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- All HBS Web (834)
- Faculty Publications (397)
- October 2002 (Revised April 2007)
- Case
Dell Computers (A): Field Service for Corporate Clients
By: Frances X. Frei, Amy C. Edmondson and Corey B. Hajim
Explores the highly successful PC and low-end server manufacturer's entry into the large-scale server market in the United States. A key difference of this new market is the intense service element required to support the larger hardware. Specifically, the industry... View Details
Keywords: Information Infrastructure; Customer Relationship Management; Job Cuts and Outsourcing; Service Operations; Business or Company Management; Emerging Markets; Problems and Challenges; Service Delivery; Computer Industry; United States
Frei, Frances X., Amy C. Edmondson, and Corey B. Hajim. "Dell Computers (A): Field Service for Corporate Clients." Harvard Business School Case 603-067, October 2002. (Revised April 2007.)
- 01 Mar 2010
- News
How to Spur Prosperity
business infrastructure to make biotech ventures thrive — was pretty much set as of 1982. So the states that jumped on the biotech bandwagon in the 1990s or 2000s were too late. You see a lot of the same mistakes happening now in the... View Details
- 01 Jun 2017
- News
Ask the Expert: On the Fly
free-market competition. While market liberalization internationally is still evolving, the consumer benefits of the competitive marketplace are pretty compelling. Putting any one carrier in charge of the infrastructure that forms the... View Details
Keywords: Julia Hanna
- 08 Dec 2003
- Research & Ideas
Why Europe Lags in Pharmaceuticals and Biotech
requires drug makers to build huge infrastructures to deal with it, said François Maisonrouge, managing director of Credit Suisse First Boston. Solutions For The Asking Herzlinger asked her panelists what could be done to rectify these... View Details
- 01 Sep 2018
- News
September 2018 Alumni and Faculty Books
Schoenberg, an authority on bladder cancer, they formed a partnership, not only to treat Pulver's bladder cancer but also to write a patient-friendly book for other patients diagnosed with the disease. The book presents expert medical View Details
- 26 Jun 2000
- Research & Ideas
Presentation Round-Up
coaxial, twisted pair, microwave, cellular and more—and an equally dizzying array of networked appliances, content and commerce sources and industry players. What will the U.S. telecommunications infrastructure look like 10 years from... View Details
- 18 Nov 2013
- Op-Ed
Twitter IPO: Overvalued or the Start of Something Big?
that term, allowing its users to "consume" information in ways that were formerly unavailable to them due to cost, complexity, or both. The fact that half a billion consumers willingly engage on Twitter's platform confirms the viability... View Details
- 13 Jan 2021
- Blog Post
Welcome to the BEI Blog!
opportunities for students. BEI works with a team of over 30 faculty affiliates who are dedicated to researching every aspect of the impacts of climate change: how it will change the infrastructure of our buildings and cities; innovative... View Details
- 01 Jun 2001
- News
Platforms and Collaborations
When Dean Kim B. Clark took the HBS helm in October 1995, one of his immediate goals was to create a state-of-the-art technology infrastructure at the School. A centerpiece of that effort was the Course Platform, launched in the fall of... View Details
- 01 Apr 2001
- News
Beyond the Rim: New Paths to Success in Asia
infrastructure in the world. What are the implications for their ability to leapfrog content and technical developments in this sector in the United States? Internet development in China. Online marketing and consumer behavior in South... View Details
- 01 Mar 2017
- News
Ask the Expert: Capital Architect
state control to free enterprise in Asia, Africa, and Eastern Europe—more than 20 countries in all, including Zambia, Vietnam, and, most recently, Myanmar. “Reforming economic infrastructure and privatizing state corporations are rarely... View Details
- 25 Aug 2015
- News
Sunset in the East?
the medium term, to this government manipulation other than investor psychology? —Jim Daley (MBA 1986) KIRBY: Investor psychology probably is the biggest risk, but another is an overreliance on hard infrastructure investments (roads,... View Details
- December 1999
- Case
Sun Microsystems, Inc. (A): An Enterprise of Change
By: Rosabeth M. Kanter and Jane Roessner
In 1999, Sun Microsystems, Inc., was claiming a leadership position in the burgeoning world of e-commerce and networking computers. Its goal: "to dot-com the world." What was it about Sun's culture that made it so conducive to innovation and entrepreneurship? And how... View Details
- 01 Mar 2016
- First Look
March 1, 2016
Ponzetto Abstract—Cities generate negative, as well as positive, externalities; addressing those externalities requires both infrastructure and institutions. Providing clean water and removing refuse requires water and sewer pipes, but... View Details
Keywords: Sean Silverthorne
- 01 May 2015
- News
Celebrating and Supporting Leadership
out the opportunities in America’s transportation and infrastructure challenges. And at events in China, Japan, and India, attendees heard from Professors Benjamin Esty and Shawn Cole about the latest thinking on global business... View Details
Keywords: Educational Services
- December 1999 (Revised April 2002)
- Case
International Business Machines Corporation (A)
By: David F. Hawkins
Perform financial ratio analysis to identify changes in IBM's business mix and profitability. Teaching purpose: Ratio analysis. View Details
Keywords: Information Infrastructure; Capital Structure; Performance Efficiency; Business Earnings; Business Model; Private Sector; Commercialization; Computer Industry; Accounting Industry
Hawkins, David F. "International Business Machines Corporation (A)." Harvard Business School Case 100-032, December 1999. (Revised April 2002.)
- 01 Mar 2012
- News
Competitiveness at Risk
Porter: HBS alumni are in leadership positions all over the world, and they are making critical choices that determine the ultimate success of the US economy. The ability to get this in-depth information from our alumni and to have so... View Details
- April 2009 (Revised August 2009)
- Case
Linden Lab: Crossing the Chasm
By: Thomas R. Eisenmann and Alison Berkley Wagonfeld
In early 2008, managers at Linden Lab, creator of the virtual world Second Life, faced decisions about the company's growth strategy. Despite profound initial skepticism about demand for a user-generated virtual world that was not a traditional game, Second Life had... View Details
Keywords: Entrepreneurship; Growth and Development Strategy; Marketing Strategy; Demand and Consumers; Infrastructure; Technology Adoption; Digital Platforms
Eisenmann, Thomas R., and Alison Berkley Wagonfeld. "Linden Lab: Crossing the Chasm." Harvard Business School Case 809-147, April 2009. (Revised August 2009.)
- Web
South Asia - Global Activities 2020
different from their own,” says Anjali Raina, executive director of the IRC. “By facilitating site visits and informational meetings, as well as offering their hospitality, our alumni helped make this first immersion in Sri Lanka a great... View Details
- 25 Feb 2025
- Blog Post
Alumni Career Journey: Lee Scott (MBA 2023) - Scaling Climate Tech Innovation
What were you doing prior to HBS? What made you decide to go to HBS? Before HBS, I worked on TPG’s impact assessment team, Y Analytics, focused on energy, agriculture, food, and industrial deals. I learned to think deeply about measuring the impact of mission-driven... View Details