Publications

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2018
Dictionary Entry

Communicating about Climate Change with Corporate Leaders and Stakeholders

By: Andrew J. Hoffman

Within the corporate sector, climate change represents an unfolding market shift, one that is driven by policy but also by pressures from a variety of market constituents such as consumers, suppliers, buyers, insurance companies, banks, and others. The shift takes... View Details

Keywords: Adaptation; Climate Change; Transition; Innovation Strategy; Markets

31 Jan 2014
Working Paper Summaries

The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay

Keywords: by Hummy Song, Anita L. Tucker & Karen L. Murrell; Health

Web

Named Fellowship Funds - Alumni

Giving Named Fellowship Funds Giving Named Fellowship Funds Making HBS Accessible Over the years, HBS alumni, friends of the School, and organizations have established more than 750 funds that support learners across all of HBS’s... View Details

Program

Driving Nonprofit Performance and Innovation—Virtual

growth. Your learning will take place on your own, in your living group, and in the larger classroom, driven by the renowned HBS case method. Admissions Criteria and Process We admit candidates to specific sessions on a rolling,... View Details

30 Sep 2002
Research & Ideas

Your Crisis Response Plan: The Ten Effective Elements

learning to occur and plans to be revised. But this learning only occurs if the mechanisms are in place to make it happen. A post-crisis review should be conducted by the crisis response team after each... View Details

Keywords: by Michael Watkins

21 Nov 2023
Op-Ed

The Beauty Industry: Products for a Healthy Glow or a Compact for Harm?

In my recently published book Deeply Responsible Business, I write about business leaders since the 19th century who have acted responsibly, often by putting the welfare of their communities above the idea of maximizing profits. I make a sharp distinction between... View Details

Keywords: by Geoffrey Jones; Beauty & Cosmetics

July 2019 (Revised November 2022)
Case

Backstage at Boston Ballet

By: David G. Fubini, Ryan Raffaelli, Begum Agca Okutgen and Julia Kelley

This case asks students to consider how to prioritize goals when placed in a new leadership role. In August 2014, Meredith “Max” Hodges became the youngest Executive Director (ED) in the Boston Ballet’s 51-year history. In her first year, she was able to claim several... View Details

Web

Business, Government & the International Economy - Faculty & Research

economic decline. I argue that, in these contexts, negative globalization shocks increase local communities’ dependence on non-state organizations, thereby making the leaders within such organizations more effective political brokers. To... View Details

01 May 2024
What Do You Think?

Have You Had Enough?

(Illustration created using image generated by Midjourney, an artificial intelligence tool.) Last month, I posted a column in HBS Working Knowledge titled, “What’s Enough to Make Us Happy?” Over the last few months, I’ve been asking... View Details

Keywords: by James Heskett

Web

Technology & Operations Management - Faculty & Research

batch ordering may be leading to tests that would not have been otherwise ordered had the physician waited for the results from one test before placing their next order. Conclusions: This study highlights the considerable impact of... View Details

17 Dec 2012
Research & Ideas

Teaming in the Twenty-First Century

done, we've got to focus on the interpersonal processes and dynamics that occur among people working together for shorter durations." This means that people have to get good at "teaming"—reaching out, getting up to speed, establishing quickly who they are and what they... View Details

Keywords: by Maggie Starvish

Program

Senior Executive Leadership Program—China

where every aspect of the learning model has been carefully designed to facilitate your growth. Your learning will take place on your own, in your small learning group, and in the larger classroom, driven by the renowned HBS case method.... View Details

March 2022 (Revised April 2022)
Case

MTN: Unlocking Value While Driving Socioeconomic Progress

By: Benjamin C. Esty, Pippa Tubman Armerding and Dilyana Karadzhova Botha

On March 10, 2021, Ralph Mupita the new CEO of MTN Group, Africa's largest telecommunications company, presented the group’s 2020 annual results and unveiled a new strategy to “drive growth and unlock value.” Despite MTN’s leadership in most of its markets, the... View Details

Keywords: Decision Making; Goals and Objectives; Valuation; Emerging Markets; Business Strategy; Financial Management; Information Technology; Corporate Finance; Telecommunications Industry; Africa; South Africa; Ghana; Nigeria

September 2021
Case

Posse Foundation: Developing Strong Leaders from Diverse Backgrounds

By: John J-H Kim, Robin Mendelson and Julia Kelley

Founded in 1989, Posse Foundation was a nonprofit organization with a mission of developing future leaders who reflected the U.S.’s rich diversity. The organization ran a selective, localized admissions process in 10 U.S. cities to identify outstanding students with... View Details

10 Oct 2023
News

HBS Responds to the Attacks on Israel

Business School’s greatest assets, and I hope we might draw on it now to extend our empathy and care to those who are suffering, and to deepen our understanding. The world needs leaders who will make a difference now more than ever. Over... View Details

11 Jan 2000
Research & Ideas

Calling All Managers: How to Build a Better Call Center

1) effective people; 2) effective internal processes; and 3) effective information technology (IT). The word "effective" is emphasized, they say, "to clearly make the point that individual elements of this mix may be better... View Details

Keywords: by Martha Lagace; Service; Financial Services

March 2015
Case

BOLT: Seed Venture Capital Firm

By: William A. Sahlman and Robert F. White

BOLT is a different kind of seed venture capital firm built to serve the needs of early-stage startups at the intersection of hardware and software.

In the past decade, the cost of entrepreneurial experimentation has dropped dramatically, particularly in web... View Details

Keywords: Entrepreneurial Finance; Accelerator; Entrepreneurship; Finance; Venture Capital; Applications and Software; Information Infrastructure; Strategy