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  • All HBS Web  (7,255)
    • People  (50)
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    • Research  (3,491)
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← Page 27 of 7,255 Results →
  • October 2015 (Revised February 2020)
  • Teaching Note

Trouble at Tessei

By: Ethan Bernstein and Ryan Buell
In 2005, Teruo Yabe is asked to revive Tessei, the 669-person JR-East subsidiary responsible for cleaning its Shinkansen ("bullet") trains. Operational mistakes, customer complaints, safety issues, and employee turnover are at or near all-time highs, even as the... View Details
Keywords: Service Management; Employee Engagement; Employee Motivation; Leadership And Managing People; Quality Improvement; Efficiency; Japan; Operational Transparency; Employee Coordination; Transparency; Leadership; Service Delivery; Service Operations; Employees; Quality; Transportation Industry; Japan
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Bernstein, Ethan, and Ryan Buell. "Trouble at Tessei." Harvard Business School Teaching Note 616-031, October 2015. (Revised February 2020.)
  • October 2006 (Revised May 2007)
  • Background Note

Design: More Than a Cool Chair

This introduction to the Design industry includes definitions, and industry statistics, as well as descriptions of geographic clustering, design education, organizational roles of designers, how designers work and get paid, and the growing role of design in management. View Details
Keywords: Design; Service Industry
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Austin, Robert D., Silje Kamille Friis, and Erin E. Sullivan. "Design: More Than a Cool Chair." Harvard Business School Background Note 607-026, October 2006. (Revised May 2007.)
  • 2009
  • Working Paper

Informed and Interconnected: A Manifesto for Smarter Cities

By: Rosabeth Moss Kanter and Stanley S. Litow
The need for a fresh approach to U.S. communities is more urgent than ever because of the biggest global economic crisis since the Great Depression. Through examination of the barriers to solving urban problems (and the ways they reinforce each other), this paper... View Details
Keywords: Transformation; Investment; Urban Scope; Leadership; Safety; Civil Society or Community; Technology Networks; United States
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Kanter, Rosabeth Moss, and Stanley S. Litow. "Informed and Interconnected: A Manifesto for Smarter Cities." Harvard Business School Working Paper, No. 09-141, June 2009.
  • 12 May 2015
  • News

A Flash of Insight

to lose faith in the rationality of the market and closed his fund. Next-step options, such as a CFO or director of corporate development position, filled his head as he left... View Details
Keywords: Robert S. Benchley; 9/11; Hospitals; Health, Social Assistance
  • March 2020
  • Case

Thingtesting: Launching a Brand Discovery and Testing Digital Community

By: Ayelet Israeli and Jill Avery
Thingtesting, a brand discovery and testing digital community devoted to uncovering and exploring direct-to-consumer brands, had just received seed funding and was contemplating a second year of growth. The new year brought many challenges, as founder Jenny Gyllander... View Details
Keywords: Influencer Marketing; Monetization; Female Ceo; Female Entrepreneur; Female Protagonist; Influencers; Influencer; Direct-to-consumer; Marketing; Brands and Branding; Marketing Strategy; Venture Capital; Entrepreneurship; Marketing Communications; Financial Services Industry; Financial Services Industry; Financial Services Industry; London; United Kingdom; United States; Europe; North America
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Israeli, Ayelet, and Jill Avery. "Thingtesting: Launching a Brand Discovery and Testing Digital Community." Harvard Business School Case 520-086, March 2020.
  • July 1998 (Revised August 1998)
  • Case

Optimark: Launching a Virtual Securities Market

Bill Lupien's OptiMark Technologies, Inc., plans to launch a super-computer system in September, 1998 that he believes will release previously withheld liquidity to the securities market. While today's market matches those trades based on price and size, Lupien's... View Details
Keywords: Information Technology; Financial Markets; Product Launch; Financial Services Industry; United States
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Sviokla, John J., and Melissa Dailey. "Optimark: Launching a Virtual Securities Market." Harvard Business School Case 399-005, July 1998. (Revised August 1998.)
  • February 2021
  • Case

China Rapid Finance: The Collapse of China’s P2P Lending Industry

By: William C. Kirby, Bonnie Yining Cao and John P. McHugh
China’s peer-to-peer (P2P) lending industry had over 3,000 platforms at its height in 2015. China Risk Finance (CRF) was one of the country’s P2P success stories. With over 1 million borrowers using CRF’s platform, it raised $60 million in its 2016 IPO on the New York... View Details
Keywords: Financial Services; P2P Lending; Government And Business; Regulation; Finance; Governing Rules, Regulations, and Reforms; Strategy; Financial Services Industry; China
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Kirby, William C., Bonnie Yining Cao, and John P. McHugh. "China Rapid Finance: The Collapse of China’s P2P Lending Industry." Harvard Business School Case 321-124, February 2021.
  • February 2003 (Revised March 2011)
  • Background Note

