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  • All HBS Web  (7,453)
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  • All HBS Web  (7,453)
    • People  (21)
    • News  (1,159)
    • Research  (5,438)
    • Events  (7)
    • Multimedia  (5)
  • Faculty Publications  (4,482)
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  • 05 Aug 2008
  • First Look

First Look: August 5, 2008

analyses of data covering 69 two-digit SIC industries at two points in time, 1991 and 1999. Across industries, we find that the likelihood of internalization of advertising services decreases as the size of... View Details
Keywords: Martha Lagace
  • June 2022
  • Case

Worten Portugal: Becoming a Digital Marketplace

By: Antonio Moreno, Pedro Amorim and Tonia Labruyere
With Amazon's entry into Portugal, Miguel Mota Freitas, CEO of Portuguese electronics chain Worten, is reflecting on their strategy of building a competitive marketplace. View Details
Keywords: Digital Transformation; Digital Strategy; Digital Platforms; Brands and Branding; E-commerce; Logistics; Service Delivery; Supply Chain; Competitive Strategy; Diversification; Consumer Products Industry; Consumer Products Industry; Consumer Products Industry; Portugal; Spain
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Moreno, Antonio, Pedro Amorim, and Tonia Labruyere. "Worten Portugal: Becoming a Digital Marketplace." Harvard Business School Case 622-062, June 2022.
  • 01 Jun 2020
  • News

Prognosis

delivery systems take advantage of new approaches for interacting with patients. Historically, telemedicine has been seen by many health care systems as a source of competition; my hope is that more systems will start to think about telemedicine as a View Details
Keywords: Jen McFarland Flint; COVID-19; Hospitals; Health, Social Assistance
  • 01 Apr 1997
  • News

HBS Conferences Explore Range of Issues

Wilkins (MBA '70), and Terry L. Jones (MBA '74) and awards for civic and community service to Benaree Pratt Wiley (MBA '72) and Kenneth A. Powell (MBA '74). (Powell was also recently elected president of the HBS African-American Alumni... View Details
  • 01 Apr 2000
  • News

Real World Issues Aired at Student Led Conferences

Always impressive, the annual conferences organized by HBS student clubs bring together industry leaders, alumni, and students for meetings marked by informative discussions of key business issues. Earlier this year, gatherings sponsored... View Details
Keywords: Mary Ellen Gardner
  • 29 Jan 2013
  • First Look

First Look: Jan. 29

utilize diverse levels of analysis. Paper: http://www.oxfordbibliographies.com/obo/page/management Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services Authors:Clark, Jonathan R., Robert S.... View Details
Keywords: Sean Silverthorne
  • February 1998 (Revised October 2001)
  • Case

efficient market services: August 1993 (B-2), Comdisco Ventures

By: Paul A. Gompers and Jeffrey A. Farrell
Supplements the (A) case. View Details
Keywords: Service Industry
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Gompers, Paul A., and Jeffrey A. Farrell. "efficient market services: August 1993 (B-2), Comdisco Ventures." Harvard Business School Case 298-011, February 1998. (Revised October 2001.)
  • January 1985
  • Case

Business Research Corp. (A)

By: William A. Sahlman
Contains a description of a decision confronting an entrepreneur: which of two investment proposals should he accept to fund the creation and marketing of a database that comprises the full text of research reports produced by Wall Street investment banking firms? The... View Details
Keywords: Strategy; Cost vs Benefits; Valuation; Investment Banking; Negotiation Participants; Negotiation Deal; Financing and Loans; Financial Strategy; Corporate Finance; Service Industry
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Sahlman, William A. "Business Research Corp. (A)." Harvard Business School Case 285-089, January 1985.
  • July 1998 (Revised May 2004)
  • Case

Custom Research Inc. (B)

By: William J. Bruns Jr. and Susan Harmeling
Supplements the (A) case. View Details
Keywords: Service Industry
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Bruns, William J., Jr., and Susan Harmeling. "Custom Research Inc. (B)." Harvard Business School Case 199-002, July 1998. (Revised May 2004.)
  • March 2017
  • Teaching Note

Hello Alfred: Come Home Happy

By: Joseph B. Fuller and Carin-Isabel Knoop
Teaching Note for HBS No. 316-154. View Details
Keywords: On-demand Economy; Sharing Economy; Technology Startup; Technology; Growth Strategy; Business Startups; Business Growth and Maturation; Entrepreneurship; Mobile and Wireless Technology; Strategic Planning; Service Industry; United States; Boston; Cambridge; New York (city, NY); California
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Fuller, Joseph B., and Carin-Isabel Knoop. "Hello Alfred: Come Home Happy." Harvard Business School Teaching Note 317-099, March 2017.
  • March 2016
  • Case

Residency Select or J3Personica?

