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- All HBS Web (1,229)
- Faculty Publications (299)
- 07 Jan 2002
- Research & Ideas
How Marketing Can Reduce Worldwide Poverty
On the face of it, social marketing is a cinch. Here's one scenario. You as a marketer want people who are living in poverty to take better care of their health. So, given your profession, what do you do? You can persuade them—through public View Details
Keywords: by Martha Lagace
- 03 May 2022
- Research & Ideas
Desperate for Talent? Consider Advancing Your Own Employees First
Job openings in the United States continue to hover at record high levels, exacerbated by the Great Resignation and a sputtering emergence from the pandemic. Competition remains fierce among companies struggling to find qualified workers. Yet many employers,... View Details
Keywords: by Rachel Layne
- 18 Aug 2003
- Research & Ideas
How New Managers Become Great Managers
who want to take on more and more responsibility over the course of their careers must ask themselves: Am I preparing myself to manage and lead? How Can We Learn To Manage And Lead? Although some of the qualities of effective management... View Details
Keywords: by Linda Hill
- Web
2022 Reunion Presentations - Alumni
customers are partitioned away from the operation, they are less likely to fully appreciate the work going on behind the scenes, causing them to place a lower value on the product or service being offered. To address this problem, leaders... View Details
- 16 Aug 2004
- Research & Ideas
Luxury Isn’t What It Used to Be
entrepreneurial ventures. It's a field in constant change, which often creates significant opportunity." The Evergreen Challenge Heritage and prestige are the hallmarks of many luxury brands, some of which are hundreds of years old. The enduring View Details
- 28 Mar 2016
- Blog Post
Why I Chose to Pursue an MD/MBA at Harvard
of organizations and about issues that are new to healthcare, but that other industries have dealt with for decades - like customer satisfaction, efficiency, and providing quality service for a reasonable... View Details
- 22 Feb 2021
- Book
Reaching Today's Omnichannel Customer Takes a New Sales Strategy
interviews. The correlation between a manager's assessment of people in interviews and their actual on-the-job performance is less than 50 percent. In other words, less than flipping a coin, and usually much less in service jobs, like... View Details
Keywords: by Kristen Senz
- 13 Mar 2005
- Research & Ideas
The Tricky Business of Nonprofit Brands
brands establish this incredible level of trust? A: Trust is essential for nonprofits. The purchasers or donors are not the ones receiving or benefiting from the nonprofit organization's services and programs. Since the purchasers cannot... View Details
Keywords: by Manda Salls
- 02 May 2022
- What Do You Think?
Can the Case Method Survive Another Hundred Years?
questions, questions that students assume primary responsibility for discussing. There is no assumption that there is always a right answer. Rather the emphasis is on the quality of analyses and thought processes employed in coming up... View Details
- 02 Dec 2010
- What Do You Think?
Making Right Choices: Art or Science?
using art to sharpen the intuitiveness that goes into the moment of choice." Others maintained that choosing is neither an art nor a science. Laurence McKinney said, "We ultimately base our decisions on 'feelings'" and emotions, aided by such things as... View Details
Keywords: by Jim Heskett
- 18 Jan 2018
- News
The Lessons of All-Day Breakfast
tend to have a really nice quality perception, it also helped improve our overall quality scores. So, it really was the trifecta in terms of overall performance. Morrell: So this pilot process begins in the... View Details
- 27 Jun 2019
- Research & Ideas
Rituals Strengthen Couples. Here’s Why They’re Good for Business, Too
need to be stated, but they start getting pizza every Friday night and it's fun, so they keep doing it and then they realize they've been doing it the whole year. Either way, it's a commitment, and neither person forgets to have quality... View Details
Keywords: by Dina Gerdeman
- Web
Industry Information - Alumni
rig data, equipment marketplace, and more. + – Entertainment Billboardbiz Read the latest music industry news as it relates to everything from the growth of streaming services to the legal and management issues impacting the world of... View Details
- 01 Aug 1998
- News
High Honors
director of the New York Times Company. Robert F. McDermott (MBA '50) Brigadier General, U.S. Air Force (Retired) Chairman Emeritus, USAA In 1993, after a 25-year tenure at the United Services Automobile Association (USAA), General Robert... View Details
- 28 May 2020
- Research & Ideas
Coronavirus Could Create a 'Bankruptcy Pandemic'
the alternative is liquidation. In other words, Chapter 11 assumes, at least initially, that a live business—one that sells products and services to customers, employs people, invests and grows and innovates—is worth more than a dead... View Details
- 23 Jan 2013
- Research & Ideas
Three-Dimensional Strategy: Winning the Multisided Platform
Business School whose former students James Reinhart and Chris Homer (both MBA 2009) cofounded the company. "Buyers valued the convenience of quicker service and more consistent quality, so thredUP pivoted to a reseller model. From the... View Details
Keywords: by Julia Hanna
- Web
Frequently Asked Questions | HBS Online
recommended to access the rich media in the program. The course platform allows you to engage with the content and watch the course videos with bandwidth of at least 750 Kbps download speed. At this speed, you may experience video buffering and some slowness. Videos... View Details
- 09 Aug 2011
- First Look
First Look: August 9
theoretical extensions of the proposed integrated theory. Read the paper: http://www.hbs.edu/research/pdf/11-056.pdf Turning Waste into By-Product Author:Deishin Lee Publication:Manufacturing and Service Operations Management... View Details
Keywords: Sean Silverthorne
- 04 Feb 2013
- Research & Ideas
Are the Big Four Audit Firms Too Big to Fail?
“There are important implications for the quality of accounting information in corporations and in capital markets” "We could imagine that as the audit industry becomes more concentrated, the big auditors would become increasingly... View Details
- 18 Jul 2011
- Research & Ideas
Looking in the Mirror: Questions Every Leader Must Ask
Conversely, if you love doing something, you are likely to arrange your time so you can do more and more of it. The question then becomes, how do your passions coincide with the needs of the business? Have you reconciled your passions with these business needs? The CEO... View Details
Keywords: by Carmen Nobel