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  • 15 May 2007
  • Working Paper Summaries

I’ll Have the Ice Cream Soon and the Vegetables Later: Decreasing Impatience over Time in Online Grocery Orders

Keywords: by Todd Rogers, Katherine L. Milkman & Max H. Bazerman; Food & Beverage
  • 23 Jul 2013
  • First Look

First Look: July 23

  Publications 2013 pub Does Social Connection Turn Good Deeds into Good Feelings?: On the Value of Putting the 'Social' in Prosocial Spending By: Aknin, Lara B., Elizabeth W. Dunn, Gillian M. Sandstrom, and Michael I. Norton Abstract—When are the View Details
Keywords: Anna Secino
  • 27 Nov 2006
  • Research & Ideas

Manly Men, Oil Platforms, and Breaking Stereotypes

contribution of organizations to the etiology of sex differences in behavior, cognition, and emotion at work. Specifically, we wanted to understand how organizational features, such as work practices and norms, encourage people to think,... View Details
Keywords: by Sarah Jane Gilbert; Energy; Utilities
  • 17 Mar 2022
  • Research & Ideas

Navigating Tradeoffs: How Purpose Becomes a Company's ‘Lighthouse in the Storm’

Governance) company rooted in natural resource conservation as part of our DNA, it was a really hard, emotional decision for us,” Puri says, “but we’re still using plastic boxes ten years later because there isn’t an alternative available... View Details
Keywords: by Ranjay Gulati
  • 16 Jul 2024
  • Op-Ed

Corporate Boards Are Failing in Their No. 1 Duty

let CEOs control which candidates are presented to the board. This is a mistake because CEOs typically won’t choose successors who are quite different and may undo their strategies. The board has more emotional distance from the CEO job... View Details
Keywords: by Bill George
  • October 2022 (Revised January 2023)
  • Case

Century Bank: Closing Time?

By: Lauren Cohen, Grace Headinger and Bill Kwon
Barry Sloane, second-generation Chairman, President, and CEO of his family’s bank, Century Bank, weighed whether to sell to Eastern Bank. As a small regional bank, Century faced a number of challenging trends, such as digitization and market share decline in the coming... View Details
Keywords: Family Office; Business Exit; Banking; Family; Massachusetts; Boston; United States; Acquisition; Business Exit or Shutdown; Family Business; Family and Family Relationships; Interpersonal Communication; Decision Making; Finance; Banks and Banking; Risk and Uncertainty; Emotions; Banking Industry; Boston; Massachusetts; United States
Citation
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Cohen, Lauren, Grace Headinger, and Bill Kwon. "Century Bank: Closing Time?" Harvard Business School Case 223-040, October 2022. (Revised January 2023.)
  • 13 Feb 2006
  • Research & Ideas

The Hidden Market for Babies

hugely personal, hugely emotional transaction. They don't want to see their family life as the stuff of markets. And they definitely don't want outsiders looking over their shoulders. And so they are highly unlikely to push for... View Details
Keywords: by Manda Salls; Biotechnology; Health; Technology
  • 23 Mar 2021
  • Book

Succeeding in the New Work-from-Anywhere World

and resources. Based on the work of pioneering sociologist Richard Hackman, regularly relaunching can increase the likelihood of success of a team by 30 percent or more. Blanding: You make a distinction between cognitive trust and View Details
Keywords: by Michael Blanding
  • 04 Aug 2009
  • First Look

First Look: August 4

neuroscience, sociology, and anthropology to unpack fear as a discrete emotion and to elucidate its effects on workplace silence. In doing so, we move beyond prior descriptions and categorizations of what employees fear to present a... View Details
Keywords: Martha Lagace
  • 21 Jul 2003
  • Research & Ideas

Don’t Get Buried in Customer Data—Use It

that customers have developed based on their experience and emotional connection with a product or brand. Without capturing what is going on inside customers' minds and hearts, ... the picture is incomplete.—Doug Grisaffe, Walker... View Details
Keywords: by Jean Ayers
  • 21 Oct 2008
  • First Look

