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- All HBS Web
(2,103)
- People (2)
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- Research (1,131)
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- Faculty Publications (550)
- 25 Nov 2019
- Research & Ideas
When Your Passion Works Against You
change the world for the better,” he said. Jobs’ passion and his ability to communicate it saved the company. Business leaders like Jobs who express passion in the workplace can reap big benefits, earning enough admiration and support... View Details
Keywords: by Dina Gerdeman
- 05 Dec 2018
- Research & Ideas
Why Managers Should Reveal Their Failures
through fast-track promotion programs and their colleagues don’t. So, in discussing a promotion or a work-related reward, a manager might consider tossing in a setback encountered earlier in the person’s career to appear more confident and credible, rather than... View Details
Keywords: by Dina Gerdeman
- Web
Online Leadership and Management Courses | HBS Online
through polls, quizzes, and problem-solving exercises designed to accelerate and reinforce your learning. Exchange ideas with your classmates, broaden your perspective, and challenge your worldview. Social Join a global community of... View Details
- Web
Economic Development in Rural Areas - Institute For Strategy And Competitiveness
harness the efficient spatial distribution of economic activity rather than attempt to replicate urban economies A single national rural policy is unlikely to be meaningful and successful Each community should bear responsibility for its... View Details
- 28 Sep 2020
- Research & Ideas
How Leaders Can Navigate Politicized Conversations and Inspire Collaboration
author Kristen Senz is a social media editor and writer for Harvard Business School Working Knowledge. . [Image: isayildiz] Related Reading How To Ask Better Questions It’s Not Nagging: Why Persistent, Redundant View Details
Keywords: by Kristen Senz
- 21 Oct 2022
- Research & Ideas
People Trust Business, But Expect CEOs to Drive Social Change
Public trust in business remains relatively unshaken amid economic turbulence and a lingering pandemic, even as faith in the media and government falters, but leaders could do more to address social issues, a new global opinion survey shows. However, not everyone... View Details
Keywords: by Scott Van Voorhis
- 07 Mar 2023
- HBS Case
ChatGPT: Did Big Tech Set Up the World for an AI Bias Disaster?
This triggered a dramatic chain of events—detailed in Neeley’s case study—that led to Gebru leaving Google. (Gebru maintains that she was fired, while Google says she resigned.) An uproar over Gebru’s departure ensued, triggering a public View Details
- 18 Jun 2024
- Research & Ideas
What Your Non-Binary Employees Need to Do Their Best Work
researchers asked survey respondents a wide range of questions related to their beliefs and preferences. They found that overall, non-binary individuals: Underestimated their own performance more than women, who also underestimate their... View Details
Keywords: by Michael Blanding
- 2012
- Chapter
Firing Your Best Customers: How Smart Firms Destroy Relationships Using CRM
By: Jill Avery and Susan Fournier
With incidences in the 20%–25% range, the practice of firing customers has become increasingly attractive as firms try to maximize the lifetime value of their customer portfolios. This chapter traces the relationship trajectory of a 30-year customer of Filene's... View Details
Keywords: Brands; Brand Management; CRM; Customer Relationship Management; Customer Focus and Relationships; Customers; Marketing; Brands and Branding; Marketing Communications; Marketing Strategy; Consumer Products Industry
Avery, Jill, and Susan Fournier. "Firing Your Best Customers: How Smart Firms Destroy Relationships Using CRM." In Consumer-Brand Relationships: Theory and Practice, edited by Susan Fournier, Michael Breazeale, and Marc Fetscherin, 301–316. Routledge, 2012. (Paperback edition published in 2013.)
- March 2023
- Teaching Note
Sustainability Reporting at Dollar Tree, Inc.
