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  • November 2022
  • Article

A Language-Based Method for Assessing Symbolic Boundary Maintenance between Social Groups

By: Anjali M. Bhatt, Amir Goldberg and Sameer B. Srivastava
When the social boundaries between groups are breached, the tendency for people to erect and maintain symbolic boundaries intensifies. Drawing on extant perspectives on boundary maintenance, we distinguish between two strategies that people pursue in maintaining... View Details
Keywords: Culture; Machine Learning; Natural Language Processing; Symbolic Boundaries; Organizations; Boundaries; Social Psychology; Interpersonal Communication; Organizational Culture
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  • January 2024
  • Supplement

Winning Business at Russell Reynolds

By: Ethan Bernstein and Cara Mazzucco
In an effort to make compensation drive collaboration, Russell Reynolds Associates’ (RRA) CEO Clarke Murphy sought to re-engineer the bonus system for his executive search consultants in 2016. As his HR analytics guru, Kelly Smith, points out, that risks upsetting—and... View Details
Keywords: Restructuring; Talent and Talent Management; Compensation and Benefits; Growth and Development Strategy; Organizational Change and Adaptation; Organizational Culture; Performance Evaluation; Motivation and Incentives; Consulting Industry
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    Satish K. Tadikonda

    Satish Tadikonda is a Senior Lecturer in the Entrepreneurial Management Unit at Harvard Business School. In the MBA program, Satish teaches The Entrepreneurial Manager, a required first-year MBA course, and Entrepreneurship in Life Sciences, an elective course for... View Details

    • 27 Feb 2007
    • First Look

    First Look: February 27, 2007

    Cases & Course MaterialsDesign: More Than a Cool Chair Harvard Business School Note 607-026 This introduction to the Design industry includes definitions, and industry statistics, as well as descriptions... View Details
    Keywords: Martha Lagace
    • Blog

    The Chao Center: The Heart of HBS Executive Education

    the classroom, organize small-group meetings, or simply take a break. By design, the building's architecture relates both to the traditional structures of the main HBS campus and also to the twenty-first... View Details
    • August 1994 (Revised May 1995)
    • Case

    Engineering Inspection & Insurance Company

    By: Robert H. Hayes
    Engineering Inspection & Insurance Co. (EIIC) is a small but highly successful company that offers machinery and boiler inspection and insurance services. After years of above-average growth and profits, both are retreating toward the industry average, policy delivery... View Details
    Keywords: Service Operations; Business Strategy; Organizational Design; Organizational Structure; Insurance; Strategic Planning; Problems and Challenges; Insurance Industry; United States
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    • May 2013
    • Supplement

    Transport Corporation of India (D): Business Development across Divisions

    By: V.G. Narayanan and Saloni Chaturvedi
    Transport Corporation of India was a logistics company that provided multi-modal transport solutions to its customers. Set up in 1958, TCI had grown from a 'one man, one truck, one office' set-up to a company with revenues of $400 million in half a century. TCI's... View Details
    Keywords: Customer Relationship Management; Business Divisions; Sales; Transportation Industry; India
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    • May 2013
    • Case

    Transport Corporation of India (A): The Cross-selling Conundrum

    By: V.G. Narayanan and Saloni Chaturvedi
    Transport Corporation of India was a logistics company that provided multi-modal transport solutions to its customers. Set up in 1958, TCI had grown from a 'one man, one truck, one office' set-up to a company with revenues of $400 million in half a century. TCI's... View Details
    Keywords: Customer Relationship Management; Business Divisions; Performance; Sales; Transportation Industry; India
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    • Web

    IT Strategy: HBS IT Website Provides Easier Access to News and Support | Information Technology

    engaging. In tandem, the IT Service Delivery team led an effort to build a new support portal to improve access to help information, support details, and service statuses. The... View Details

      Samuel G. Hanson

      Samuel G. Hanson is the William L. White Professor of Business Administration at Harvard Business School, a Research Associate at the National Bureau of Economic Research, and a Faculty Affiliate of the Harvard Economics department. He teaches Finance 1... View Details

