Critical Performance Variables - Publications - Faculty & Research

27 Apr 2016
Research & Ideas

How the FBI Reinvented Itself After 9/11

Broadly, the researchers show that the FBI dealt with hammering out the “what we do” aspect of organizational change for years before really addressing the “who we are” part. “The FBI offers a critical lesson for managers,” says... View Details

Keywords: by Carmen Nobel

13 Feb 2020
Book

Open Your Organization to Honest Conversations

buying Alstom, GE’s chief energy competitor, but ignored warnings from wary board directors and senior executives who claimed Alstom had made bad deals and otherwise performed poorly. Since the acquisition, Alstom has struggled—and today... View Details

Keywords: by Dina Gerdeman

Web

Interviewing - Alumni

understand the hours and travel required and I am comfortable with them. Disability Status Illegal : Do you have any disabilities? How is your health? Legal : Are you able to perform this job with or without reasonable accommodation?... View Details

22 Oct 2019
Research & Ideas

Use Artificial Intelligence to Set Sales Targets That Motivate

change,” he says. “Firms typically don’t want to do that because once you change it, it’s very difficult to change it back. Also, experimenting with a select group of employees is deemed as unfair.” Past performance doesn’t guarantee... View Details

Keywords: by Michael Blanding

09 Mar 2003
Research & Ideas

Six Keys to Building New Markets by Unleashing Disruptive Innovation

refinements or radical breakthroughs, improve the performance of established products and services along the dimensions that mainstream customers in major markets historically have valued. Examples: a microprocessor that enables personal... View Details

Keywords: by Clayton M. Christensen, Michael E. Raynor & Scott D. Anthony

05 Jul 2022
What Do You Think?

Have We Seen the Peak of Just-in-Time Inventory Management?

institution,” commented that, “it is my experience that a critical component of the leader’s job is to ensure that proper, meaningful consideration is given to the unique balance of the needs of each of the corporate stakeholders Balance... View Details

Keywords: by James Heskett; Manufacturing; Shipping; Transportation

12 Mar 2006
Research & Ideas

New Research Explores Multi-Sided Markets

varies, and there are interesting differences to look at, but the fundamental chicken-and-egg issue is the same. Q: Why is it important to understand how these markets are vertically and horizontally integrated? A: The vertical and horizontal business scope of... View Details

Keywords: by Sean Silverthorne; Technology

06 Feb 2020
Research & Ideas

What We Learned from Reading Jeff Bezos’ Patents

previously in our analysis of his Amazon shareholder letters. 4. Jeff Bezos’ patents are customer-centric For a more granular look at Bezos’ inventions, we performed a word frequency analysis using the abstracts of his patents. The top... View Details

Keywords: by Tricia Gregg and Boris Groysberg; Retail

Web

Resources - Christensen Center for Teaching & Learning

how they can be prepared. In discussing the value of a well-written teaching note, this case highlights the critical structural elements of preparing for an effective class: timing, pastures, transitions, identifying potential pitfalls,... View Details

19 Oct 2022
Op-Ed

Cofounder Courtship: How to Find the Right Mate—for Your Startup

you are a technologist, but lack management or operating skills (marketing, sales, etc.), you may benefit from a more seasoned business leader as cofounder who has seen the movie before. While many operating skills can be learned, early-stage founders may underestimate... View Details

Keywords: by Julia Austin

10 Mar 2009
First Look

First Look: March 10, 2009

variability than was the case historically. Under the new policy, dividends would be tied to the company's underwriting results, its performance relative to predetermined goals, and a target payout ratio.... View Details

Keywords: Martha Lagace

16 Jul 2020
Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

treating their employees well is the best way for them to ensure that customers’ concerns about safety are front of mind in every aspect of service while maintaining high standards for hospitality. Restaurant implementation of highly View Details

Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage

01 Mar 2023
What Do You Think?

How Much Does 'Deep Purpose' Matter to the Bottom Line?

suggests that we both “resurrect a fabled past” (nostalgia) and “break with an inglorious one” in envisioning the future (postalgia). This requires fostering a critical dialogue about the past. What accounts for why we’re here today? What... View Details

Keywords: by James Heskett

06 Dec 2022
Research & Ideas

Latest Isn’t Always Greatest: Why Product Updates Capture Consumers

Because consumers gravitate to merchandise labeled as “updated,” even if the items are not necessarily improved, according to the results. "Once something says ‘revised’ on it, it makes you suspend critical judgment." “After showing... View Details

Keywords: by Michael Blanding; Consumer Products; Retail

Web

Curriculum - Business & Environment

KHC/3G's offer undervalued Unilever and its long-term value creation strategy. Engine No.1: An Impact Investing Firm Engages with ExxonMobil Key concepts: Impact Investing; ESG (Environmental, Social, Governance) Performance Invest or... View Details

15 Nov 2022
Op-Ed

Why TikTok Is Beating YouTube for Eyeball Time (It’s Not Just the Dance Videos)

Open-mic performances. It’s a platform where you perform for the community as a whole, finding your audience with the help of hashtags and the algorithm. You may dance, sing, perform a skit, impersonate a... View Details

Keywords: by John Deighton and Leora Kornfeld

31 Mar 2022
Op-Ed

Navigating the ‘Bermuda Triangle’ in Professional Services

easy. Small firms operate informally. Continuing an informal approach to management strains performance as a firm grows. Costs begin to increase and errors in operations and service delivery begin to cumulate. Formal systems and processes... View Details

Keywords: by Ashish Nanda

Web

Aligning Reimbursement with Value - Institute For Strategy And Competitiveness

and interventions performed over a full care cycle for an acute medical condition. Such bundled payments create benefits for all the principal players. Bundled payment in health care is the simplest and most effective way to pay for the... View Details

21 Aug 2019
Research & Ideas

What Machine Learning Teaches Us about CEO Leadership Style

CEOs into distinct communication styles that, among other things, appear to be correlated with the financial performance of their companies. “There is a whole ocean of data out there that people aren’t using” The research was conducted by... View Details