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- All HBS Web (876)
- Faculty Publications (205)
- 16 Jun 2015
- First Look
First Look: June 16, 2015
senior executives emphasize in their communications. We find that our measure of disclosure time horizon is associated with capital market pressures and executives' short-term monetary incentives. Consistent with the language emphasized... View Details
Keywords: Sean Silverthorne
- 01 Oct 1996
- News
New Releases
vision has resulted in many financially driven companies becoming more mission-oriented. In this changing climate, HBS professor Robert Kaplan and David Norton (DBA '73), president of Renaissance Solutions, offer a performance measurement... View Details
- 05 Sep 2006
- First Look
First Look: September 5, 2006
Working PapersNone this week Cases & Course MaterialsCreating Meaning for the Customer: The Case of GMACI Harvard Business School Case 106-073 Excellence in exploiting customer information and leveraging its affiliation to the GM... View Details
Keywords: Sean Silverthorne
- 21 May 2013
- First Look
First Look: May 21
pharmaceutical sales teams in Belgium and sports teams in Canada. These results suggest that a minor adjustment to employee bonuses-shifting the focus from the self to others-can produce measurable benefits for employees and... View Details
Keywords: Sean Silverthorne
- 14 Mar 2011
- Research & Ideas
Water, Electricity, and Transportation: Preparing for the Population Boom
that help customers measure energy expenditures. Schierenbeck supposed that electricity customers might be more apt to conserve energy if their utility bills reflected exactly... View Details
Keywords: by Carmen Nobel
- 26 Feb 2008
- First Look
First Look: February 26, 2008
find that, on average, employee turnover is associated with decreased performance, as measured by profit margin and customer service. The effect of turnover on performance, however, is mitigated by the... View Details
Keywords: Martha Lagace
- 22 May 2007
- First Look
First Look: May 22, 2007
policy resolution. In so doing, they engender excess burden. This paper posits, calibrates, and simulates a life cycle model with earnings, lifespan, investment return, and future policy uncertainty. It then measures the excess burden... View Details
Keywords: Martha Lagace
- 02 Feb 2004
- Research & Ideas
Mapping Your Corporate Strategy
Since the 1990s, the Balanced Scorecard system has cut a path in business as a more rigorous way to measure performance by quantifying what had been considered intangible assets, such as human capital, information, and culture. The system... View Details
Keywords: by Martha Lagace
- 01 Jun 2009
- News
Crisis and Creativity
JetBlue, and Ryanair all grew during recessions, as did Charles Schwab, Home Depot, and Trader Joe’s. A second customer hook is affordable indulgence. As consumers pare back, they also need ways to entertain themselves and indulge in... View Details
Keywords: Bhaskar Chakravorti
- 12 Oct 2011
- First Look
First Look: October 12
income between two organizations in similar businesses. It can be measured by the "Four Rs" of referrals and retention of employees, returns to labor, and relationships with customers that foster... View Details
Keywords: Sean Silverthorne
- 06 Mar 2018
- First Look
First Look at Research and Ideas, March 6, 2018
provider—a comparatively costless and therefore puzzlingly rare decision that could supply redundancy and resilience in the event of an attack or service outage affecting one provider. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=53830 The... View Details
Keywords: Sean Silverthorne
- 22 Aug 2005
- Research & Ideas
Balancing the Future Against Today’s Needs
leaders must bring to bear a new perspective on how growth efforts are situated in their companies, how they measure and reward executing the present and building the future, and how they align behaviors to their specific growth... View Details
Keywords: by Paul Michelman
- 05 Aug 2015
- What Do You Think?
What Happened to the ‘Innovation, Disruption, Technology’ Dividend?
produced innovations in information and other technologies. Some questioned the data. Others counseled patience. David Caulfield sees productivity improvement, but not necessarily among workers. In questioning the way we measure... View Details
- 26 Jan 2016
- First Look
January 26, 2016
https://cb.hbsp.harvard.edu/cbmp/product/316093-PDF-ENG Harvard Business School Case 316-094 Allianz Turkey: Focus on the Customer (B) The (B) case describes the new customer service model for the claims... View Details
Keywords: Sean Silverthorne
- 24 Apr 2007
- First Look
First Look: April 24, 2007
account for such agglomeration have been proposed. We note that these theories make different predictions about which pairs of industries should be coagglomerated. We discuss the measurement of coagglomeration and use data from the Census... View Details
Keywords: Sean Silverthorne
- 24 Mar 2002
- Research & Ideas
Are Assets Only for America’s Wealthy?
other measures aimed at getting more federal funding for social service programs, and is under debate in Washington. The Act aims to promote and greatly increase the number of Individual Development Accounts (IDAs). IDA accounts provide... View Details
Keywords: by Carla Tishler
- 02 Jun 2011
- News
Serious Fun
where they manage vampire customers in order to earn cash, pay off debt, and “save for their eternal retirement;” and in Refund Rush, gamers help clients decide how best to allocate their income tax refund. I sampled Groove Nation, a... View Details
- 01 Dec 2011
- News
Research With Impact: Changing Global Health Practices
public policy, and social challenges. In health care, for example, the dominant policy model assumes that access and affordability are the keys to improving care for the poor. In Ashraf’s view, “We can’t solve the challenges of global health without deeply... View Details
- 07 Aug 2000
- Research & Ideas
Rocket Science Retailing
high at that outlet, while the Boston store might stock relatively few items in this category because demand is lower there. Why don't more retailers customize their inventories? The answer, as we explain later on, lies in slow supply... View Details
- 26 Jul 2011
- First Look
First Look: July 26
threat responses and their implications for research on identity dynamics within organizations. Working PapersThe Impact of Supplier Reliability Tracking on Customer Demand: Model and Estimation Methodology Authors:Nathan Craig, Nicole... View Details
Keywords: Sean Silverthorne