the business? Have you reconciled your passions with these business needs? The CEO... View Details
Keywords: by Carmen Nobel
- 18 Aug 2003
- Research & Ideas
How New Managers Become Great Managers
who want to take on more and more responsibility over the course of their careers must ask themselves: Am I preparing myself to manage and lead? How Can We Learn To Manage And Lead? Although some of the qualities of effective management... View Details
Keywords: by Linda Hill
- 22 Feb 2021
- Book
Reaching Today's Omnichannel Customer Takes a New Sales Strategy
interviews. The correlation between a manager's assessment of people in interviews and their actual on-the-job performance is less than 50 percent. In other words, less than flipping a coin, and usually much less in service jobs, like... View Details
Keywords: by Kristen Senz
- 03 May 2022
- Research & Ideas
Desperate for Talent? Consider Advancing Your Own Employees First
Job openings in the United States continue to hover at record high levels, exacerbated by the Great Resignation and a sputtering emergence from the pandemic. Competition remains fierce among companies struggling to find qualified workers. Yet many employers,... View Details
Keywords: by Rachel Layne