By: Suraj Srinivasan and Li-Kuan Ni
Teaching Note for HBS Case No. 122-044. The case discusses the ESG strategy of Dollar Tree Inc., a U.S. Fortune 500 company in the deep discount retail industry and the shareholder pressure faced by the company. In 2022, the company faced a shareholder resolution from... View Details
Keywords: ESG; Sustainability; Shareholder Activism; Dollar Tree; Sustainability Reporting; ESG Reporting; Board Of Directors; Shareholder Engagement; GHG; Environmental Accounting; Integrated Corporate Reporting; Trends; Communication; Announcements; Voting; Environmental Management; Climate Change; Environmental Sustainability; Values and Beliefs; Corporate Accountability; Corporate Disclosure; Corporate Governance; Governing Rules, Regulations, and Reforms; Policy; Reports; Business or Company Management; Risk Management; Corporate Social Responsibility and Impact; Outcome or Result; Strategic Planning; Business and Stakeholder Relations; Situation or Environment; Opportunities; Civil Society or Community; Social Issues; Public Opinion; Strategy; Adaptation; Alignment; Business Strategy; Corporate Strategy; Value Creation; Retail Industry; United States; Virginia
- 16 Apr 2001
- Research & Ideas
Breaking the Code of Change
Theory O change, Scott Paper operated in a highly competitive, cyclical, capital-intensive global industry. Like Champion International, it operated in two different segments of the paper industry and had several businesses in markets View Details
Keywords: by Michael Beer & Nitin Nohria
- 14 Sep 2020
- Research & Ideas
You're Right! You Are Working Longer and Attending More Meetings
to keep working from home part of the time after COVID-19 abates, researchers are probing how virtual interaction might reshape organizations. In the first large-scale analysis of digital communication early in the crisis, the team—Sadun;... View Details
Keywords: by Danielle Kost
- Web
Cold Calling - Christensen Center for Teaching & Learning
calling has three key objectives: Establish and reinforce high expectations for student preparation Provide a developmental opportunity for the opening student with respect to content mastery, critical thinking, and communication skills... View Details
- Forthcoming
- Article
Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact
By: Michelle A. Kinch and Ryan W. Buell
Prior research in social psychology has shown that when people feel anxious, they seek advice from others. However, companies that operate in high-anxiety settings (like financial services, health care, and education) are increasingly deploying self-service... View Details
Keywords: Anxiety; Self-service; Empirical Operations; Behavioral Operations; Communication Technology; Behavior; Customer Focus and Relationships; Trust; Satisfaction; Financial Services Industry
Kinch, Michelle A., and Ryan W. Buell. "Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact." Management Science (forthcoming). (Pre-published online March 31, 2025.)
- 16 Jun 2015
- First Look
First Look: June 16, 2015
Abstract—Under fairly general assumptions, expected stock returns are a linear combination of two firm fundamentals-book-to-market ratio and return on equity. This parsimonious relation is pervasive, producing expected return proxies... View Details
Keywords: Sean Silverthorne
- Fast Answer
Suggested Resources: Israel - Hamas War
The resources below have been selected by Baker librarians to help members of our community learn more about the conflict. The list attempts to incorporate a wide range of perspectives to enable the reader to form their own... View Details
- 26 Aug 2019
- Research & Ideas
Lipstick Tips: How Influencers Are Making Over Beauty Marketing
so there’s this easy communication back and forth.” Many consumers also said they turn to YouTube for longer how-to videos, where they can watch influencers apply products and find inspiration. “YouTube tutorials will forever be my beauty... View Details
- 20 Jul 2010
- First Look
First Look: July 20
value-relevant before disclosure, for negative earnings adjustments it is value-relevant only after disclosure. This finding is consistent with managers delaying the communication of bad news until IFRS compliance. A finer model shows... View Details
Keywords: Martha Lagace
- 31 Aug 2010
- First Look
First Look: August 31
interpersonal team diversity. Using detailed project—and individual-level data from an Indian software services firm, we find that the interaction of task change with intrapersonal diversity is related to improved project performance,... View Details
Keywords: Sean Silverthorne
- 2011
- Working Paper
Managing Political Risk in Global Business: Beiersdorf 1914-1990
By: Geoffrey Jones and Christina Lubinski
This working paper examines corporate strategies of political risk management during the twentieth century. It focuses especially on Beiersdorf, a German-based pharmaceutical and skin care company. During World War I the expropriation of its brands and trademarks... View Details
Keywords: History; Risk Management; Business History; Multinational Firms and Management; Corporate Strategy; Intellectual Property; Cooperation; Business and Government Relations; Germany
Jones, Geoffrey, and Christina Lubinski. "Managing Political Risk in Global Business: Beiersdorf 1914-1990." Harvard Business School Working Paper, No. 12-003, July 2011.