First Look: October 21, 2008

Stereotype Content Model Authors:P. Caprariello, A.J.C. Cuddy, and S.T. Fiske Publication:Group Processes and Intergroup Relations (in press) Abstract The stereotype content model (SCM) posits that social structure predicts specific cultural stereotypes and associated... View Details
Keywords: Martha Lagace
  • 12 Oct 2006
  • First Look

First Look: October 12, 2006

on human behavior. Purchase this note: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=404091 Note on Human Behavior: Reason and Emotion Harvard Business School Note 404-104 Human beings are driven by reasons and emotions.... View Details
Keywords: Sean Silverthorne
  • 05 Dec 2011
  • Research & Ideas

It’s Alive! Business Scholars Turn to Experimental Research

tools like an infrared eye tracker to measure eye movements and special vision software that analyzes facial expressions to gauge emotional responses. Experiments in the field are gaining popularity too, covering a wide spectrum of... View Details
Keywords: by Carmen Nobel
  • 04 Oct 2024
  • In Practice

Research-Based Advice for the Seasonally Overwhelmed and Schedule Challenged

maintaining a home and raising children. Which spousal actions register as “extra” and inspire gratitude? Which register as “not enough” and inspire resentment? We examined these emotions and the underlying expectations they reflected in... View Details
Keywords: by Rachel Layne
  • 15 Dec 2015
  • First Look

December 15, 2015

monetary rewards are at stake (Study 3). The tendency to infer dislike from dissimilarity is driven by a belief that others have a narrow and homogeneous range of preferences (Study 5). Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50152 December... View Details
Keywords: Carmen Nobel
  • June 2007
  • Article

Efficient Kidney Exchange: Coincidence of Wants in a Structured Market

By: A. E. Roth, Tayfun Sonmez and M. Utku Unver
Patients needing kidney transplants may have donors who cannot donate to them because of blood or tissue incompatibility. Incompatible patient-donor pairs can exchange donor kidneys with other pairs only when there is a "double coincidence of wants." Developing... View Details
Keywords: Organizational Structure; Size; Emotions; Human Needs; Health Care and Treatment; Health Testing and Trials; Infrastructure; Supply Chain Management; Fairness; Performance Improvement; Health Industry
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Roth, A. E., Tayfun Sonmez, and M. Utku Unver. "Efficient Kidney Exchange: Coincidence of Wants in a Structured Market." American Economic Review 97, no. 3 (June 2007): 828–851.
  • 30 Mar 2015
  • Research & Ideas

Managing the Family Business: Preparing to Sell

companies, and those that do sell generally part with them very reluctantly, given all that selling represents. We sympathize with a family's emotional attachment to its company. But given how fast industries are changing and other... View Details
Keywords: by Jonathan Pellegrin; Food & Beverage; Retail
  • 11 Feb 2013
  • Research & Ideas

Neuroeconomics: Eyes, Brain, Business

images. This offered scientific proof of why viewers may have been especially disturbed by the dead-eyed characters in The Polar Express, and why film producers need to be mindful of the uncanny valley. "Eyes convey a wealth of information, from attention to View Details
Keywords: by Carmen Nobel
  • 26 Sep 2024
  • HBS Case

If a Car Can Drive Itself, Can It Make Life-or-Death Decisions?

sometimes die. AI, AVs, and saving lives With less emotion behind the wheel, Musk and Tesla argue that automation could address real-world safety problems. As the case explains, motor vehicle crashes kill 40,000 people in the United... View Details
Keywords: by Tom Quinn; Auto; Technology
  • September 2004
  • Article

Trust in Agency

By: Ramon Casadesus-Masanell
Existing models of the principal-agent relationship assume the agent works only under extrinsic incentives. However, many observed agency contracts take the form of a fixed payment. For such contracts to succeed, the principal must trust the agent to work in the... View Details
Keywords: Trust; Agency Theory; Relationships; Behavior; Motivation and Incentives; Contracts; Business Model; Emotions; Forecasting and Prediction; Ethics; Standards; Risk and Uncertainty
Citation
Find at Harvard
Related
Casadesus-Masanell, Ramon. "Trust in Agency." Journal of Economics & Management Strategy 13, no. 3 (September 2004): 375–404.
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