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  • Research Summary

Building Capabilities in Professional Service Firms

One of the most distinctive aspects of professional service firms is that the vast majority of the people who work in them are directly involved in serving clients.  Long-term success in a professional service firm requires obtaining and developing the right... View Details

  • 2024
  • Working Paper

Warnings and Endorsements: Improving Human-AI Collaboration Under Covariate Shift

By: Matthew DosSantos DiSorbo and Kris Ferreira
Problem definition: While artificial intelligence (AI) algorithms may perform well on data that are representative of the training set (inliers), they may err when extrapolating on non-representative data (outliers). These outliers often originate from covariate shift,... View Details
Keywords: AI and Machine Learning; Decision Choices and Conditions
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  • February 2020
  • Supplement

Managing Blackout at Aluminum Bahrain B.S.C. (Alba) (B)

By: Joseph B. Fuller, Gamze Yücaoğlu and Youssef Abdel Aal
The case opens in 2017 as Tim Murray, CEO of Aluminum Bahrain (Alba), the largest single-site aluminum smelter in the world outside China and a major contributor to the Bahraini economy, was contemplating the recovery options as the company was facing the most severe... View Details
Keywords: Aluminum Industry; General Management; Cultural Change; Change Management; Crisis Management; Decision Making; Organizational Culture; Safety; Leadership; Emerging Markets; Bahrain; Middle East
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  • February 2020 (Revised March 2020)
  • Case

Managing Blackout at Aluminum Bahrain B.S.C. (Alba) (A)

By: Joseph B. Fuller, Gamze Yücaoğlu and Youssef Abdel Aal
The case opens in 2017 as Tim Murray, CEO of Aluminum Bahrain (Alba), the largest single-site aluminum smelter in the world outside China and a major contributor to the Bahraini economy, was contemplating the recovery options as the company was facing the most severe... View Details
Keywords: Aluminum; General Management; Cultural Change; Change Management; Crisis Management; Decision Making; Organizational Culture; Safety; Leadership; Emerging Markets; Bahrain; Middle East
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  • October 2013
  • Article

Corporate Venturing

By: Josh Lerner
For decades, large companies have been wary of corporate venturing. But as R&D organizations face pressure to rein in costs and produce results, companies are investing in promising start-ups to gain knowledge and agility. The logic of corporate venturing is... View Details
Keywords: Venture Capital; Knowledge Acquisition; Corporate Strategy; Research and Development; Business Startups; Innovation and Invention
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  • November 2008 (Revised February 2009)
  • Case

Omron: Sensing Society

By: Rosabeth M. Kanter and Ethan S Bernstein
"Leading profitable growth is only part of the goal. We cannot live without breathing, but we do not live in order to take a breath,” said Omron's President and CEO, Hisao Sakuta, in 2008. Omron, a $7B global supplier of sensors, control system components, advanced... View Details
Keywords: Change Management; Transformation; Competitive Advantage; Leadership; Goals and Objectives; Globalized Firms and Management; Innovation and Invention; Values and Beliefs; Mission and Purpose; Electronics Industry
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  • February 2008 (Revised May 2009)
  • Supplement

Avaya (D): Early Results of the Demand Generation Initiative

Avaya's top management wants to improve demand generation. This requires an improvement in the relationship between Sales and Marketing. This case series (Avaya (A)-(D)) walks the student through each phase of this process. The (A) case begins with background on the... View Details
Keywords: Marketing; Cooperation; Sales
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  • February 2008 (Revised December 2011)
  • Case

Weber Shandwick: The Client Relationship Leader Program

By: Robert G. Eccles and Kerry Herman
In 2002 Weber Shandwick, a leading global public relations agency, instituted a Client Relationship Leader (CRL) Program for its top 32 global accounts. The purpose of the program is to ensure that all of the firm's resources across geographies, practice areas, and... View Details
Keywords: Blogs; Competency and Skills; Customer Relationship Management; Organizational Change and Adaptation; Organizational Design; Social and Collaborative Networks; Competitive Advantage; Public Relations Industry
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  • May 2004
  • Article

