Filter Results:
(587)
Show Results For
- All HBS Web
(587)
- News (92)
- Research (449)
- Events (2)
- Multimedia (8)
- Faculty Publications (263)
Show Results For
- All HBS Web
(587)
- News (92)
- Research (449)
- Events (2)
- Multimedia (8)
- Faculty Publications (263)
- 01 Sep 2017
- News
The Biggest Industry You’ve Never Heard Of
publisher’s blessing. Some, such as League of Legends publisher Riot Games, serve as commissioners of their own leagues—to return to traditional sports analogies—while others outsource the responsibility to a third party. That new... View Details
- January 2009 (Revised June 2010)
- Case
Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture
By: Ranjay Gulati
Customer centricity has been an important part of the culture at Cisco Systems since its inception. While part of this is attributable to values put in place by the founders and retained by subsequent management, it is also closely interwoven with its organizational... View Details
Keywords: Customer Satisfaction; Organizational Design; Organizational Structure; Organizational Change and Adaptation; Change Management; Organizational Culture; Research and Development; Job Cuts and Outsourcing; Employees; Brands and Branding; Customer Relationship Management; Business Units
Gulati, Ranjay. "Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture." Harvard Business School Case 409-061, January 2009. (Revised June 2010.)
- 11 Jun 2012
- Research & Ideas
When Business Competition Harms Society
Rather than operating its own testing facilities, New York outsources its emissions testing program to the private sector—to service stations, garages, and dealerships—but mandates they charge customers the same fixed price for the... View Details
- 01 Dec 2008
- News
A U.S. Turnaround?
Wien In 1945, the United States was clearly the world’s leader militarily, economically, and politically. Its universities were preeminent, and its cultural life was enriched by the migration of Europeans during the previous decade. This position of leadership lasted... View Details
- 02 Nov 2010
- First Look
First Look: November 2, 2010
with limited financial resources can then focus on supplying superior bottleneck modules, while outsourcing and allowing complementors to supply non-bottleneck components. I show that a firm pursuing this strategy will have a higher... View Details
Keywords: Sean Silverthorne
- 20 Jan 2010
- First Look
First Look: Jan. 20
benefits from outsourcing the use of intellectual property increases. We also examine how the variability of payoffs to effort affects the optimal way the owner of the intellectual property uses it. Download the paper:... View Details
Keywords: Martha Lagace
- 17 Jun 2020
- News
Toronto Copes with COVID-19 Via Webinars; Alumni Respond to Pandemic in Philippines
multilateral agencies funded and facilitated the conversion.” Aurelio Montinola (MBA 1977) Chairman, Far Eastern University (FEU): “To assist our medical front-liners, we set up the gym of FEU Alabang with a 50-bed capacity for the View Details
Keywords: Margie Kelley
- 18 Oct 2004
- Research & Ideas
The Bias of Wall Street Analysts
conflict of interest settlement, many brokerages such as Bear Stearns, Morgan Stanley, and J.P. Morgan Chase are outsourcing a lot of the number crunching activities of sell-side analysts to places like India, where labor costs are just a... View Details
- January 2008
- Article
Nonemployment Stigma as Rational Herding: A Field Experiment
Long spells of unemployment are known to reduce the likelihood of re-employment, but it is difficult to discern the reasons for this observation. Using an experimental method that controls for search intensity and possible discouragement of job applicants, I document... View Details
Keywords: Job Search; Job Cuts and Outsourcing; Employment; Cognition and Thinking; Perception; Creativity; Human Needs; Job Interviews; Selection and Staffing; Recruitment; Managerial Roles; Judgments; Employment Industry
Oberholzer-Gee, Felix. "Nonemployment Stigma as Rational Herding: A Field Experiment." Journal of Economic Behavior & Organization 65, no. 1 (January 2008): 30–40.
- 02 Mar 2015
- Research & Ideas
‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat
implementations, which reduced merchandise handling; labor scheduling systems coupled with a greater use of part-time labor sector-wide, which aligned employee levels closely with customer visits and left little spare capacity; and through View Details
- 25 Jul 2005
- Research & Ideas
An Organization Your Customers Understand
and users can choose to outsource or select an alternative service provider.7 Let's look at each of these conditions in turn. The first condition states that a constituent finds value in the firm's outputs. Who satisfies this definition?... View Details
Keywords: by Robert Simons
- 01 Feb 2011
- First Look
First Look: Feb. 1
and other organizations often outsource activities to achieve cost savings from market competition. Yet such benefits are often accompanied by poor quality resulting from moral hazard, which can be particularly onerous when View Details
- 01 Jun 1997
- News
Sorting Myth from Reality at Hong Kong Conference
of success were no longer the same as they were a decade ago. "Asian wages are rising rapidly," Porter said. Other nations are restructuring their economies and offering an alternative to Asia as an outsourcing location. The key today is... View Details
Keywords: Alejandro Reyes
- 03 Oct 2006
- First Look
First Look: October 3, 2006
http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=306090 Cathay Pacific Harvard Business School Case 307-009 This case explores the various aspects of information technology that can be outsourced. Cathay Pacific outsourced a... View Details
Keywords: Sean Silverthorne
- Web
2017 Symposium - Race, Gender & Equity
necessary book, arriving not a moment too soon." Robert Reich writes "Anyone who wants to understand modern America should read this captivating book." Her 2012 The Outsourced Self: Intimate Life in Market Times , explores the many ways... View Details
- October 2018
- Case
American Family Insurance and the Artificial Intelligence Opportunity
By: Rajiv Lal and Scott Johnson
Keywords: Artificial Intelligence; Machine Learning; Automation; Analytics; American Family; American Family Insurance; Insurance; Business Organization; Transformation; Talent and Talent Management; Employee Relationship Management; Innovation Strategy; Job Cuts and Outsourcing; Risk and Uncertainty; Mobile and Wireless Technology; Technology Adoption; Internet and the Web; Applications and Software; Corporate Strategy; AI and Machine Learning; Digital Transformation; Insurance Industry; Technology Industry; Wisconsin
- 13 Apr 2010
- First Look
First Look: April 13
HP and Dell that have outsourced most of their computer product design to ODM firms like ASUSTeK, only to watch them morph into competitors. Students can also examine how organizational resources, processes, and values can shape or limit... View Details
Keywords: Martha Lagace
- 16 Dec 2014
- First Look
First Look: December 16
two tier-2 vendors to work with its primary tier-1 vendor, a large Indian outsourcing firm that it had worked with closely for over a decade. The management of the multi-sourcing arrangement is posing a number of challenges. The chief... View Details
Keywords: Sean Silverthorne
- 24 May 2011
- First Look
First Look: May 24
in terms of price and cutting edge products. Should they outsource some of their production to Eastern Europe? Market their products to new customers like non-governmental organizations? Diversify into new shelter product areas? So far... View Details
Keywords: Sean Silverthorne
- 08 Apr 2014
- First Look
First Look: April 8
the resulting dual-process learning model experimentally, using a mixed-method design that combines two laboratory experiments with a field experiment conducted in a large business process outsourcing company in India. We find a... View Details
Keywords: Sean Silverthorne