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- July 2002 (Revised October 2002)
- Case
Taj Hotel Group
By: Thomas J. DeLong and Vineeta Vijayaraghavan
R.K. Krishna Kumar, managing director and head of Taj Hotel Group, has to decide whether to reexamine a promotion decision. In an attempt to deliver a level of service quality that met global standards at the Indian hotel chain, Kumar had introduced new personnel... View Details
- June 2002
- Article
Who's Helping Whom: A Comparison of Helping Behavior among American and Indian Software Engineers
By: Leslie Perlow and John Weeks
- February 2002 (Revised November 2002)
- Case
Activity-Based Management at W.S. Industries (B)
By: V.G. Narayanan and Jeremy Cott
Describes activity-based budgeting at W.S. Industries. Also describes target costing-led product redesign, and product, customer, and order profitability. View Details
- December 2001 (Revised November 2005)
- Case
Li & Fung (B): Internet Issues
By: F. Warren McFarlan and Iris T. Li
Supplements the (A) case. View Details
- October 2001 (Revised August 2002)
- Case
Silvio Napoli at Schindler India (B)
By: Michael Y. Yoshino and Perry Fagan
Supplements the (A) case. View Details
- October 2001 (Revised August 2002)
- Case
Silvio Napoli at Schindler India (C)
By: Michael Y. Yoshino and Perry Fagan
Supplements the (A) case. View Details
- October 2001 (Revised January 2002)
- Case
Siemens AG: Global Development Strategy (B)
By: Stefan H. Thomke and Ashok Nimgade
Supplements the (A) case. View Details
- October 2001 (Revised March 2002)
- Case
Siemens AG: Global Development Strategy (A)
By: Stefan H. Thomke and Ashok Nimgade
Describes how Siemens, the German electrical engineering giant, has developed and manages global R&D in its large Information and Communications Networks (ICN) division. In 1994, Siemens opened its Bangalore (India) center, which has now grown into one of its largest... View Details
- September 2001 (Revised May 2005)
- Teaching Note
Li & Fung (A): Internet Issues (TN)
Teaching Note for (9-301-009). View Details
- May 2001 (Revised July 2001)
- Case
Wipro Technologies (B)
By: Lynn S. Paine, Carin-Isabel Knoop and Suma Raju
Supplements the (A) case. View Details
- May 2001
- Teaching Note
Tracmail TN
By: Paul W. Marshall, Carin-Isabel Knoop and Suma Raju
Teaching Note for (9-801-037). View Details
- March 2001
- Case
HDFC (B)
By: Lynn S. Paine, Carin-Isabel Knoop and Suma Raju
Supplements the (A) case. View Details
- March 2001 (Revised February 2009)
- Case
HDFC (A)
By: Lynn S. Paine, Carin-Isabel Knoop and Suma Raju
The top management team at India's leading home finance company must decide how to deal with the emergence of intense competition at the end of the 1990s. Having founded the industry and dominated it for nearly 20 years, the well-respected company faces a bevy of new... View Details
- February 2001 (Revised March 2003)
- Case
ICICI (A)
By: Bharat N. Anand, Nitin Nohria and John Pegg
ICICI was the first Indian company to be listed on the New York Stock Exchange. This case is set in 1998, when the company had to decide whether to enter the retail credit segment of the Indian financial market. Although the retail credit sector presents attractive... View Details
- February 2001 (Revised January 2002)
- Case
Tracmail
By: Paul W. Marshall, Carin-Isabel Knoop and Suma Raju
Tracmail, an online customer service company based in India, is trying to handle support services (e-mail and chat) for companies worldwide. In its quest to break into global markets, Tracmail is contemplating a joint venture with a U.S. call center. Tracmail is also... View Details
- February 2001 (Revised May 2001)
- Case
Wipro Technologies (A)
By: Lynn S. Paine, Carin-Isabel Knoop and Suma Raju
The new general manager of Wipro's software services division has been brought on board from General Electric to develop the division into a leading provider of software services to the world's largest corporations. A native of India who received management training in... View Details
- November 2000 (Revised November 2002)
- Case
Activity-Based Management at W.S. Industries (A)
By: V.G. Narayanan and Sanjay Pothen
W.S. Industries undertakes the design and implementation of an activity based costing (ABC) system, and the ABC information empowers workers to make process improvement decisions. Workers' incentive pay is tied to cost savings from process improvements. View Details
- October 2000 (Revised November 2005)
- Case
Li & Fung (A): Internet Issues
By: F. Warren McFarlan and Fred Young
This case looks at the issues facing a Hong Kong-based trading company, which links hundreds of factories in India and Asia with major customers like Gap and the Limited in Europe and in the United States. The company has recently launched a dot-com operation to allow... View Details
- May 2000
- Teaching Note
AT&T USADirect In-Language Service: India TN
By: John A. Quelch and V. Kasturi Rangan
Teaching Note for (9-596-013). View Details