Computer Services Industries - Publications - Faculty & Research

10 Nov 2015
First Look

November 10, 2015

Business School Case 715-433 Uber and the Taxi Industry (A) No abstract available. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/715433-PDF-ENG Harvard Business School Case 715-434 UberX & Lyft (B) No abstract... View Details

Keywords: Sean Silverthorne

17 Mar 2009
First Look

First Look: March 17, 2009

care services are internationally renowned for quality. In 2008, The Clinic is restructuring the organization into teams defined around patient needs, rather than traditional medical specialties. "Patients First!" takes shape as... View Details

Keywords: Martha Lagace

31 Mar 2023
Blog Post

How to Come Out at Work

community, an ally will be there to support you as you begin the coming out process at work.” Wood echoed this point about seeking allies who will support you inside and outside of the organization. “When working in client service View Details

2020
Book

Work, Mate, Marry, Love: How Machines Shape Our Human Destiny

By: Debora L. Spar

Covering a time frame that ranges from 8000 BC to the present, and drawing upon both Marxist and feminist theories, the book argues that nearly all the decisions we make in our most intimate lives—whom to marry, how to have children, how to have sex, how to think about... View Details

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2011
Working Paper

The Impact of Forward-Looking Metrics on Employee Decision Making

By: Pablo Casas-Arce, F. Asis Martinez-Jerez and V.G. Narayanan

This paper analyzes the effects of providing forward-looking metrics on employee decision making. We use data from a southern European bank that, in April 2002, started providing its branch managers with customer lifetime value (CLV) information about mortgage... View Details

Keywords: Customer Value and Value Chain; Decision Choices and Conditions; Mortgages; Employees; Information; Knowledge Use and Leverage; Service Delivery; Banking Industry; Europe

Citation

03 May 2011
First Look

First Look: May 3

computational algorithmic problem. Participants were divided into two groups with identical skills distributions and exposed to the same competitive institutional setting. The "sorted" group was composed of individuals who... View Details

Keywords: Sean Silverthorne

01 Dec 2005
News

Winning Legally

a common language? Top management needs to place a higher value on legal literacy. Training and incentives are important. Potential problem areas can vary depending on industry and functional role, but they are easily recognizable if... View Details

Keywords: Deborah Blagg

01 Jan 2006
News

Sir Ronald M. Cohen, MBA 1969

Asia, and Israel, it has an international presence and a record of big hits that began in the 1980s with companies such as AOL and Apple and continues to this day with investments in industries as diverse as high tech and health care,... View Details

19 Nov 2021
Blog Post

Alumni Spotlight: Career Advice from Alums Working in Climate

finance into catalyzing and scaling sustainable solutions. Moreover, the nature of environmental challenges requires problem solving that is no longer strictly in a public or private domain, which makes public service and nonprofits a... View Details

01 Oct 2021
Blog Post

Alumni Spotlight: Career Advice from Alums Working in Climate

into catalyzing and scaling sustainable solutions. Moreover, the nature of environmental challenges requires problem solving that is no longer strictly in a public or private domain, which makes public service and nonprofits a really... View Details

06 Nov 2012
First Look

First Look: November 6

http://www.francescagino.com/uploads/4/7/4/7/4747506/gino_krupka_weber_management_science_2013.pdf Engaging Supply Chains in Climate Change Authors: Chonnikarn Fern Jira and Michael W. Toffel Publication: Manufacturing & Service... View Details

Keywords: Sean Silverthorne

22 Feb 2010
Research & Ideas

Manager Visibility No Guarantee of Fixing Problems

spirit of being truly curious about the problems they observed and how they could help people do their job better," Tucker says. The same findings can be applied to any industry or organization. "What we're finding is more... View Details

Keywords: by Julia Hanna; Health

04 Nov 2016
News

The Competitiveness of Lost Causes

sales forces, and phone-based payment services using power from car batteries, because often they have no electricity,” says Duch, who once described his job in a Class Notes update as “making competitive businesses out of ‘lost causes.’”... View Details

Keywords: Deborah Blagg

31 May 2011
First Look

First Look: May 31

School Case 811-029 Bling Nation, a Palo Alto, California startup, was founded in 2007 as a mobile payment service provider that bypassed industry participants such as Visa and MasterCard. Bling Nation... View Details

Keywords: Sean Silverthorne

03 May 2004
Research & Ideas

Business History around the World

although research on this topic has often focused on high technology manufacturing companies, I have written extensively on the service sector, on business groups and alliances rather than hierarchical corporations, and on the different... View Details

Keywords: by Cynthia Churchwell

17 Apr 2012
First Look

First Look: April 17

Janisse Publication:Best Paper Proceedings of the Academy of Management (2012). Abstract We examine the internal supply chains at two service organizations to discover the source of disruptions that erode employees' efficiency. Through... View Details

Keywords: Carmen Nobel

11 Jul 2017
First Look

First Look at New Ideas and Research, July 11

their worth from their multisided platforms (MSPs), which facilitate interactions or transactions between parties. Many MSPs are more valuable than companies in the same industries that provide only products or services: For instance,... View Details

Keywords: Sean Silverthorne

1979
Chapter

Capital Requirements in the Regulation of Financial Intermediaries: A Discussion

By: Robert C. Merton

Keywords: Capital; Financial Markets; Financial Institutions; Governing Rules, Regulations, and Reforms; Policy; Business and Government Relations; Financial Services Industry

Citation

2002
Case

ETrade Securities, Inc.

By: R. Lal

Keywords: Stocks; Financial Markets; Financial Services Industry

Citation

October 1998 (Revised November 1999)
Case

Farallon Capital Management: Risk Arbitrage (A)

By: Andre F. Perold and Robert Howard

Farallon Capital Management, an investment firm that specializes in risk arbitrage, has taken significant long and short positions in MCI Communications and British Telecommunications, respectively, in the belief that the proposed merger of these firms will be... View Details

Keywords: Mergers and Acquisitions; Capital; Capital Markets; Investment; Management; Risk Management; Strategy; Financial Services Industry

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