New Anchor Store - Publications - Faculty & Research

01 Oct 2008
Research & Ideas

How Much Time Should CEOs Devote to Customers?

Harvard Business School professor John Quelch writes a blog on marketing issues, called Marketing KnowHow, for Harvard Business. It is reprinted on HBS Working Knowledge.Customers are the source of all cash flow. Organic growth depends on developing relationships with... View Details

Keywords: by John Quelch

26 Aug 2024
Research & Ideas

Can AI Match Human Ingenuity in Creative Problem-Solving?

When ChatGPT and other large language models began entering the mainstream two years ago, it quickly became apparent the technology could excel at certain business functions, yet it was less clear how well artificial intelligence could handle more creative tasks. Sure,... View Details

Keywords: by Michael Blanding; Information Technology; Information; Technology

04 Dec 2007
First Look

First Look: December 4, 2007

clubs," we show that 1) fees serve as a signal of price discounts, such that stores that charge fees are perceived as offering better deals for identical items; 2) the presence of fees can increase consumer spending and overall View Details

Keywords: Martha Lagace

26 Feb 2001
Research & Ideas

Evolving for Success [Part One]

A whole new way of working, leading, and living is in store for every human being, thanks to the Internet, according to HBS professor Rosabeth Moss Kanter. But how best can people and businesses make their... View Details

Keywords: by Staff

29 Apr 2013
Research & Ideas

Are First-Time Buyers Left Out of Real Estate’s Rebound?

The United States housing market is no longer the boat anchor dragging down economic growth. Data from the S&P/Case-Shiller Home Price Indices show that average home prices in an assortment of American cities have been on the upswing,... View Details

Keywords: Construction; Real Estate

24 Aug 2010
First Look

First Look: August 24

complementarity theory, we propose that although extraverted leadership enhances group performance when employees are passive, this effect reverses when employees are proactive, because extraverted leaders are less receptive to proactivity. In Study 1, pizza View Details

Keywords: Sean Silverthorne

19 May 2011
Research & Ideas

Empathy: The Brand Equity of Retail

Clinic had been consistently ranked No. 1 by US News & World Report for heart surgery survival rates, her father opted to go to the No. 2 ranked Mayo Clinic. The reason for his choice: doctors at the Cleveland Clinic had a reputation... View Details

Keywords: by Carmen Nobel; Health

24 Mar 2020
Research & Ideas

These Coronavirus Heroes Show Us How Crisis Leadership Works

in Galway, Ireland. He has publicly committed to double production from 5,000 to 10,000 units per month, but that is just the start. Next come the challenges of getting supplies from all over the world, hiring and training new employees,... View Details

Keywords: by Bill George; Health

15 Feb 2000
Lessons from the Classroom

Delivering Information Services: A 30-Year Perspective

organizations are taking advantage of "e-commerce," an entirely new distribution channel. EE: Can you give some examples of these cases? Nolan: We've recently put together a series of cases on Cisco Systems, Inc., perhaps the... View Details

Keywords: by Staff

16 Jun 2003
Research & Ideas

Researchers Contribute Globalization of Markets Papers

predictor of events, but the power and sometimes outrageous language used by Levitt changed the nature of debate on the issue, and created new perspectives for managers to consider as they approach world markets. Levitt's key insight... View Details

Keywords: by Working Knowledge editors

01 Dec 2015
Research & Ideas

What to Do When Your Organization Has Dueling Missions

$3.94 billion in sales from its more than 3,000 retail stores and its online auction site. Even so, Goodwill’s core mission is to provide job training and placement to people with disabilities, criminal backgrounds, and other challenges... View Details

Keywords: by Carmen Nobel

09 Feb 2012
Sharpening Your Skills

Sharpening Your Skills: Online Marketing

retailer-initiated feedback loops. Retailers should ask themselves, How do I create a partnership with the consumer? Data collected from these programs can help merchants make smarter decisions on everything from where to open a new View Details

Keywords: Re: Multiple Faculty; Technology

16 May 2005
Research & Ideas

Confronting the Reality of Web Services

communication—some vendors and futurists paint a scenario where businesses collaborate and compete in profound new ways. But your research suggests that this is not happening and is not likely to happen any time soon. Why have Web... View Details

Keywords: by Sara Grant

26 Sep 2013
Research & Ideas

Behind India’s Economic and Political Woes

economies, the smaller economies pay the price. The problem is exacerbated by continuing structural weaknesses in developing countries where foreign investments are not necessarily anchored in long-term commitments to infrastructure or... View Details

Keywords: by Zeenat Potia

07 Dec 2015
Research & Ideas

Why Immigrant Workers Cluster in Particular Industries

clustering affect the American economy as a whole? Harvard Business School’s William R. Kerr sets out to explore those questions, and their implications for US immigration policy, in a new working paper, Social Networks, Ethnicity, and... View Details

Keywords: by Michael Blanding; Transportation; Beauty & Cosmetics; Retail

03 Nov 2015
First Look

November 3, 2015

next stage of growth. How should it balance opportunities to expand retail stores into a new market (Oslo, Norway) with additional growth in its home market—Sweden—with decisions about investments to build... View Details

Keywords: Sean Silverthorne

16 Jul 2024
Op-Ed

Corporate Boards Are Failing in Their No. 1 Duty

Boeing CEO has focused on short-term earnings, increasingly at the expense of franchise value and safety. Will the company’s new CEO have the courage to return Boeing to its former position as the world leader in aviation? Wells Fargo:... View Details

Keywords: by Bill George

27 Nov 2006
Research & Ideas

Manly Men, Oil Platforms, and Breaking Stereotypes

company's level of productivity (number of barrels), efficiency (cost per barrel), and reliability (production "up" time) came to exceed the industry's previous benchmark. Two of the company's newer platforms had been designed from the start to reflect the... View Details

Keywords: by Sarah Jane Gilbert; Energy; Utilities

01 Mar 2022
What Do You Think?

Is It Time for More Reverse Mentoring?

widening the generational gap in using cryptocurrency, buying and storing art and wine with nonfungible tokens, trading new kinds of securities on new internet investment sites... View Details

Keywords: by James Heskett

20 Jan 2016
Research & Ideas

Maybe Uber isn't God's Gift to Mankind

get replacement coverage since any new insurer would learn the reason for the drop.” Thus, it makes practical sense for drivers to lie to their personal insurers, saying they weren’t engaged in TNC activity at the time of an accident. In... View Details

Keywords: by Carmen Nobel; Transportation; Insurance

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