      Keywords: financial services; financial services; financial services; financial services; financial services; financial services

        Suraj Srinivasan

        Suraj Srinivasan is the Philip J. Stomberg Professor of Business Administration, a member of the Accounting and Management faculty unit, and chair of the View Details

        Keywords: financial services; financial services
        • 29 Feb 2000
        • Research & Ideas

        Whence IT Value?

        especially, from each other's information. This is a potentially huge benefit and can overcome many kinds of cost. Enterprise systems are not always implemented or used wisely, View Details
        Keywords: by Andrew McAfee

          Stefan H. Thomke

          Stefan Thomke (sthomke@hbs.edu), an authority on the management of innovation, is the William Barclay Harding Professor of Business Administration at Harvard Business School. He has worked with firms on product, process, and... View Details

          Keywords: computer; computer; computer; computer; computer; computer; computer; computer; computer; computer; computer; computer; computer; computer; computer; computer; computer; computer; computer; computer; computer
          • May 2008 (Revised March 2010)
          • Supplement

          Palm (B): 2001

          By: Ramon Casadesus-Masanell, Kevin Boudreau and Jordan Mitchell
          This case series looks at three important inflection points in Palm's history that relate to decisions about its platform: when the company was debating whether to open its operating system (OS) for licensing to third-party hardware manufacturers; 2001, when the... View Details
          Keywords: History; Decisions; Business Model; Technological Innovation; Strategy; Value Creation; Digital Platforms; Rights; Competition; Computer Industry
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          • February 2010 (Revised April 2011)
          • Case

          The Political Economy of Carbon Trading

          By: Forest L. Reinhardt, J. Gunnar Trumbull, Mikell Hyman, Patia McGrath and Nazli Zeynep Uludere
          Global climate change is an increasingly prominent political and business problem. Design of market-based systems to reduce carbon emissions has proven difficult. More broadly, national attempts to comply with the provisions of the Kyoto Protocol present both... View Details
          Keywords: Policy; International Relations; Risk Management; Agreements and Arrangements; Business and Government Relations; Natural Environment; Pollutants; Climate Change; Environmental Sustainability; Public Administration Industry
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          • 16 Apr 2007
          • Research & Ideas

          Delivering the Digital Goods: iTunes vs. Peer-to-Peer

          decentralized nature. The content industry must find ways to embrace the new technology and profit from it. Q: What are the practical "takeaways" for managers in related areas? A: At a broad level,... View Details
          Keywords: by Sean Silverthorne; Music

            Regina E. Herzlinger

            Regina E. Herzlinger is the Nancy R. McPherson Professor of Business Administration at the Harvard Business School. She was the first woman to be tenured and chaired at Harvard Business School and serve on many established and start-up corporate health care/medical... View Details

            Keywords: health care; insurance industry; medical devices; retailing; digital health
            • 06 Mar 2025
            • HBS Seminar

            Vivek Farias, MIT Sloan

            • February 2009 (Revised April 2011)
            • Supplement

            Mistry Architects (C)

            By: Amy C. Edmondson, Robert G. Eccles and Mona Sinha
            This case is a follow-up to "Mistry Architects: Innovating for Sustainability (A)" (Case 609-044) and (B) (Case 609-064). In Case (A) Sharukh and Renu Mistry founded and run an architectural firm dedicated to being both client-oriented and environmentally responsible.... View Details
            Keywords: Decision Choices and Conditions; Growth and Development Strategy; Management Succession; Corporate Social Responsibility and Impact; Business and Community Relations; Nonprofit Organizations; Environmental Sustainability
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            • 12 Aug 2020
            • Research & Ideas

            Why Investors Often Lose When They Sue Their Financial Adviser

            proliferation of arbitration Companies from internet service providers to nursing home operators use arbitration to shield themselves from expensive, protracted lawsuits. Proponents say the approach resolves disputes faster than the court... View Details
            Keywords: by Danielle Kost; Financial Services