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  • 09 Dec 2014
  • First Look

First Look: December 9

The survey showed, for instance, that 1) the highly educated, ambitious women and men of HBS don't differ much in terms of what they value and hope for in their lives and careers; 2) it simply isn't true that a large proportion of HBS alumnae have "opted out"... View Details
Keywords: Sean Silverthorne
  • 25 Jan 2011
  • First Look

First Look: Jan. 25

Living Kidney Donation Authors:Ruthanne L. Hanto, Alvin E. Roth, M. Utku Ünver, and Francis L. Delmonico Publication:Chap. 8 in Kidney Transplantation: A Guide to the Care of Transplant Recipients, edited by D. McKay and S. Steinberg,... View Details
Keywords: Sean Silverthorne
  • 04 Mar 2014
  • First Look

First Look: March 4

Partners: Dia Kanri (B) This case presents the final decision and outcomes for the (A) case. Purchase this case: http://hbr.org/product/advantage-partners-dia-kanri-b/an/214017-PDF-ENG Harvard Business School Case 814-029 Steward Health View Details
Keywords: Sean Silverthorne
  • 18 Mar 2014
  • First Look

First Look: March 18

drawn from decided cases that explore the following: a classic test of loyalty when one partner elects to take advantage of an opportunity the partnership may also be able to pursue (Meinhard v. Salmon); the care and procedure directors... View Details
Keywords: Sean Silverthorne
  • 06 Jun 2017
  • First Look

First Look at New Research and Ideas: June 6, 2017

is a critical shortage of surgical care required to treat these conditions. This case describes an innovative solution to the shortage of professional skills: an international collaboration between a View Details
Keywords: Sean Silverthorne
  • 11 Oct 2004
  • Research & Ideas

Four Ways to Create Lasting Change

played a key role in driving performance improvement. Q: How will you take this work further? What are your next steps? A: The ideas here have been an interest of ours for some time. For instance, one of us (Michael) has written a case study about a patient safety... View Details
Keywords: by Martha Lagace
  • 24 Jul 2007
  • First Look

First Look: July 24, 2007

Hospitals Group, one of Asia's premier health care organizations, had come to rival the best health care organizations on the globe. Apollo offered advanced medical procedures,... View Details
Keywords: Martha Lagace
  • 02 Dec 2019
  • What Do You Think?

How Does a Company like Boeing Respond to Intense Competitive Pressure?

operating or engineering jobs (“who don’t understand the big picture,” according to those at headquarters); between officers and enlisted personnel in the military; between doctors and hospital administrators; and between faculty and... View Details
Keywords: by James Heskett; Air Transportation
  • 20 Jan 2015
  • First Look

First Look: January 20

higher charity care and medical education. After observing regulator leniency, beneficent hospitals demonstrate higher upcoding. Our results suggest that lenient enforcement assists beneficent nonprofits to... View Details
Keywords: Sean Silverthorne
  • 10 Jan 2005
  • Research & Ideas

Motivation and the Cross-Sector Alliance

medicines. Furthermore, Chile offers no reimbursements for pharmaceutical expenses, so this tends to add to customers' negative disposition." To respond to this situation, FASA considered a possible collaboration with the Fundación Las Rosas (FLR), a home devoted... View Details
Keywords: by James Austin, Ezequiel Reficco & SEKN research team
  • 03 Jun 2008
  • First Look

First Look: June 3, 2008

Implementing Patient-Focused Care (A) (Abridged) Harvard Business School Case 608-070 Reading Rehab Hospital has experimented with a popular concept in health care—patient-focused care—intended to increase... View Details
Keywords: Martha Lagace
  • 07 Dec 2009
  • Research & Ideas

Government’s Positive Role in Kick-Starting Entrepreneurship

landscape for more than half a century, are too familiar to cause worry. But the rapid growth of these funds in recent years and their role in a few high-profile transactions have called attention to them and inflamed public anxieties. View Details
Keywords: by Sean Silverthorne; Technology
  • 18 Sep 2007
  • First Look

First Look: September 18, 2007

Deaconess Medical Center Harvard Business School Case 607-150 Describes the history of clinical computing at Boston's Beth Israel Hospital and the development, since the 1996 merger to form the Beth Israel Deaconess Medical Center, of an... View Details
Keywords: Martha Lagace
  • 08 Feb 2011
  • First Look

First Look: Feb. 8

unexplored dimension. Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units Authors:I. M. Nembhard and A. L. Tucker. Publication:Organization... View Details
Keywords: Sean Silverthorne
  • 19 Mar 2006
  • Research & Ideas

Do I Dare Say Something?

investigating the effects of psychological safety on process improvement in a number of hospital intensive care units. One future research goal is to study multiple voice episodes for a given individual, so... View Details
Keywords: by Sarah Jane Gilbert
  • 05 Jul 2011
  • First Look

First Look: July 5

taking considerable initiative to deliver the highest quality personalized service in the hospitality industry. The case also highlights Aman's strategy and operations which differ in many ways from industry standards. Purchase this... View Details
Keywords: Sean Silverthorne
  • 17 May 2004
  • Research & Ideas

Why We Don’t Study Corporate Responsibility

Social Initiatives by Business" (Administrative Science Quarterly, 48 (2003): 268-305). Just as an example of a response to these criticisms, it may well be true that companies are not the ideal institutions for redressing societal ills. It may also be true that... View Details
Keywords: by Manda Salls
  • 28 Apr 2015
  • First Look

First Look: April 28

and costly scams are common. Yet, even more frequent and pervasive are cases of "ordinary" unethical behavior-unethical actions committed by people who value and care about morality but behave unethically when faced with an... View Details
Keywords: Sean Silverthorne
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

relatively high return (for the industry) to employees and investors. This “trifecta,” which occurs as a result of outstanding service design and delivery, can be found in only a few very special organizations such as Apollo Hospitals in... View Details
Keywords: by Jim Aisner; Retail
  • 17 Mar 2009
  • First Look

First Look: March 17, 2009

develop to support improving value for patients. In addition to restructuring care delivery in the hospitals and throughout northeastern Ohio, The Clinic has investments, facilities, and staff in several... View Details
Keywords: Martha Lagace
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