Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
  • Research
    • Research
    • Publications
    • Global Research Centers
    • Case Development
    • Initiatives & Projects
    • Research Services
    • Seminars & Conferences
    →
  • Publications→

Publications

Publications

Filter Results: (587) Arrow Down
Filter Results: (587) Arrow Down Arrow Up

Show Results For

  • All HBS Web  (587)
    • News  (92)
    • Research  (449)
    • Events  (2)
    • Multimedia  (8)
  • Faculty Publications  (263)

Show Results For

  • All HBS Web  (587)
    • News  (92)
    • Research  (449)
    • Events  (2)
    • Multimedia  (8)
  • Faculty Publications  (263)
← Page 27 of 587 Results →
  • 01 Sep 2017
  • News

The Biggest Industry You’ve Never Heard Of

publisher’s blessing. Some, such as League of Legends publisher Riot Games, serve as commissioners of their own leagues—to return to traditional sports analogies—while others outsource the responsibility to a third party. That new... View Details
Keywords: April White; illustration by Brian Stauffer; esports; Twitch; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment
  • January 2009 (Revised June 2010)
  • Case

Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture

By: Ranjay Gulati
Customer centricity has been an important part of the culture at Cisco Systems since its inception. While part of this is attributable to values put in place by the founders and retained by subsequent management, it is also closely interwoven with its organizational... View Details
Keywords: Customer Satisfaction; Organizational Design; Organizational Structure; Organizational Change and Adaptation; Change Management; Organizational Culture; Research and Development; Job Cuts and Outsourcing; Employees; Brands and Branding; Customer Relationship Management; Business Units
Citation
Educators
Purchase
Related
Gulati, Ranjay. "Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture." Harvard Business School Case 409-061, January 2009. (Revised June 2010.)
  • 11 Jun 2012
  • Research & Ideas

When Business Competition Harms Society

Rather than operating its own testing facilities, New York outsources its emissions testing program to the private sector—to service stations, garages, and dealerships—but mandates they charge customers the same fixed price for the... View Details
Keywords: by Carmen Nobel; Auto
  • 01 Dec 2008
  • News

A U.S. Turnaround?

Wien In 1945, the United States was clearly the world’s leader militarily, economically, and politically. Its universities were preeminent, and its cultural life was enriched by the migration of Europeans during the previous decade. This position of leadership lasted... View Details
Keywords: Byron Wien; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; Computer and Electronic Product Manufacturing; Manufacturing; Transportation Equipment Manufacturing; Manufacturing; Electric Power Generation, Transmission, Distribution; Utilities
  • 02 Nov 2010
  • First Look

First Look: November 2, 2010

with limited financial resources can then focus on supplying superior bottleneck modules, while outsourcing and allowing complementors to supply non-bottleneck components. I show that a firm pursuing this strategy will have a higher... View Details
Keywords: Sean Silverthorne
  • 20 Jan 2010
  • First Look

First Look: Jan. 20

benefits from outsourcing the use of intellectual property increases. We also examine how the variability of payoffs to effort affects the optimal way the owner of the intellectual property uses it. Download the paper:... View Details
Keywords: Martha Lagace
  • 17 Jun 2020
  • News

Toronto Copes with COVID-19 Via Webinars; Alumni Respond to Pandemic in Philippines

multilateral agencies funded and facilitated the conversion.” Aurelio Montinola (MBA 1977) Chairman, Far Eastern University (FEU): “To assist our medical front-liners, we set up the gym of FEU Alabang with a 50-bed capacity for the View Details
Keywords: Margie Kelley
  • 18 Oct 2004
  • Research & Ideas

The Bias of Wall Street Analysts

conflict of interest settlement, many brokerages such as Bear Stearns, Morgan Stanley, and J.P. Morgan Chase are outsourcing a lot of the number crunching activities of sell-side analysts to places like India, where labor costs are just a... View Details
Keywords: by Ann Cullen; Financial Services
  • January 2008
  • Article

Nonemployment Stigma as Rational Herding: A Field Experiment

By: Felix Oberholzer-Gee
Long spells of unemployment are known to reduce the likelihood of re-employment, but it is difficult to discern the reasons for this observation. Using an experimental method that controls for search intensity and possible discouragement of job applicants, I document... View Details
Keywords: Job Search; Job Cuts and Outsourcing; Employment; Cognition and Thinking; Perception; Creativity; Human Needs; Job Interviews; Selection and Staffing; Recruitment; Managerial Roles; Judgments; Employment Industry
Citation
Find at Harvard
Related
Oberholzer-Gee, Felix. "Nonemployment Stigma as Rational Herding: A Field Experiment." Journal of Economic Behavior & Organization 65, no. 1 (January 2008): 30–40.
  • 02 Mar 2015
  • Research & Ideas

‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat

implementations, which reduced merchandise handling; labor scheduling systems coupled with a greater use of part-time labor sector-wide, which aligned employee levels closely with customer visits and left little spare capacity; and through View Details
Keywords: Re: Rajiv Lal; Retail
  • 25 Jul 2005
  • Research & Ideas

An Organization Your Customers Understand

and users can choose to outsource or select an alternative service provider.7 Let's look at each of these conditions in turn. The first condition states that a constituent finds value in the firm's outputs. Who satisfies this definition?... View Details
Keywords: by Robert Simons
  • 01 Feb 2011
  • First Look

First Look: Feb. 1

and other organizations often outsource activities to achieve cost savings from market competition. Yet such benefits are often accompanied by poor quality resulting from moral hazard, which can be particularly onerous when View Details
  • 01 Jun 1997
  • News

Sorting Myth from Reality at Hong Kong Conference

of success were no longer the same as they were a decade ago. "Asian wages are rising rapidly," Porter said. Other nations are restructuring their economies and offering an alternative to Asia as an outsourcing location. The key today is... View Details
Keywords: Alejandro Reyes
  • 03 Oct 2006
  • First Look

First Look: October 3, 2006

http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=306090 Cathay Pacific Harvard Business School Case 307-009 This case explores the various aspects of information technology that can be outsourced. Cathay Pacific outsourced a... View Details
Keywords: Sean Silverthorne
  • Web

2017 Symposium - Race, Gender & Equity

necessary book, arriving not a moment too soon." Robert Reich writes "Anyone who wants to understand modern America should read this captivating book." Her 2012 The Outsourced Self: Intimate Life in Market Times , explores the many ways... View Details
  • October 2018
  • Case

American Family Insurance and the Artificial Intelligence Opportunity

By: Rajiv Lal and Scott Johnson
Keywords: Artificial Intelligence; Machine Learning; Automation; Analytics; American Family; American Family Insurance; Insurance; Business Organization; Transformation; Talent and Talent Management; Employee Relationship Management; Innovation Strategy; Job Cuts and Outsourcing; Risk and Uncertainty; Mobile and Wireless Technology; Technology Adoption; Internet and the Web; Applications and Software; Corporate Strategy; AI and Machine Learning; Digital Transformation; Insurance Industry; Technology Industry; Wisconsin
Citation
Educators
Related
Lal, Rajiv, and Scott Johnson. "American Family Insurance and the Artificial Intelligence Opportunity." Harvard Business School Case 519-028, October 2018.
  • 13 Apr 2010
  • First Look

First Look: April 13

HP and Dell that have outsourced most of their computer product design to ODM firms like ASUSTeK, only to watch them morph into competitors. Students can also examine how organizational resources, processes, and values can shape or limit... View Details
Keywords: Martha Lagace
  • 16 Dec 2014
  • First Look

First Look: December 16

two tier-2 vendors to work with its primary tier-1 vendor, a large Indian outsourcing firm that it had worked with closely for over a decade. The management of the multi-sourcing arrangement is posing a number of challenges. The chief... View Details
Keywords: Sean Silverthorne
  • 24 May 2011
  • First Look

First Look: May 24

in terms of price and cutting edge products. Should they outsource some of their production to Eastern Europe? Market their products to new customers like non-governmental organizations? Diversify into new shelter product areas? So far... View Details
Keywords: Sean Silverthorne
  • 08 Apr 2014
  • First Look

First Look: April 8

the resulting dual-process learning model experimentally, using a mixed-method design that combines two laboratory experiments with a field experiment conducted in a large business process outsourcing company in India. We find a... View Details
Keywords: Sean Silverthorne
  • ←
  • 27
  • 28
  • 29
  • 30
  • →
ǁ
Campus Map
Harvard Business School
Soldiers Field
Boston, MA 02163
→Map & Directions
→More Contact Information
  • Make a Gift
  • Site Map
  • Jobs
  • Harvard University
  • Trademarks
  • Policies
  • Accessibility
  • Digital Accessibility
Copyright © President & Fellows of Harvard College.