Publications

January 2013 (Revised February 2013)
Case

EverTrue: Mobile Technology Development (A)

By: William R. Kerr and Alexis Brownell

Brent Grinna is evaluating different options for the technology development of his start-up's iPhone app, including hiring local programmers, finding a CTO, or outsourcing. He only has a little over two months before he presents his alumni networking app to Brown... View Details

Keywords: Start-up; Mobile App; oDesk; Outsourcing; CTO; Minimum Viable Product; App Development; Business Startups; Decisions; Entrepreneurship; Mobile and Wireless Technology; Intellectual Property; Product Development; Globalization; Technology Industry; Massachusetts; Boston; India

04 Jun 2014
What Do You Think?

Does Internet Technology Threaten Brand Loyalty?

Summing Up Is the Potential Negative Impact of New Information Technologies on Customer Loyalties Overstated? Customers will remain loyal to brands that meet their needs, regardless of the effects of new information View Details

Keywords: by James Heskett; Technology; Technology; Technology

26 Feb 2025
HBS Seminar

Elizabeth Kelly, National Institute of Standards and Technology (NIST)

March 2003 (Revised August 2005)
Case

Making SMaL Big: SMaL Camera Technologies

By: Clayton M. Christensen and Scott Duncan Anthony

SMaL Camera Technologies CEO Maurizio Arienzo was trying to decide what market opportunities SMaL should target. The company had developed a revolutionary imaging technology that powered small digital still and video cameras. Its first-generation product--a kit to... View Details

Keywords: Product Development; Decision Making; Disruptive Innovation; Market Entry and Exit; Electronics Industry; Computer Industry; Massachusetts

2012
Other Unpublished Work

Technology Innovation and Diffusion as Sources of Output and Asset Price Fluctuations

By: Diego A. Comin, Mark Gertler and Ana Maria Santacreu

Keywords: Technological Innovation; Technology Adoption; Asset Pricing; Fluctuation

February 2000 (Revised June 2001)
Case

Note on Home Video Game Technology and Industry Structure

Part of a series on the home video game industry that illustrates the underlying economics and competitive dynamics of the industry. This case provides general information about the industry, allowing for subsequent cases in the series to focus on competitive... View Details

Keywords: Competitive Advantage; Industry Structures; Video Game Industry

March 1997 (Revised January 1999)
Case

Cambridge Technology Partners: Corporate Venturing (August 1996)

By: Paul A. Gompers and Catherine M. Conneely

Concerns the decision of Jim Sims, president and CEO of Cambridge Technology Partners (CTP) to form a corporate venture capital subsidiary. CTP is a fast-growing information technology consulting firm that has been presented with many investment opportunities from... View Details

Keywords: Decisions; Venture Capital; Leadership; Information Technology; Investment; Opportunities; Customer Focus and Relationships; Business Startups; Business Subsidiaries; Information Technology Industry; Information Technology Industry; Cambridge

October 1993
Article

Developer-user Interaction and User Satisfaction in Internal Technology Transfer

By: D. A. Leonard-Barton and D. Sinha

Keywords: Relationships; Information Technology; Communication; Customer Satisfaction

12 Oct 2017
News

Technology is revolutionising supply-chain finance

Strict ID Laws Don't Stop Voters: Evidence form a U.S. Nationwide Panel, 2008-2018

U.S. states increasingly require identification to vote—an ostensible attempt to deter fraud that prompts complaints of selective disenfranchisement. Using a difference-in-differences design on a panel data set with 1.6 billion observations, 2008–2018, we find that... View Details

May 1986 (Revised October 1986)
Case

Data Administration in Citibank Brazil (B): Strategy and Technology

By: Shoshana Zuboff

Keywords: Banks and Banking; Information Management; Banking Industry; Brazil

Web

Leadership, Culture, and Transition at lululemon | Information Technology

and personality through the multimedia technology used in lululemon is just fantastic. The case comes much more alive for a case on culture, innovation, leadership, and change.... View Details

October 2015
Teaching Note

DRW Technologies (Brief Case)

By: Stephen A. Greyser and William Ellet

Teaching note for case 916-535. This note addresses use of the case at different levels and in different courses, with considerable role play suggestions. Updated in September 2020, and now includes a supplemental section with specific experience-based guides for use... View Details

2016
Working Paper

The State of Small Business Lending: Innovation and Technology and the Implications for Regulation

By: Karen Gordon Mills and Brayden McCarthy

Small businesses were among the hardest hit in the Great Recession, accounting for more than 60% of the total jobs lost. The economic crisis was one focused on the banking sector, which is one reason for the disproportionately high impact on America’s small businesses,... View Details

Keywords: Small Business; Financing and Loans; Financial Crisis

SSRN

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August 2012
Supplement

William Jeffrey: Performance at Bay Colony (B)

By: Lena G. Goldberg

The decision-making process, policies and procedures, and legal obligations of the Board, the company's inside counsel and the company's outside counsel are explored in connection with on-boarding, investigating alleged misconduct of, and terminating a company's CEO,... View Details

Keywords: Leadership And Managing People; Employment Law; Business or Company Management; Law; Leadership; Governing and Advisory Boards; Employment; Corporate Governance; Financial Services Industry; Massachusetts

January 1998 (Revised December 1998)
Case

NSK Software Technologies Ltd.

By: Paul A. Gompers and Jeffrey M. Anapolsky

Discusses the efforts of three Israeli software engineers' efforts to bring a network security software product to market. The firm needs an investment to complete programming and start marketing. View Details

Keywords: Applications and Software; Financing and Loans; Product Development; Information Technology Industry; Israel

Research Summary

Technological Competition in Computing

By: Shane M. Greenstein

On what dimensions do computing platforms compete, and how does that competition help or hinder the deployment of technical standards? What principles shape choices over platform governance, and how do those choices shape competitive outcomes? In this line of... View Details

01 Apr 1996
News

Technology for Learning's Sake

In an interview in last December's Bulletin Dean Kim B. Clark talked of launching "a profound transformation around information technology (IT)," an initiative that would earn for the School an unequaled reputation for intelligent,... View Details

Keywords: by Deborah Blagg; photo by David Zadig

August 1997 (Revised November 1998)
Case

Cambridge Technology Partners - 1991 Start Up

By: Paul A. Gompers and Catherine M. Conneely

Jim Sims tries to close the deal to create Cambridge Technology Partners (CTP) in a spin-out from a troubled technology consulting firm. The deal looks tenuous. View Details

Keywords: Business Startups; Negotiation Deal; Information Technology; Organizations; Information Technology Industry; Information Technology Industry; Cambridge