Community Relations - Publications - Faculty & Research

01 Dec 2023
News

Thinking Ahead

in our memory in a way that numbers, which are more abstract, do not. As a behavioral economist with a focus on how information is communicated via natural language and how ideas become contagious, Assistant Professor Thomas Graeber has... View Details

Keywords: Julia Hanna; Illustrations by Chris Gash; News, Library, Internet, and Other Services; Information

2012
Chapter

Social Entrepreneurs, Socialization Processes, and Social Change: The Case of Sekem

By: Tomislav Rimac, Johanna Mair and Julie Battilana

How can application of a positive lens to understanding social change and organizations enrich and elaborate theory and practice? This is the core question that inspired this book. It is a question that brought together a diverse and talented group of researchers... View Details

Keywords: Social Entrepreneurship; Social Psychology; Social Issues; Organizations; Business and Community Relations

Citation

18 Jun 2024
Research & Ideas

What Your Non-Binary Employees Need to Do Their Best Work

researchers asked survey respondents a wide range of questions related to their beliefs and preferences. They found that overall, non-binary individuals: Underestimated their own performance more than women, who also underestimate their... View Details

Keywords: by Michael Blanding

Web

People - Advancing Racial Equity

Advancing Racial Equity & Diversity Advancing Racial Equity & Diversity People Office of Diversity, Equity, and Inclusion Terrill L. Drake Chief Diversity and Inclusion Officer Kristin W. Mugford Senior Lecturer and Senior Associate Dean for Culture and View Details

21 Oct 2022
Research & Ideas

People Trust Business, But Expect CEOs to Drive Social Change

Public trust in business remains relatively unshaken amid economic turbulence and a lingering pandemic, even as faith in the media and government falters, but leaders could do more to address social issues, a new global opinion survey shows. However, not everyone... View Details

Keywords: by Scott Van Voorhis

07 Mar 2023
HBS Case

ChatGPT: Did Big Tech Set Up the World for an AI Bias Disaster?

This triggered a dramatic chain of events—detailed in Neeley’s case study—that led to Gebru leaving Google. (Gebru maintains that she was fired, while Google says she resigned.) An uproar over Gebru’s departure ensued, triggering a public View Details

Keywords: by Scott Van Voorhis; Technology

14 Mar 2018
Research & Ideas

Feeling Stressed? Try Sniffing Your Romantic Partner's Shirt

in their paper. “Thus, future research will be necessary to determine whether these effects generalize to women in different menstrual phases, to men, and to different social relationships.” Related Reading: National Health Costs Could... View Details

Keywords: by Carmen Nobel

2012
Chapter

Firing Your Best Customers: How Smart Firms Destroy Relationships Using CRM

By: Jill Avery and Susan Fournier

With incidences in the 20%–25% range, the practice of firing customers has become increasingly attractive as firms try to maximize the lifetime value of their customer portfolios. This chapter traces the relationship trajectory of a 30-year customer of Filene's... View Details

Keywords: Brands; Brand Management; CRM; Customer Relationship Management; Customer Focus and Relationships; Customers; Marketing; Brands and Branding; Marketing Communications; Marketing Strategy; Consumer Products Industry

Citation

Purchase

Web

Social Enterprise - Faculty & Research

better stakeholder engagement and transparency around CSR performance, are important in reducing capital constraints. The results are further confirmed using an instrumental variables and a simultaneous equations approach. Finally, we show that the View Details

05 May 2022
HBS Case

College Degrees: The Job Requirement Companies Seek, but Don't Really Need

who possess not only the hard skills to do technical work, but soft skills, such as communicating and managing, the note asserts. On the flip side, employees who are over-educated for their work tend to leave their positions quickly,... View Details

Keywords: by Jay Fitzgerald

Web

Health Care - Faculty & Research

Regulation ; Profit ; Trade ; Digital Strategy ; Innovation Strategy ; Crisis Management ; Growth and Development Strategy ; Resource Allocation ; Advertising ; Brands and Branding ; E-commerce ; Business and Community View Details

08 Dec 2023
News

New Leadership Role and Structure

MESSAGE FROM ANGELA CRISPI AND DEAN SRIKANT DATAR To: HBS Faculty and Staff From: Angela Crispi and Srikant Datar Re: New Leadership Role and Structure We are delighted to announce that effective January 1, 2024, Jana Kierstead will become Executive Director, MBA and... View Details

16 Jun 2015
First Look

First Look: June 16, 2015

Abstract—Under fairly general assumptions, expected stock returns are a linear combination of two firm fundamentals-book-to-market ratio and return on equity. This parsimonious relation is pervasive, producing expected return proxies... View Details

Keywords: Sean Silverthorne

26 Aug 2019
Research & Ideas

Lipstick Tips: How Influencers Are Making Over Beauty Marketing

so there’s this easy communication back and forth.” Many consumers also said they turn to YouTube for longer how-to videos, where they can watch influencers apply products and find inspiration. “YouTube tutorials will forever be my beauty... View Details

Keywords: by Dina Gerdeman; Consumer Products; Beauty & Cosmetics

20 Jul 2010
First Look

First Look: July 20

value-relevant before disclosure, for negative earnings adjustments it is value-relevant only after disclosure. This finding is consistent with managers delaying the communication of bad news until IFRS compliance. A finer model shows... View Details

Keywords: Martha Lagace

25 Nov 2019
Research & Ideas

When Your Passion Works Against You

change the world for the better,” he said. Jobs’ passion and his ability to communicate it saved the company. Business leaders like Jobs who express passion in the workplace can reap big benefits, earning enough admiration and support... View Details

Keywords: by Dina Gerdeman

Web

Cold Calling - Christensen Center for Teaching & Learning

calling has three key objectives: Establish and reinforce high expectations for student preparation Provide a developmental opportunity for the opening student with respect to content mastery, critical thinking, and communication skills... View Details

Web

What You Can Do to Create an Anti-Racist Organization - Recruiting

reinforcing the marginalization of any group,” Manso-Brown said. This may include dress codes, lack of pay equity, or hiring practices that favor one group over another. Policies can also be related to how decisions are made and how team... View Details

31 Aug 2010
First Look

First Look: August 31

interpersonal team diversity. Using detailed project—and individual-level data from an Indian software services firm, we find that the interaction of task change with intrapersonal diversity is related to improved project performance,... View Details