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      John A. QuelchRemove John A. Quelch →

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      • December 1999 (Revised February 2001)
      • Case

      CVS: The Web Strategy

      By: John A. Deighton and Anjali C. Shah
      How should America's second-largest pharmacy chain respond to the challenge from online drugstores? What threat does the web pose to bricks and mortar distribution of prescription drugs and the other items that make up 50% of a drugstore's sales? This case describes... View Details
      Keywords: Leveraged Buyouts; Marketing Channels; Distribution Channels; Service Operations; Corporate Strategy; Pharmaceutical Industry; Web Services Industry
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      Deighton, John A., and Anjali C. Shah. "CVS: The Web Strategy." Harvard Business School Case 500-008, December 1999. (Revised February 2001.) (request a courtesy copy.)
      • November 1999 (Revised March 2003)
      • Case

      Webvan: Groceries on the Internet

      By: John A. Deighton and Kayla Bakshi
      What are the prospects for grocery shopping on the Web? This case invites a comparison of seven business models, with particular emphasis on Webvan. Why does the investment community value Webvan at $7.8 billion after less than six months of operating experience, and... View Details
      Keywords: Business Model; Experience and Expertise; Investment; Information; Marketing; Distribution Channels; Service Delivery; Cognition and Thinking; Internet and the Web; Retail Industry; Service Industry
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      Deighton, John A., and Kayla Bakshi. "Webvan: Groceries on the Internet." Harvard Business School Case 500-052, November 1999. (Revised March 2003.)
      • 1999
      • Book

      Global Marketing Management

      By: J. A. Quelch and C. A. Bartlett
      Keywords: Globalization; Marketing; Management
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      Quelch, J. A., and C. A. Bartlett. Global Marketing Management. 4th ed. Reading, MA: Addison-Wesley Publishing Company, 1999.
      • October 1999
      • Teaching Note

      Snapple TN

      By: John A. Deighton
      Teaching Note for (9-599-126). View Details
      Keywords: Food and Beverage Industry; New York (city, NY)
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      Deighton, John A. "Snapple TN." Harvard Business School Teaching Note 500-033, October 1999.
      • September 8, 1999
      • Article

      Cost of Giving

      By: John Quelch and William Conner
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      Quelch, John, and William Conner. "Cost of Giving." The Guardian (September 8, 1999), B41.
      • August 1999 (Revised January 2002)
      • Case

      Brita Products Company, The

      By: John A. Deighton
      Clorox's Brita skillfully exploits a tide of water safety concerns, growing a home water (filtration) business from inception to a 15% U.S. household penetration in ten years. The dilemma in the case arises as the period of increasing returns seems to be drawing to a... View Details
      Keywords: Customer Value and Value Chain; Acquisition; Retention; Safety; Natural Environment; Emerging Markets; Investment Return; Equity; Demand and Consumers; United States
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      Deighton, John A. "Brita Products Company, The." Harvard Business School Case 500-024, August 1999. (Revised January 2002.) (request a courtesy copy.)
      • August 1999 (Revised October 2000)
      • Case

      Millennium Media, Inc. and John Voorenberg

      By: David A. Thomas
      Millenium Media's CEO reviews the company diversity report and considers the challenges of maintaining a diverse workforce in light of the news that three individuals, two of whom are people of color, are leaving for opportunities with a competitor. View Details
      Keywords: Diversity; Employee Relationship Management; Resignation and Termination; Retention; Leadership Style; Problems and Challenges; Competition
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      Thomas, David A. "Millennium Media, Inc. and John Voorenberg." Harvard Business School Case 400-032, August 1999. (Revised October 2000.)
      • Article

      Charity and Competitiveness

      By: John Quelch
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      Quelch, John. "Charity and Competitiveness." Tax Journal, no. 509 (July 19, 1999): 14.
      • 1999
      • Book

      Breaking Through: The Making of Minority Executives in Corporate America

      By: D. A. Thomas and John J. Gabarro
      Keywords: Talent and Talent Management; Management Practices and Processes; Diversity; United States
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      Thomas, D. A., and John J. Gabarro. Breaking Through: The Making of Minority Executives in Corporate America. Boston, MA: Harvard Business School Press, 1999.
      • July–August 1999
      • Article

