Publications

2009
Working Paper

Informed and Interconnected: A Manifesto for Smarter Cities

By: Rosabeth Moss Kanter and Stanley S. Litow

The need for a fresh approach to U.S. communities is more urgent than ever because of the biggest global economic crisis since the Great Depression. Through examination of the barriers to solving urban problems (and the ways they reinforce each other), this paper... View Details

Keywords: Transformation; Investment; Urban Scope; Leadership; Safety; Civil Society or Community; Technology Networks; United States

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October 2006 (Revised May 2007)
Background Note

Design: More Than a Cool Chair

This introduction to the Design industry includes definitions, and industry statistics, as well as descriptions of geographic clustering, design education, organizational roles of designers, how designers work and get paid, and the growing role of design in management. View Details

Keywords: Design; Service Industry

July 1998 (Revised August 1998)
Case

Optimark: Launching a Virtual Securities Market

Bill Lupien's OptiMark Technologies, Inc., plans to launch a super-computer system in September, 1998 that he believes will release previously withheld liquidity to the securities market. While today's market matches those trades based on price and size, Lupien's... View Details

Keywords: Information Technology; Financial Markets; Product Launch; Financial Services Industry; United States

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01 Dec 2005
News

A Matter of Opinion

1932 in New York City, where his father ran a small clothing-manufacturing business in the Garment District. After attending progressive city schools, Navasky graduated from Swarthmore College in 1954 with Phi Beta Kappa honors in the... View Details

Keywords: Publishing Industries (except Internet); Information

22 Nov 2017
News

How to Build a Winning Culture on a Losing Team

had a long career in sports management, including an earlier stint running the business side of the Knicks, the WNBA's Liberty and the NHL's Rangers as the president of Madison Square Garden sports. But... View Details

01 Mar 2005
News

A Primer on Patents

LERNER: Congress won’t address needed patent reforms until CEOs get involved in lobbying for change. Professor Josh Lerner, who holds a joint appointment in the School’s Finance and Entrepreneurial Management units, is best known View Details

Keywords: James E. Aisner; Educational Services; Educational Services

October 2015 (Revised February 2020)
Teaching Note

Trouble at Tessei

By: Ethan Bernstein and Ryan Buell

In 2005, Teruo Yabe is asked to revive Tessei, the 669-person JR-East subsidiary responsible for cleaning its Shinkansen ("bullet") trains. Operational mistakes, customer complaints, safety issues, and employee turnover are at or near all-time highs, even as the... View Details

Keywords: Service Management; Employee Engagement; Employee Motivation; Leadership And Managing People; Quality Improvement; Efficiency; Japan; Operational Transparency; Employee Coordination; Transparency; Leadership; Service Delivery; Service Operations; Employees; Quality; Transportation Industry; Japan

30 Apr 2020
Book

Fighting Climate Change Requires a New Capitalism

Rebecca Henderson spent her young adult years living two lives. At work, she preached the risks of resisting change to MBA students at the Massachusetts Institute of Technology, drawing on lessons she learned while watching factories close as a management consultant.... View Details

Keywords: by Danielle Kost; Energy

March 2004
Case

L.L. Bean: A Search for Growth

By: Rajiv Lal, Walter J. Salmon and James Weber

In mid-2003, CEO Chris McCormick felt L.L. Bean was in a good position to begin to grow again. For nearly 90 years, the company sold clothing and gear for outdoor enthusiasts through its catalogs and a single retail store in Freeport, Maine. In the three decades prior... View Details

Keywords: Business History; Restructuring; Growth and Development Strategy; Cost Management; Sales; Performance Improvement; Diversification; Distribution Channels; Resignation and Termination; Web Services Industry; Web Services Industry

01 Jun 2010
News

MBAs on a Mission

NGOs. For Naidoo, borders are meant to be crossed. — JH Virtuous Circle: As director of capital expansion and financial services at Habitat for Humanity, Cindy Song manages a... View Details

Keywords: Sarah Auerbach;Deborah Blagg;Julia Hanna; Corporate Services; Corporate Services; Corporate Services; Corporate Services

30 Mar 2015
News

Creating a sustainable world

real-time, shared bus services for workers whose employees pay monthly subscriptions for the service. “I especially find it rewarding as these emerging companies develop projects that, in the long run, will... View Details

29 Oct 2024
News

A Fearless Fighter Honored

On September 5, 2024, a plaque was unveiled in Banska Bystrica, Slovakia, memorializing a mission led by James Holt Green (MBA 1935) on its 80th anniversary. As recalled in... View Details

Fall 2013
Article

Sustainable Operations Management: An Enduring Stream or a Passing Fancy?

By: David Drake and Stefan Spinler

Paul Kleindorfer was among the first to weigh in on and nurture the stream of Sustainable Operations Management. The thoughts laid out here are based on conversations we had with Paul relating to the drivers underlying sustainability as a management issue: population... View Details

Keywords: Sustainable Operations; Sustainability; Environment; Paul Kleindorfer; Management; Environmental Sustainability

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14 Aug 2023
Blog Post

Crossing the Bridge: A Reflection on the HKS/HBS Joint Degree Program

Business Administration and Political Science. Prior to my return to academia at Harvard, I was a management consultant advising clients in the financial services industry and View Details

December 2015 (Revised February 2016)
Case

Ocado

By: José Alvarez, David E. Bell and Damien McLoughlin

In 2015, U.K.-based Ocado was the world's largest pure player in the online home-delivery grocery business and was gaining a growing share of the highly competitive U.K. grocery market. Ocado had made heavy investments in technology, including a highly automated... View Details

18 Feb 2020
Blog Post

A Vision of Love@HBS in 2020

including having our beloved son, Ren, and both of us joining HBS, and we learned a few things. 1. Love is something that makes you want to do anything for your beloved one. As... View Details

February 2021
Case

China Rapid Finance: The Collapse of China’s P2P Lending Industry

By: William C. Kirby, Bonnie Yining Cao and John P. McHugh

China’s peer-to-peer (P2P) lending industry had over 3,000 platforms at its height in 2015. China Risk Finance (CRF) was one of the country’s P2P success stories. With over 1 million borrowers using CRF’s platform, it raised $60 million in its 2016 IPO on the New York... View Details

Keywords: Financial Services; P2P Lending; Government And Business; Regulation; Finance; Governing Rules, Regulations, and Reforms; Strategy; Financial Services Industry; China