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  • 24 Jul 2012
  • First Look

First Look: July 24

nationwide backlash against it. Talbot needs to consider whether to continue with the brand name or change it in light of the public outcry. Purchase this case:http://hbr.org/search/512020-PDF-ENG Social Failures and Social Solutions:... View Details
Keywords: Sean Silverthorne
  • 16 Aug 2011
  • First Look

First Look: August 16

Michael Norton Publication:Journal of Consumer Research (forthcoming) Abstract We show that people non-normatively infer event causes from event consequences. For example, people inferred that a product failure (computer crash) had a... View Details
Keywords: Sean Silverthorne
  • 23 Aug 2004
  • Research & Ideas

Strategy for Small Fish

significant changes in technology and business models, which explains the many challenges and incumbent failures highlighted in a variety of research.19 A common failure of... View Details
Keywords: by Marco Iansiti & Roy Levien
  • March 2004 (Revised June 2004)
  • Case

Blackout: August 14, 2003

By: Thomas R. Eisenmann and Ryland Matthew Willis
On August 14, 2003, an electricity blackout cascaded throughout the northeastern United States and Canada. Describes the structure, technology, and economics of the electric utility industry and how gradual deregulation beginning in the 1970s placed unprecedented, and... View Details
Keywords: Information Technology; Performance Improvement; Infrastructure; Energy Sources; Business and Government Relations; Networks; Emerging Markets; Failure; Economics; Utilities Industry; Canada; Northeastern United States
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  • 13 Oct 2003
  • Research & Ideas

How to Pick Managers for Disruptive Growth

We suspect that the mistakes happen when firms choose managers at any level—from CEO to business unit head to project manager—based on what we call "right stuff" thinking, borrowing the term from Tom Wolfe's famous book and the... View Details
Keywords: by Michael Raynor
  • 15 Apr 2008
  • First Look

First Look: April 15, 2008

paper: http://www.hbs.edu/research/pdf/08-090.pdf   Cases & Course MaterialsChina Rising: An Economic Snapshot Harvard Business School Note 308-064 "Rising China: An Economic Snapshot" provides readers with an overview of... View Details
Keywords: Martha Lagace
  • 16 Jun 2015
  • First Look

First Look: June 16, 2015

Business Review You Need an Innovation Strategy By: Pisano, Gary P. Abstract—Why is it so hard to build and maintain the capacity to innovate? The reason is not simply a failure to execute but a View Details
Keywords: Sean Silverthorne
  • 07 Oct 2019
  • Sharpening Your Skills

How Companies Can Make Up with (Very) Unhappy Customers

JetBlue today is considered one of the top airlines in the world, and its customer ratings are as high as its airplanes. But not that long ago JetBlue was a prime business school example of a nightmare scenario displacing 130,000... View Details
Keywords: by Sean Silverthorne; Retail; Air Transportation
  • 24 Sep 2014
  • Op-Ed

The Climate Needs Aggressive CEO Leadership

on that potential pricing structure. At the same time, US businesses now wield more and more political power to influence such policy, thanks in part to Supreme Court rulings like Citizens United that enable them to spend unlimited sums... View Details
Keywords: by Michael Toffel & Auden Schendler; Energy; Utilities
  • February 2019 (Revised October 2022)
  • Case

Scandal at Steinhoff

By: Kristin Mugford and Phil Caruso
Keywords: Volatility; Borrowing and Debt; Insolvency and Bankruptcy; Financial Liquidity; Bonds; Corporate Accountability; Failure; International Finance; Restructuring; Business Conglomerates; Crime and Corruption; Retail Industry; South Africa; Austria; Netherlands
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  • 16 Jun 2003
  • Research & Ideas

Researchers Contribute Globalization of Markets Papers

Twenty years has provided time to judge the success or failure of Theodore Levitt's predictions of a global economy populated by standardized products and marketing approaches. For the colloquium, a number of Harvard View Details
Keywords: by Working Knowledge editors
  • 06 Jan 2011
  • What Do You Think?

How Should Management Deal With “Anonymous”?

view," but to ask how, if at all, organizations can or should be defended against the response from Anonymous? Its actions, triggered by the attacks on Wikileaks, hinted at a future of everything from Internet mischief (a la Anonymous) to cyber warfare, with View Details
Keywords: by James L. Heskett
  • 24 Sep 2001
  • Research & Ideas

How To Be an Angel Investor

the big Internet wins of the late 1990s, you may not know a thing about early-stage investing. By the same token, if you had 10 failures in multiple industries, you might not know anything either. But you will if you keep paying... View Details
Keywords: by David Amis & Howard Stevenson
  • October 2019 (Revised January 2020)
  • Supplement

Dulcie Madden (B)—A Difficult Choice

By: Shikhar Ghosh and Shweta Bagai
This is part of a three-case series that follows Dulcie Madden's journey as a founder over five years. Case (A) is about managing growth and cash flow; Case (B) is about the exit decision and conditions on a sale; Case (C) shows Madden dealing with adversity and the... View Details
Keywords: Entrepreneurial Management; Family; Family Conflicts; Founders' Agreements; Growth And Development; Hardware; VC; Scaling; Start-up; Female Ceo; Risk Assessment; Entrepreneurship; Growth Management; Cash Flow; Equity; Success; Failure; Acquisition; Business Model; Information Technology; Valuation; Family and Family Relationships; Information Infrastructure
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  • 12 May 2011
  • Research & Ideas

The Difficult Transition from For-Profit to Nonprofit Boards

this happens is one of the many subjects discussed in the new book Joining a Nonprofit Board: What You Need to Know, by authors Marc J. Epstein of Rice University and F. Warren McFarlan of Harvard Business School. In this excerpt from the... View Details
Keywords: by Sean Silverthorne
  • 08 Dec 2015
  • Research & Ideas

You Won't Make It If You Fake It

The cover of last January's Harvard Business Review featured the subhead, "When it's OK to fake it till you make it." “Faking it” is the antithesis of authentic leadership. Following this advice is the most likely path to View Details
Keywords: by Bill George
  • 04 Mar 2015
  • What Do You Think?

Can a Laissez-Faire Approach Fix Labor Market Inequality?

regarding wages ." Gerald Nanninga concluded that, "The problem with universally mandated rules of business (be it wages, hours, or whatever) is that it limits strategic options At least with the laissez faire approach, there is... View Details
Keywords: by James Heskett; Retail
  • 06 Nov 2000
  • Research & Ideas

The Determinants of Corporate Venture Capital Success

parent's strategic focus." The Xerox Corporation originated as a photography-paper business called the Haloid Company. 3 The Haloid Company's entrance into what would later become its principal business... View Details
Keywords: by Paul Gompers & Josh Lerner
  • 03 Mar 2003
  • Research & Ideas

The Basics of Consumer Marketing in Asia

professor of international business at the Ming Hsin University of Science and Technology in Taiwan, per-capita income varies from $380 to $5,000 annually in different regions. "You have to realize that China is very, very... View Details
Keywords: by Julie Jette
  • 01 Nov 2012
  • Research & Ideas

Book Excerpt: Judgment Calls

bear. Written by Harvard Business School Visiting Professor Thomas H. Davenport and independent consultant Brook Manville, the book shares the tales of organizations that made successful choices through team-led decisions. This excerpt... View Details
Keywords: by Thomas H. Davenport & Brook Manville; Consumer Products

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