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  • 20 Jan 2015
  • First Look

First Look: January 20

higher charity care and medical education. After observing regulator leniency, beneficent hospitals demonstrate higher upcoding. Our results suggest that lenient enforcement assists beneficent nonprofits to... View Details
Keywords: Sean Silverthorne
  • 10 Jan 2005
  • Research & Ideas

Motivation and the Cross-Sector Alliance

medicines. Furthermore, Chile offers no reimbursements for pharmaceutical expenses, so this tends to add to customers' negative disposition." To respond to this situation, FASA considered a possible collaboration with the Fundación Las Rosas (FLR), a home devoted... View Details
Keywords: by James Austin, Ezequiel Reficco & SEKN research team
  • 15 Oct 2013
  • First Look

First Look: October 15

coordination. Yet some work settings operate with fluid personnel, making stable team structures with ongoing relationships infeasible. We study the adaption of team structures for fluid work settings in a hospital emergency department... View Details
Keywords: Sean Silverthorne
  • 03 Jun 2008
  • First Look

First Look: June 3, 2008

Implementing Patient-Focused Care (A) (Abridged) Harvard Business School Case 608-070 Reading Rehab Hospital has experimented with a popular concept in health care—patient-focused care—intended to increase... View Details
Keywords: Martha Lagace
  • 15 Dec 2015
  • First Look

December 15, 2015

payments—single payments that cover all the care for a patient’s medical condition or treatment over a specified timeframe—are increasingly being deployed to motivate the delivery of better patient outcomes at lower costs. Hoag Orthopedic... View Details
Keywords: Carmen Nobel
  • 18 Sep 2007
  • First Look

First Look: September 18, 2007

Deaconess Medical Center Harvard Business School Case 607-150 Describes the history of clinical computing at Boston's Beth Israel Hospital and the development, since the 1996 merger to form the Beth Israel Deaconess Medical Center, of an... View Details
Keywords: Martha Lagace
  • 17 May 2004
  • Research & Ideas

Why We Don’t Study Corporate Responsibility

Social Initiatives by Business" (Administrative Science Quarterly, 48 (2003): 268-305). Just as an example of a response to these criticisms, it may well be true that companies are not the ideal institutions for redressing societal ills. It may also be true that... View Details
Keywords: by Manda Salls
  • 24 Jul 2007
  • First Look

First Look: July 24, 2007

Hospitals Group, one of Asia's premier health care organizations, had come to rival the best health care organizations on the globe. Apollo offered advanced medical procedures,... View Details
Keywords: Martha Lagace
  • 04 Mar 2014
  • First Look

First Look: March 4

Partners: Dia Kanri (B) This case presents the final decision and outcomes for the (A) case. Purchase this case: http://hbr.org/product/advantage-partners-dia-kanri-b/an/214017-PDF-ENG Harvard Business School Case 814-029 Steward Health View Details
Keywords: Sean Silverthorne
  • 02 Mar 2010
  • First Look

First Look: March 2

MaterialsMINTing Innovation at NewYork-Presbyterian Richard G. Hamermesh and David KironHarvard Business School Case 810-004 Several top surgeons at NewYork-Presbyterian hospital (NYP) are receiving financial and administrative support to... View Details
Keywords: Martha Lagace
  • 17 Mar 2009
  • First Look

First Look: March 17, 2009

develop to support improving value for patients. In addition to restructuring care delivery in the hospitals and throughout northeastern Ohio, The Clinic has investments, facilities, and staff in several... View Details
Keywords: Martha Lagace
  • 06 Jun 2017
  • First Look

First Look at New Research and Ideas: June 6, 2017

is a critical shortage of surgical care required to treat these conditions. This case describes an innovative solution to the shortage of professional skills: an international collaboration between a View Details
Keywords: Sean Silverthorne
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

relatively high return (for the industry) to employees and investors. This “trifecta,” which occurs as a result of outstanding service design and delivery, can be found in only a few very special organizations such as Apollo Hospitals in... View Details
Keywords: by Jim Aisner; Retail
  • 03 Apr 2017
  • What Do You Think?

How About Investing in Human Infrastructure?

revenue-producing capacity of the worker from $60,000 (a rough figure for the hospitality industry) to $110,000 (a similarly rough figure for “health care and social assistance”). A $30,000 investment in... View Details
Keywords: by James Heskett; Construction
  • 27 Jan 2009
  • First Look

First Look: January 27, 2009

Alejandro Ruzzier Abstract It is often argued that competition forces managers to make better choices, thus favoring managerial autonomy in decision making. I formalize and challenge this idea. Suppose that managers care about keeping... View Details
Keywords: Martha Lagace
  • 17 May 2011
  • First Look

First Look: May 17

gain is nearly as large. Download the paper: http://www.hbs.edu/research/pdf/11-114.pdf   Cases & Course MaterialsU.S. Healthcare Reform: Reaction to the Patient Protection and Affordable Care Act of 2010 Arthur A. DaemmrichHarvard... View Details
Keywords: Sean Silverthorne
  • 07 Dec 2009
  • Research & Ideas

Government’s Positive Role in Kick-Starting Entrepreneurship

landscape for more than half a century, are too familiar to cause worry. But the rapid growth of these funds in recent years and their role in a few high-profile transactions have called attention to them and inflamed public anxieties. View Details
Keywords: by Sean Silverthorne; Technology
  • 19 Mar 2006
  • Research & Ideas

Do I Dare Say Something?

investigating the effects of psychological safety on process improvement in a number of hospital intensive care units. One future research goal is to study multiple voice episodes for a given individual, so... View Details
Keywords: by Sarah Jane Gilbert
  • 13 May 2014
  • First Look

First Look: May 13

Harvard Business School Case 714-471 Martini Klinik: Prostate Cancer Care Since its establishment in 2005, Hamburg's Martini Klinik had single mindedly focused on prostate cancer care with a commitment to... View Details
Keywords: Sean Silverthorne
  • 28 Apr 2015
  • First Look

First Look: April 28

and costly scams are common. Yet, even more frequent and pervasive are cases of "ordinary" unethical behavior-unethical actions committed by people who value and care about morality but behave unethically when faced with an... View Details
Keywords: Sean Silverthorne

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