Publications

03 Feb 2016
Research & Ideas

The State of Customer Service Leadership

service sector? What role does it play in the US economy? Heskett: Leadership practices in the service sector deserve attention because this sector represents nearly 90 percent of employment and nearly 80 percent of gross domestic product in the United States. The... View Details

Keywords: by Jim Aisner; Retail

13 Nov 2020
News

Global Ambition

a former Goldman analyst, Chew grew up in Singapore and holds a BS in economics from University College London. After earning their MBAs, the pair lived in London, Singapore, and Hong Kong before settling in Beijing, all the while keeping... View Details

11 Apr 2024
In Practice

Why Progress on Immigration Might Soften Labor Pains

stay and really put down significant roots. If refugees desire to stay in the country permanently, they make different investments—for their own workplace opportunities and for their children. This can boost their long-term integration... View Details

Keywords: by Rachel Layne

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Courses - Entrepreneurship

including entrepreneurial management. The Entrepreneurial Manager Entrepreneurial managers transform opportunities into companies and institutions that make a difference in the world. In their successful “pursuit of View Details

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Podcast - Business & Environment

and new funding through the Bipartisan Infrastructure Law and the Inflation Reduction Act. He explains the U.S. EPA’s role in balancing climate action with economic development, while promoting environmental justice. David also offers... View Details

March 2010 (Revised May 2010)
Case

Chrysler's Sale to Fiat

By: C. Fritz Foley, Lena G. Goldberg and Linnea Meyer

This case provides students with an opportunity to analyze the restructuring of Chrysler in the midst of the financial crisis of 2008–2009. It describes how debtors can use section 363 of the U.S. Bankruptcy Code to sell assets quickly. It allows for discussion of who... View Details

Keywords: Mergers and Acquisitions; Restructuring; Financial Crisis; Insolvency and Bankruptcy; Laws and Statutes; Business and Government Relations; Sales; Auto Industry; United States

October 1991 (Revised November 1993)
Case

Dynashears, Inc.

By: Thomas R. Piper

A senior loan officer is reviewing the recent performance of a company that has failed to repay its loan as scheduled. The failure results from a cyclical downturn in sales, coupled with a lag in cutting back production. Inventory risk is minimal. Teaching objective:... View Details

Keywords: Borrowing and Debt; Business Cycles; Financial Condition; Risk and Uncertainty; Failure

November 2016 (Revised November 2016)
Case

Mark43

By: Thomas Eisenmann, Mitch Weiss and Halah AlQahtani

The founders of Mark43, an early-stage startup that provides software for law enforcement agencies, must decide whether to bid on a request for proposals (RFP) from the Los Angeles Police Department (LAPD). On the one hand, LAPD would be a second large and influential... View Details

Keywords: Start-up; Software Applications; Government Markets; Rapid Growth Stage; Public Entrepreneurship; Entrepreneurship; Public Sector; Business Startups; Applications and Software; Growth and Development Strategy; United States; New York (city, NY)

April 2016 (Revised May 2016)
Case

Hôpital Universitaire de Mirebalais, Partners In Health in Haiti

By: Robert S. Kaplan, Bipin Mistry and Karla Bertrand

The case describes the application of Time-Driven Activity-Based Costing (TDABC) at a new tertiary hospital, operated by Partners in Health in Mirebelais, Haiti. A project team mapped the clinical processes for use in estimating the direct costs of personnel,... View Details

Keywords: Time-Driven Activity-Based Costing; Activity Based Costing and Management; Cost Accounting; Developing Countries and Economies; Health Care and Treatment; Health Industry; Haiti

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Marketing - Faculty & Research

Marketing Overview Faculty Curriculum Seminars & Conferences Awards & Honors Doctoral Students Featured Publication Frontiers: Can an AI Algorithm Mitigate Racial Economic Inequality? An Analysis in the Context of Airbnb By: Shunyuan... View Details

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Help - Alumni

Administration (MD/MBA) Master in Business Administration (MBA) Owner/President Management Program (OPM) PhD in Business Economics (PhDBE or PhDBusEc) PhD in Information, Technology, and Management (PhDITM) PhD in Organizational Behavior... View Details

September 1992
Case

Star Cablevision Group (A): Harvesting in a Bull Market

By: William A. Sahlman

First case in a series of six cases that follow the experience of a cable television company as it adjusts to the rapid rise and precipitous decline of the stock market in the late 1980s. In this case Don Jones, the company's founder and owner, sees the rise in public... View Details

Keywords: Behavioral Finance; Financial Markets; Corporate Entrepreneurship; Business Startups; Restructuring; Corporate Strategy; SWOT Analysis; Wealth; Business Cycles; Entertainment and Recreation Industry

14 Aug 2014
Working Paper Summaries

The State of Small Business Lending: Credit Access During the Recovery and How Technology May Change the Game

Keywords: by Karen Mills & Brayden McCarthy; Banking; Financial Services

23 Jan 2008
First Look

First Look: January 23, 2008

range of variation in beauty and hygiene ideals. What Have We Learned from Market Design? Author:Alvin E. Roth Periodical:Hahn Lecture. Economic Journal (March 2008) Abstract This essay discusses some things we have learned about markets,... View Details

Keywords: Martha Lagace

2017
Working Paper

Business History, the Great Divergence and the Great Convergence

By: Geoffrey Jones

This working paper provides a business history perspective on debates about the Great Divergence, the rise of the income gap between the West and the Rest, and the more recent Great Convergence, which has seen a narrowing of that gap. The literature on the timing and... View Details

Keywords: Business History; Economics; History; Wealth and Poverty; Developing Countries and Economies; Economic Growth

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Podcasts - Managing the Future of Work

the work-from-home trend, how to manage a hybrid staff, and the new workforce geography. Also, the tech-driven evolution of remote work and the rise of the CHRO. Hospitality at work: Bridging opportunity and innovation 04 DEC 2024 |... View Details

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Entrepreneurial Management - Faculty & Research

pass-through persisted through 2021, even after the introduction of COVID-19 vaccines. Our findings suggest that federal subsidies and pandemic-induced reductions in spending opportunities explain the limited impact. 2025 Working Paper... View Details

January 2009
Supplement

The Tip of the Iceberg: JP Morgan Chase and Bear Stearns (B1)

By: Clayton S. Rose, Daniel Baird Bergstresser and David Lane

Bear Stearns & Co burned through nearly all of its $18 billion in cash reserves during the week of March 10, 2008, and an unprecedented provision of liquidity support from the Federal Reserve on Friday March 13 was insufficient to reverse the decline in Bear's... View Details

Keywords: Economic Slowdown and Stagnation; Capital; Financial Liquidity; Banks and Banking; Governance; Crisis Management; Failure; Business and Stakeholder Relations; Balance and Stability; Valuation; New York (state, US)

Article

Does the Classic Microfinance Model Discourage Entrepreneurship Among the Poor? Experimental Evidence from India

By: Erica Field, Rohini Pande, John Papp and Natalia Rigol

Do the repayment requirements of the classic microfinance contract inhibit investment in high-return but illiquid business opportunities among the poor? Using a field experiment, we compare the classic contract which requires that repayment begin immediately after loan... View Details

Keywords: Microfinance; Poverty; Development Economics; Contracts