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- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
they go beyond earlier research to look at the broad context of call center service delivery. "Although much literature has recently been written about various ways to steer customer interactions to sale opportunities," write... View Details
- 16 Jul 2024
- Research & Ideas
Weighing Digital Tradeoffs in Private Equity
value—and more importantly, whether such investments have paid off. Digital investments can be as simple as moving manual processes online. “You might move to cloud storage instead of having data in a very large file cabinet,” Baik says.... View Details
- 09 Mar 2003
- Research & Ideas
Education, Technology, and Business: What’s the Catch?
expensive process of selling and marketing to schools, said Kim, whereby every sale is done in person. Kalliarekos commented on the massive confusion about the industry in general. "Is there an... View Details
- 01 May 2000
- What Do You Think?
Can You Hard-Wire Performance?
Can you design processes to reflect the promises implicit in hard-wiring?; (4) Do you have the people, incentives, and technology to deliver on the promise?; (5) Are you big enough?; (6) Do you have the financial capability to protect... View Details
Keywords: by James Heskett
- 03 Jan 2019
- Research & Ideas
Everyone Knows Innovation is Essential to Business Success—Except Board Directors
can then filter down to the hiring and recruiting process when it comes time for the board to pick the right CEO to lead the company. Groysberg and Cheng point to the example of Cisco, the subject of a recent Harvard Business School case... View Details
Keywords: by Michael Blanding
- 13 Dec 2010
- Research & Ideas
Managing the Support Staff Identity Crisis
tackled the identity issue when he helped General Electric revamp its marketing department, a process described in the October 2010 Harvard Business Review article Unleashing the Power of Marketing, in which Gulati and two GE marketing... View Details
Keywords: by Carmen Nobel
- 14 Jan 2014
- First Look
First Look: January 14
principles. In the process of conducting interviews with these companies, the authors discovered a fourth thread that weaves them even more tightly together: each is supported by a game-changing talent strategy. But, they write, the path... View Details
Keywords: Sean Silverthorne
- 28 Jun 2011
- First Look
First Look: June 28
straightforward processing to update prices, while the other set requires more complicated analyses to incorporate the same piece of information into prices. We document substantial return predictability from the set of easy-to-analyze... View Details
Keywords: Sean Silverthorne
- 13 Apr 2010
- First Look
First Look: April 13
knowledge spillovers and capital market externalities exert a stronger impact on multinational firms while labor market pooling has a weaker effect. These findings remain robust when we examine entry decisions and explore the process of... View Details
Keywords: Martha Lagace
- 07 Apr 2003
- Research & Ideas
XTV: Xerox’s Attempted Recovery From “Fumbling the Future”
officer, chief financial officer, and a senior staff executive) had final authority. This promised a far shorter deliberation process than was typical of the Innovation Board in the second period. 39 The intention of XTV was to align... View Details
Keywords: by Henry Chesbrough
- 21 Nov 2005
- Research & Ideas
The Geography of Corporate Giving
considerably more to the community and were much more involved in civic leadership at the local level than non-locally headquartered companies. So, while companies may be globalizing in terms of sales and operations, their social spending... View Details
Keywords: by Sean Silverthorne
- 24 May 2011
- First Look
First Look: May 24
relationships. Contributions to understanding the decoupling of globalization processes and how organizations respond to institutional change are discussed. Download the paper: http://www.hbs.edu/research/pdf/11-115.pdf When to Sign on... View Details
Keywords: Sean Silverthorne
- 28 Apr 2009
- First Look
First Look: April 28, 2009
by-product produced is exactly the amount that can be produced using the entire waste stream). The operational synergy in the joint production process is manifested as one of two subsidies: the by-product is subsidized by the disposal... View Details
Keywords: Martha Lagace
- 16 Sep 2008
- First Look
First Look: September 16, 2008
Revelation Authors:Pradeep Bhardwaj, Yuxin Chen, and David Godes Publication:Management Science 54 (June 2008): 2007-2008 Abstract Sales presentations are the core of the selling process where salespeople... View Details
- 03 Jun 2015
- What Do You Think?
Is the Time Right for Self-Management?
values and pay them fairly, it seems an interesting proposal for both the company and the individual." Juan Manuel Salas Guevara commented that the challenge in Holacracy "is a strong communication process from the top level of... View Details
- 31 Jul 2006
- Research & Ideas
When Not to Trust Your Gut
Unfortunately, most people—especially busy managers and executives—fall back on System 1 thinking during their negotiations. Reliance on intuition increases when a situation is complex and negotiators reach a state of cognitive overload. At such times, our ability to... View Details
Keywords: by Max H. Bazerman & Deepak Malhotra
- 15 Jan 2013
- First Look
First Look: January 15
Medical City Edmondson, Amy C., Sydney Ribot, and Tiona ZuzulHarvard Business School Case 613-022 Describes Lake Nona, a 7,000-acre residential and research cluster in central Florida, and its process and innovation culture, and Lake Nona... View Details
Keywords: Sean Silverthorne
- 03 Mar 2009
- First Look
First Look: March 3, 2009
and complementary effects across channels to provide sales forecasting, promotion planning, and customer relationship management guidance to multichannel managers. We investigate three contingencies in a View Details
Keywords: Martha Lagace
- 01 Sep 2009
- First Look
First Look: September 1
Case 810-018 This case study provides an overview of Intuit's growth and, in particular, the sales and service initiatives that historically fueled the company's growth from start-up to a corporation. It also outlines certain View Details
Keywords: Martha Lagace
- 22 Jan 2013
- First Look
First Look: Jan. 22
heavy backpack on these behaviors. Our studies also examined the mechanism behind these effects and demonstrated that participants processed guilty stimuli more fluently when experiencing physical weight. Imprinting: Toward A Multilevel... View Details
Keywords: Sean Silverthorne