      Retailing: Confronting the Challenges that Face Bricks-and-Mortar Stores

      By: John Quelch
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      Quelch, John. "Retailing: Confronting the Challenges that Face Bricks-and-Mortar Stores." Harvard Business Review 77, no. 4 (July–August 1999): 162–164.
      • June 1999 (Revised December 2003)
      • Case

      Snapple

      By: John A. Deighton
      Tells the story of Snapple's rise and fall, and poses the question "Can it recover?" Many soft-drink brands flourished in the 1980s serving New York's Yuppies, but only Snapple made the big time. It went from local to national success and was poised to go international... View Details
      Keywords: Strategic Planning; Industry Growth; Failure; Brands and Branding; Food and Beverage Industry
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      Deighton, John A. "Snapple." Harvard Business School Case 599-126, June 1999. (Revised December 2003.) (request a courtesy copy.)
      • June 1999
      • Supplement

      Adesemi Communications International: African Communications Group

      By: John A. Deighton and Anita M. McGahan
      Presents a May 1999 interview with CEO Monique Maddy and CFO Lome Lague that updates the case and describes plans for the future. View Details
      Keywords: Management Teams; Communication Technology; Telecommunications Industry; Africa
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      Deighton, John A., and Anita M. McGahan. "Adesemi Communications International: African Communications Group." Harvard Business School Video Supplement 799-504, June 1999.
      • April 1999 (Revised August 2004)
      • Case

      Tarnished Rings? Olympic Games Sponsorship Issues

      By: John A. Clendenin and Stephen A. Greyser
      Focuses on the impacts for Olympic sponsor companies of the bribery allegations related to the Salt Lake City Olympic Committee's successful bid for the 2002 Winter Games. The spread of the scandal to the International Olympic Committee board members and the recent... View Details
      Keywords: Crime and Corruption; Crisis Management; Marketing Channels; Consumer Behavior; Value Creation; Sports Industry
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      Clendenin, John A., and Stephen A. Greyser. "Tarnished Rings? Olympic Games Sponsorship Issues." Harvard Business School Case 599-107, April 1999. (Revised August 2004.)
      • April 1999
      • Article

      Foreword

      By: John A. Quelch
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      Quelch, John A. "Foreword." Special Issue on System Dynamics for Policy, Strategy and Management Education. Journal of the Operational Research Society 50, no. 4 (April 1999): 293–294.
      • Article

      Global Brands: Taking Stock

      By: John A. Quelch
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      Quelch, John A. "Global Brands: Taking Stock." Business Strategy Review 10, no. 1 (Spring 1999): 1–14.
      • February 1999 (Revised November 1999)
      • Teaching Note

      USA TODAY Online TN

      By: John A. Deighton
      Teaching Note for (9-598-133). View Details
      Keywords: Journals and Magazines; Journalism and News Industry
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      Deighton, John A. "USA TODAY Online TN." Harvard Business School Teaching Note 599-097, February 1999. (Revised November 1999.)
      • Article

      Global Village People

      By: John Quelch
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      Quelch, John. "Global Village People." World Link 12, no. 1 (January–February 1999): 55–56.
      • 1999
      • Case

      Introduction to Marketing: Competing in the 21st Century

      By: J. A. Quelch
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      Quelch, J. A. "Introduction to Marketing: Competing in the 21st Century." CA: Quisic Inc. Case, 1999. Video. (Winner of Silver CINDY (Cinema in Industry) Award presented by International Association of Audio Visual Communicators.)
      • Article

      Ten Steps to a Global Human Resources Strategy

      By: John A. Quelch and Helen Bloom
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      Quelch, John A., and Helen Bloom. "Ten Steps to a Global Human Resources Strategy." Strategy & Business, no. 14 (First Quarter 1999): 18–29.
      • December 1998 (Revised January 1999)
      • Compilation

      Explaining the Great Depression

      By: David A. Moss and Joseph P Gownder
      Although the Great Depression stands as the most punishing economic event of the 20th century, there is still remarkably little consensus about its causes. This case presents a number of prominent explanations including those of Franklin D. Roosevelt, John Maynard... View Details
      Keywords: History; Financial Crisis; Theory; Economics
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      Moss, David A., and Joseph P Gownder. "Explaining the Great Depression." Harvard Business School Compilation 799-067, December 1998. (Revised January 1999.)
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