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  • April 2003
  • Module Note

Design and Management of Health Care Delivery Processes, The

By: Richard M.J. Bohmer
Discusses the design and management of clinical processes in health care. Presents a framing of the clinical process as a problem-solving process that fundamentally involves learning along two dimensions and at least two levels. The two dimensions are: 1) learning in... View Details
Keywords: Management Analysis, Tools, and Techniques; Service Delivery; Management Practices and Processes; Learning; Health Care and Treatment; Health Industry
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Bohmer, Richard M.J. "Design and Management of Health Care Delivery Processes, The." Harvard Business School Module Note 603-107, April 2003.

    Designing Care: Aligning the Nature and Management of Health Care

    Today's health-care providers face growing criticism - from policy makers and patients alike. As costs continue to... View Details

    • 2012
    • Chapter

    Consumer-Driven Health Care: Conquering Health Care Cost and Quality Demons

    By: Regina E. Herzlinger
    Keywords: Health Care and Treatment; Cost Management; Quality; Demand and Consumers; Health Industry
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    Herzlinger, Regina E. "Consumer-Driven Health Care: Conquering Health Care Cost and Quality Demons." In Accountability and Responsibility in Health Care: Issues in Addressing an Emerging Global Challenge. Vol. 1, edited by Bruce Rosen, Avi Israeli, and Stephen Shortell. World Scientific Series in Global Healthcare Economics and Public Policy. World Scientific, 2012.
    • 15 Sep 2019
    • News

    Israel Prepares to Unleash AI on Health Care

    • 24 Oct 2016
    • News

    Health Care Pioneer Giusti Named McCance Senior Fellow at HBS

    Kathy Giusti (MBA 1985) (photo courtesy of Kathy Giusti) Henry McCance (MBA 1966) (photo by Susan Young) Kathy Giusti (MBA 1985) (photo courtesy of Kathy Giusti) Henry McCance (MBA 1966) (photo by Susan Young) Kathy Giusti (MBA 1985), a health care pioneer, has been... View Details
    Keywords: Susan Young
    • 25 Apr 2022
    • Video

    Transforming Health Care Delivery: Course Overview with Professor Ariel Stern

    • Other Article

    My Favorite Slide: The Entrepreneurial Gap Applied to Health Care

    By: Robert S. Kaplan and Robert Simons
    Value-based health care increases physicians’ accountability for patient outcomes. Many have resisted, claiming that patient outcomes are influenced by many forces outside their control, such as patient’s compliance with post-acute and rehab care. The difference... View Details
    Keywords: Health Care and Treatment; Outcome or Result; Motivation and Incentives
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    Kaplan, Robert S., and Robert Simons. "My Favorite Slide: The Entrepreneurial Gap Applied to Health Care." NEJM Catalyst (March 8, 2017). (Blog Post.)
    • 20 Aug 2020
    • News

    The U.S. Needs an SEC for its Health Care System

    • June 6, 2013
    • Article

    Why Brand Matters in Health Care

    By: Nancy F. Koehn
    Citation
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    Koehn, Nancy F. "Why Brand Matters in Health Care." Leadership Forum (June 6, 2013).
    • Article

    Health Care Should Be More 'Transparent'

    By: Regina Herzlinger
    Citation
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    Herzlinger, Regina. "Health Care Should Be More 'Transparent'." Managed Care 11, no. 2 (March 2002).
    • 01 Feb 2009
    • News

    Disruptive Innovation, Applied to Health Care

    • 06 Mar 2010
    • News

    Time to transform state's health care

    • 04 Sep 2020
    • Video

    Making a Difference in Health Care at Harvard Business School

    • 07 Dec 2022
    • News

    Q+A with New HBS Health Care Initiative (HCI) Director Casey Otis

    • 07 Aug 2009
    • What Do You Think?

    Why Can’t Americans Get Health Care Right?

    Summing Up Does U.S. health care need more pull or push? There are clear symptoms that something is wrong with U.S. health care. In Edward Hare's words, "It's making us... View Details
    Keywords: by Jim Heskett; Health
    • 03 Oct 2019
    • News

    Clubs Convene to Focus on Health Care

    Clubs News Clubs News Toronto Alumni Compare Canadian and US Health Care Systems In partnership with the Cleveland Clinic Canada, the HBS Club of Toronto hosted 40 alumni on September 12 for a lively panel... View Details
    Keywords: Margie Kelley; Health, Social Assistance
    • 04 Apr 2011
    • Research & Ideas

    Attention Medical Shoppers: What Health Care Can Learn from Walmart and Amazon

    In order to get its financial and management woes under control, the health care industry might want to peek at the playbooks of retail giants like Walmart, Google, and Amazon.com. This was a key... View Details
    Keywords: by Carmen Nobel; Health
    • 24 Apr 2014
    • News

    Addressing roadblocks to innovation in health care

    Innovation in health care is a national and international priority driven by demand for quality and universal access, yet it has proved very difficult to achieve. Regina E. Herzlinger, the Nancy R. McPherson... View Details
    • 2 Oct 2008
    • Other Presentation

    Creating a High-Value Health Care System: Implications for Finland

    By: Michael E. Porter
    This presentation draws on Michael E. Porter and Elizabeth Olmsted Teisberg: Redefining Health Care: Creating Value-Based Competition on Results, Harvard Business School Press, May 2006, "How Physicians Can Change the Future of Health Care" Journal of the American... View Details
    Keywords: Health; Finland
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    Porter, Michael E. "Creating a High-Value Health Care System: Implications for Finland." Institute for Strategy and Competitiveness, Helsinki, Finland, October 2, 2008.
    • 23 Jun 2015
    • Video

    Innovation and the Retailization of Health Care 2

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