Between a Rock and a Hard Place: Valuation and Distribution in Private Equity

By: G. Felda Hardymon, Josh Lerner and Ann Leamon
Introduces the issues attendant to valuing privately held portfolios and distributing thinly traded stock. Although they have existed since the beginning of the formal venture capital industry, they have received increasing amounts of attention as the money invested in... View Details
Keywords: Venture Capital; Private Equity; Stocks; Investment Portfolio; Valuation; Financial Services Industry
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Hardymon, G. Felda, Josh Lerner, and Ann Leamon. "Between a Rock and a Hard Place: Valuation and Distribution in Private Equity." Harvard Business School Background Note 803-161, February 2003. (Revised March 2011.)
  • 23 Feb 2011
  • News

A Capitalist in China

last century: energy and infrastructure; agricultural commodities and food products; and natural resources, to name a few.” Kuhns is particularly bullish on China’s hydroelectric power potential. It’s a... View Details
Keywords: Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
  • 22 Nov 2017
  • News

How to Build a Winning Culture on a Losing Team

had a long career in sports management, including an earlier stint running the business side of the Knicks, the WNBA's Liberty and the NHL's Rangers as the president of Madison Square Garden sports. But... View Details
  • 18 Feb 2014
  • News

Stick with Plan A

redefine the concept of banking and financial access in the future." Ezuza is preparing to launch its service after six years of business development, putting partnerships together and building the technology platform. "To some people,... View Details
Keywords: Robert S. Benchley; Waleed Iskandar (MBA 1993); Telecommunications
  • 18 Feb 2020
  • Blog Post

A Vision of Love@HBS in 2020

including having our beloved son, Ren, and both of us joining HBS, and we learned a few things. 1. Love is something that makes you want to do anything for your beloved one. As... View Details
  • 07 Apr 2011
  • Working Paper Summaries

The Consequences of Financial Innovation: A Counterfactual Research Agenda

Keywords: by Josh Lerner & Peter Tufano
  • 15 Aug 2011
  • Research & Ideas

A New Model for Business: The Museum

we understand the role and appreciate that an expert who functions as our decision-making proxy makes for a much better museum-going experience” But Harvard Business School's Ray Weaver says that what... View Details
Keywords: by Carmen Nobel
  • 30 Apr 2020
  • Book

Fighting Climate Change Requires a New Capitalism

Rebecca Henderson spent her young adult years living two lives. At work, she preached the risks of resisting change to MBA students at the Massachusetts Institute of Technology, drawing on lessons she learned while watching factories close as a management consultant.... View Details
Keywords: by Danielle Kost; Energy
  • 14 Aug 2023
  • Blog Post

Crossing the Bridge: A Reflection on the HKS/HBS Joint Degree Program

Business Administration and Political Science. Prior to my return to academia at Harvard, I was a management consultant advising clients in the financial services industry and View Details
  • 20 Sep 2007
  • Research & Ideas

How to be a Customer

more customized service next time. Be Engaging. Differentiate yourself as a customer by engaging the seller in some friendly conversation. You may get an extra shot of whipped... View Details
Keywords: by John Quelch
  • 04 Jul 2016
  • Research & Ideas

Is Your Org Chart Stuck in a Rut? Try a Scientific Experiment

But with few exceptions, organizational structure has failed to keep up with other market-fueled technological innovation. As a result, a lot of companies are stuck in View Details
Keywords: by Carmen Nobel
  • 01 Mar 2005
  • News

A Primer on Patents

LERNER: Congress won’t address needed patent reforms until CEOs get involved in lobbying for change. Professor Josh Lerner, who holds a joint appointment in the School’s Finance and Entrepreneurial Management units, is best known View Details
Keywords: James E. Aisner; Educational Services; Educational Services
  • 01 Dec 2003
  • News

A Legacy of Investment

5d44e16e230f4261c6f0a40446934d91 A new exhibit at Hawes Hall pays tribute to alumni and friends whose generous financial support has made a lasting difference in the character and quality of HBS. The exhibit... View Details
Keywords: Educational Services; Educational Services; Educational Services; Educational Services
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