By: William Kerr and Kathryn S. Roloff
Residency Select, LLC provides psychometric assessments for matching medical students to residency programs. After a series of successful pilots, founder Alan Friedman is considering whether to continue developing his offerings in this area, or whether to expand into... View Details
Keywords: Marketplace Matching; Expansion; Higher Education; Entrepreneurship; Health Care and Treatment; Growth and Development Strategy; Service Industry
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Kerr, William, and Kathryn S. Roloff. "Residency Select or J3Personica?" Harvard Business School Case 816-088, March 2016.
  • October 2015
  • Case

DPDHL Group: Employee Safety and Wellbeing

By: John A. Quelch and Carin-Isabel Knoop
Management at Deutsche Post DHL Group is designing a three-country test of investment in a new health and wellbeing strategy. View Details
Keywords: Health; Wellbeing; Wellness; Safety; Risk; Employees; Human Resources; Risk Management; Service Industry; China; Mexico; Middle East
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Quelch, John A., and Carin-Isabel Knoop. "DPDHL Group: Employee Safety and Wellbeing." Harvard Business School Case 516-049, October 2015.
  • June 2014
  • Supplement

ISS/AS The Buyout—spreadsheet supplement

By: Lucy White
Keywords: LBO; Private Equity; Contracts; Global Business; International Business; Finance; Ethics; Law; Service Industry; European Union
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White, Lucy. "ISS/AS The Buyout—spreadsheet supplement ." Harvard Business School Spreadsheet Supplement 214-715, June 2014.
  • July 2014
  • Article

Diasporas and Outsourcing: Evidence from oDesk and India

By: Ejaz Ghani, William R. Kerr and Christopher Stanton
This study examines the role of the Indian diaspora in the outsourcing of work to India. Our data are taken from oDesk, the world's largest online platform for outsourced contracts, where India is the largest country in terms of contract volume. We use an ethnic name... View Details
Keywords: Diaspora; Outsourcing; oDesk; Networks; Job Cuts and Outsourcing; Diasporas; Internet and the Web; Ethnicity; Service Industry; South Asia; India
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Ghani, Ejaz, William R. Kerr, and Christopher Stanton. "Diasporas and Outsourcing: Evidence from oDesk and India." Management Science 60, no. 7 (July 2014): 1677–1697.
  • August 2011
  • Teaching Note

Before the Fall: Lehman Brothers 2008 (TN)

By: Clayton Rose and Sally Canter Ganzfried
Teaching Note for 309-093. View Details
Keywords: Resignation and Termination; Problems and Challenges; Management; Change; Performance; Rank and Position; Business and Stakeholder Relations; Investment Funds; Capital Structure; Service Industry
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Rose, Clayton, and Sally Canter Ganzfried. "Before the Fall: Lehman Brothers 2008 (TN)." Harvard Business School Teaching Note 312-044, August 2011.
  • July 2011
  • Teaching Note

Miles Everson at PricewaterhouseCoopers (TN)

By: Robert G. Eccles and Penelope Rossano
Teaching Note for 410062. View Details
Keywords: Partners and Partnerships; Employees; Financial Institutions; Opportunities; Networks; Managerial Roles; Experience and Expertise; Attitudes; Leadership; Service Industry; United States
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Eccles, Robert G., and Penelope Rossano. "Miles Everson at PricewaterhouseCoopers (TN)." Harvard Business School Teaching Note 412-022, July 2011.
  • April 2011
  • Teaching Note

Emergia: Driving Profitability on Help Desk Contracts (TN)

By: Francisco de Asis Martinez-Jerez
Teaching Note for#111-048. View Details
Keywords: Customer Focus and Relationships; Contracts; Service Industry
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Martinez-Jerez, Francisco de Asis. "Emergia: Driving Profitability on Help Desk Contracts (TN)." Harvard Business School Teaching Note 111-108, April 2011.
  • January 2011
  • Case

Exit Strategy (A)

By: Clayton S. Rose and Justine Kelly Lelchuk
Jeff Brown wondered whether now was the right time to call his boss, and friend, Bernard Tubiana. Brown was a rising star at Deloitte Consulting and three weeks into an important project for Aflac. He was about to receive an offer from Aflac's major competitor,... View Details
Keywords: Decisions; Ethics; Employees; Resignation and Termination; Service Industry
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Rose, Clayton S., and Justine Kelly Lelchuk. "Exit Strategy (A)." Harvard Business School Case 311-075, January 2011.
  • September 2009 (Revised March 2015)
  • Case

eBay Partner Network (A)

By: Benjamin Edelman and Ian Larkin
eBay considers adjustments to the structure and rules of its affiliate marketing program, eBay Partner Network (ePN). In particular, eBay reevaluates affiliate compensation structure, the role of bonuses for especially productive affiliates, and the overall rationale... View Details
Keywords: Compensation and Benefits; Marketing Strategy; Partners and Partnerships; Motivation and Incentives; Online Technology; Service Industry
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Edelman, Benjamin, and Ian Larkin. "eBay Partner Network (A)." Harvard Business School Case 910-008, September 2009. (Revised March 2015.) (request a courtesy copy.)
  • May 2008
  • Teaching Note

Pitney Bowes Inc. (TN)

By: Clayton M. Christensen and Ho Howard Yu
Teaching Note for [607034]. View Details
Keywords: Service Industry
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Christensen, Clayton M., and Ho Howard Yu. "Pitney Bowes Inc. (TN)." Harvard Business School Teaching Note 608-167, May 2008.
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