The Risky Business of Hiring Stars

By: Boris Groysberg, Ashish Nanda and Nitin Nohria
With the battle for the best and brightest people heating up again, you're most likely out there looking for first-rate talent in the ranks of your competitors. Chances are, you're sold on the idea of recruiting from outside your organization, since developing people... View Details
Keywords: Staffing; Employee Retention; Selection and Staffing; Employees; Retention; Competitive Advantage; Human Resources; Performance
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    Innovation and Its Discontents: How Our Broken Patent System is Endangering Innovation and Progress, and What to Do About It

    The United States patent system has become sand rather than lubricant in the wheels of American progress. Such is the premise behind this provocative and timely book by two of the nation's leading experts on patents and economic... View Details

    • 23 May 2012
    • Research & Ideas

    Five Ways to Make Your Company More Innovative

    slogan from Apple. And thinking differently leads them to act differently. From our research, consistent patterns emerged that led us to identify five primary discovery skills that underlie innovation: associating, observing, quetioning,... View Details
    Keywords: by Garry Emmons, Julia Hanna & Roger Thompson
    • 16 Aug 2004
    • Research & Ideas

    Luxury Isn’t What It Used to Be

    that mediation is not an excellent one, the entire brand suffers from it." "It's about leading a customer through an experience that feels new and comfortable at the same time," says Steuben's Haupt. "In the end,... View Details
    Keywords: by Julia Hanna; Consumer Products
    • 02 Aug 2021
    • Research & Ideas

    What If Closing the Wage Gap Means Everyone Earns Less?

    Anecdotally, employees also started sharing salaries through Google spreadsheets, according to Cullen’s research. How transparency leads to lower pay Cullen and Pakzad-Hurson studied how the labor market adjusts depending on pay... View Details
    Keywords: by Avery Forman
    • Web

    Selected Digital Historical Resources – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

    length in a process meant to provide an emotional release. The resulting records, hundreds and hundreds of pages in which employees disclose personal details of their day to day lives, offer an astonishingly intimate portrait of the American industrial worker in the... View Details
    • 27 Oct 2002
    • Research & Ideas

    Want a Happy Customer? Coordinate Sales and Marketing

    rewarding and promoting people who can team, and actively work across the marketing/sales boundary leads to a cadre of more balanced managers. These same companies also often explicitly punish salespeople and marketing executives who... View Details
    Keywords: by Benson Shapiro
    • 25 Jan 2023
    • News

    The Road to the C-Suite, with Citi CFO Mark Mason

    In January, Mark Mason (MBA 1995) was named to the 2022 Forbes CEO Next list, an annual list of 50 executives who are likely to lead some of America’s largest companies. Mason sat down for an interview with Diane Brady for an installment... View Details
    Keywords: Management of Companies and Enterprises; Management
    • 28 May 2020
    • Research & Ideas

    Coronavirus Could Create a 'Bankruptcy Pandemic'

    to be processed more slowly, leading to longer stays in the bankruptcy “hospital.” Not only would professional fees go up (especially burdensome for smaller businesses), but process delays would force companies to wait longer to obtain... View Details
    Keywords: by Dina Gerdeman; Financial Services; Banking
    • 10 Aug 2015
    • Research & Ideas

    New Medical Devices Get To Patients Too Slowly

    devices, on the other hand, Stern found the opposite trend—and dramatically so. The first device in any given category—say, a coronary stent—took on average 34 percent longer to be approved than the next device in that category, leading... View Details
    Keywords: by Michael Blanding; Health; Technology
    • 11 Nov 2022
    • Blog Post

    Meet the HBS Armed Forces Alumni Association

    celebrations. Who leads the club? Orry McDonald, Co-President (Admissions) The AFAA was instrumental in helping me learn more about HBS and in helping me think about my application, so it was an easy decision to volunteer for club... View Details
    • 25 Jan 2024
    • Blog Post

    Climate Stories Episode #15: Hilton Augustine III on Financing Climate Ventures

    graduation, Hilton’s experiences combined to lead him to Energy Impact Partners, where he perfected his skills as a venture investor. “I focused on early-stage startups that aim to displace or sequester a significant portion of global... View Details