Operational Disruptions - Publications - Faculty & Research

17 Aug 2015
Research & Ideas

Who is Boss in the Sharing Economy?

than traditional businesses that employ their workers. And so it seemed until June, when the California Labor Commission disrupted the sharing economy when it declared that an Uber driver was an employee, not an independent contractor.... View Details

Keywords: by Michael Blanding; Service; Technology

15 Dec 2008
Research & Ideas

The Surprisingly Successful Marriages of Multinationals and Social Brands

systems and capabilities that are needed for going to and operating at scale that would take the social icon years to build. So structured correctly, an acquisition strategy can effectively marry the brand strength and "social... View Details

Keywords: by Sarah Jane Gilbert; Consumer Products; Food & Beverage

Web

Global Activities 2020-2021 - Global Activities 2021

the central role many Chinese companies play in global supply chains, pandemic-imposed disruptions are being felt around the world. Shih addresses the challenges companies now face in making their global supply chains more resilient... View Details

13 Apr 2010
First Look

First Look: April 13

Publication:Manufacturing and Service Operations Management (forthcoming) Abstract We empirically document factors that influence how local operating managers use discretion to balance the tradeoff between... View Details

Keywords: Martha Lagace

22 Aug 2006
First Look

First Look: August 22, 2006

of widths and eschewing celebrity endorsement of its products—and discusses New Balance's operations decisions to support that strategy. These include significant use of domestic manufacturing at a time when nearly all other competitors... View Details

Keywords: Martha Lagace

14 Oct 2014
First Look

First Look: October 14

are the emerging clusters of multinational production the rule or the exception? What drives the offshore agglomeration of multinational firms in comparison to the agglomeration of domestic firms? Using a unique worldwide plant-level dataset that reports detailed... View Details

Keywords: Sean Silverthorne

17 Apr 2012
First Look

First Look: April 17

Janisse Publication:Best Paper Proceedings of the Academy of Management (2012). Abstract We examine the internal supply chains at two service organizations to discover the source of disruptions that erode employees' efficiency. Through... View Details

Keywords: Carmen Nobel

26 May 2015
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First Look: May 26

Publications March 2015 AFP Exchange Well Said: Why Articulating Your Strategy Can Set You Apart. By: Cespedes, Frank V. Abstract—Senior finance managers now operate in an altered c-suite landscape. The executives reporting to the CEO... View Details

Keywords: Sean Silverthorne

04 Dec 2012
First Look

First Look: December 4

are incompatible mediated the relationship between ambient cultural disharmony and creativity. Alternative mechanisms such as negative affect and cognitive disruption were not viable mediators. Although ambient cultural disharmony View Details

Keywords: Carmen Nobel

18 Oct 2016
First Look

October 18, 2016

and miss? Harvard Business School professor Clayton Christensen has the answer. A generation ago, Christensen revolutionized business with his groundbreaking theory of disruptive innovation. Now, he goes further, offering powerful new... View Details

Keywords: Sean Silverthorne

14 Oct 2013
Research & Ideas

Time that Government Reopens for Business

beneficiary was European banks that had big operations here. The globalization of the top end of the financial services industry means that the Fed is everyone's central banker. The reactions we've seen in developing markets recently to... View Details

Keywords: by Jim Aisner

25 Sep 2000
Research & Ideas

More Than the Sum of Its Parts: The Impact of Modularity on the Computer Industry

whole system. In effect, each module was free to evolve along its own trajectory. By accommodating unforeseen, after-the-fact improvements, the modular approach unleashed value for the system as a whole. At the request of Working Knowledge, Dean Clark, an expert in... View Details

Keywords: by Staff; Computer; Consumer Products; Technology

20 Mar 2018
First Look

First Look at New Research and Ideas, March 20, 2018

https://www.hbs.edu/faculty/Pages/item.aspx?num=54214 forthcoming Operations Research Online Network Revenue Management Using Thompson Sampling: Demand Forecasting and Price Optimization By: Ferreira, Kris J., David Simchi-Levi, and He... View Details

Keywords: Sean Silverthorne

03 May 2013
News

Looking Through Glass, Historically

from molds. It was also dependent on tariffs and benefited from disruptions caused by European wars: The first half of the 20th century offered plenty of both. By the 1940s, Westmoreland had moved away from high-quality, hand-decorated,... View Details

Keywords: Visual arts; crafts; glass making; Miscellaneous Manufacturing; Manufacturing

13 Jan 2021
News

Silicon Valley’s “Detroit Moment”

1960s—but its most influential product might just be its model of entrepreneurship: disruptive, asset-light and capital-intensive businesses with a scale-at-all-cost mentality and no fear of failure. But now something is threatening to View Details

29 Mar 2016
First Look

March 29, 2016

https://www.hbs.edu/faculty/Pages/item.aspx?num=50822 forthcoming Manufacturing & Service Operations Management How Do Customers Respond to Increased Service Quality Competition? By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei... View Details

Keywords: Sean Silverthorne

04 Jan 2012
First Look

First Look: January 4

tribes and U.S. states often find themselves at the bargaining table, often negotiating "compacts" to govern gaming operations on tribal lands. The operational success of the Pequot gaming View Details

Keywords: Carmen Nobel

13 Apr 2020
Research & Ideas

Small Businesses Are Worse Off Than We Thought

months. If normal operations were to resume within one month, 72 percent reported a high likelihood of staying in business. “Fifty percent of respondents believe that the crisis will last at least until the middle of June,” the... View Details

Keywords: by Kristen Senz; Financial Services

September 2023 (Revised May 2025)
Teaching Note

On

By: Ramon Casadesus-Masanell, Karolin Frankenberger, Sascha Mader, Jordan Mitchell and Karen Elterman

Teaching Note for "On," HBS Case No. 723-430. On is a premium performance running shoe company founded in Switzerland in 2010. The company rapidly gained traction through its unique CloudTec cushioning technology, its innovative midsole plate called the Speedboard, and... View Details

Citation

Purchase

September 2023 (Revised September 2023)
Supplement

On

By: Ramon Casadesus-Masanell, Karolin Frankenberger, Sascha Mader, Jordan Mitchell and Karen Elterman

Slides to support the teaching of the On case, 723-430. On is a premium performance running shoe company founded in Switzerland in 2010. The company rapidly gained traction through its unique CloudTec cushioning technology, its innovative midsole plate called the... View Details

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Who is Boss in the Sharing Economy?

The Surprisingly Successful Marriages of Multinationals and Social Brands

Global Activities 2020-2021 - Global Activities 2021

First Look: April 13

First Look: August 22, 2006

First Look: October 14

First Look: April 17

First Look: May 26

First Look: December 4

October 18, 2016

Time that Government Reopens for Business

More Than the Sum of Its Parts: The Impact of Modularity on the Computer Industry

First Look at New Research and Ideas, March 20, 2018

Looking Through Glass, Historically

Silicon Valley’s “Detroit Moment”

March 29, 2016

First Look: January 4

Small Businesses Are Worse Off Than We Thought

On

On