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  • Web

Editor - HBS Working Knowledge

Email the Editor *Name: *Email: (Return address) Comments: Contact HBS Working Knowledge Baker Library | Bloomberg Center Harvard Business School Soldiers Field Road Boston, MA 02163 Customer Service Editor Newsletter Sign-Up Reprint... View Details
  • 01 Feb 1997
  • News

New Releases

in the world of digital communications will lie not in knowing how to engineer big technological breakthroughs but in how to develop products and services by creatively combining new and existing technologies with innovative managerial... View Details
  • 01 Dec 2003
  • News

An Authentic Leader

inspires the innovative products and superior services that create lasting shareholder value. Did we expect too much from CEOs over the past decade? During that period, we saw the rise of the imperial CEO. They were treated like rock... View Details
Keywords: Roger Thompson; Educational Services; Educational Services
  • 13 Dec 2011
  • Working Paper Summaries

Charitable Giving When Altruism and Similarity Are Linked

Keywords: Service

    Marvin Bower

    Bower is considered the father of modern management consulting. He led McKinsey’s worldwide expansion and created many of its consulting tools and applications, increasing the company’s billings tenfold in the process. He pioneered the practice of hiring business... View Details
    Keywords: Services

      Lester M. Alberthal, Jr.

      Under Alberthal's leadership, EDS regained its prominence as the leader in information technology services. He is credited with tripling revenues and lessening the firm’s dependence on General Motors as a major client. In 1996, Alberthal successfully orchestrated EDS's... View Details
      Keywords: Services

        Barbara G. Proctor

        Proctor launched the first adverting agency owned and managed by an African-American woman in 1970. She gained a strong reputation for integrity by refusing to accept assignments for objectionable products and advertising that demeaned women or African-Americans. Over... View Details
        Keywords: Services

          William Bernbach

          Bernbach catapulted the Doyle Dane Bernbach advertising agency into national prominence with innovative and creative campaigns. Doyle Dane Bernbach broke into the front ranks of advertising agencies with successful national campaigns for Volkswagen and Avis Rent A Car... View Details
          Keywords: Services

            James O. McKinsey

            McKinsey founded the largest management consulting firm in the world. His greatest contribution was focusing attention on budgeting as a major instrument of management. He asserted the need for continued education for future executives and foresaw the era of the... View Details
            Keywords: Services
            • September 2006 (Revised December 2006)
            • Case

            Arizona Department of Public Health: The Challenges of Preparing for a Public Health Emergency

            By: Lynda M. Applegate, Ajay Vinze, T. S. Raghu and Minu Ipe
            In the post-9/11 era information technology enablement for emergency preparedness and response have taken on increased significance. Public health organizations like ADHS play a critical role in any statewide preparation for large scale emergencies. With issues like... View Details
            Keywords: Problems and Challenges; Information Technology; Health Care and Treatment; Business Processes; Service Delivery; National Security; Health Industry; Public Administration Industry; Arizona
            Related
            • September 2005 (Revised January 2006)
            • Case

            Yum! Brands, Inc: A Corporate Do-Over

            By: Frances X. Frei, Amy C. Edmondson, James Weber and Eliot Sherman
            Describes the successful turnaround of the restaurant company Yum! Brands after its spin off from PepsiCo and covers how the company's leadership planned and executed on virtually every dimension of the employee experience. The main dilemma centers on what the company... View Details
            Keywords: Product; Brands and Branding; Service Operations; Expansion; Trade; Leadership Development; Business or Company Management; Food and Beverage Industry; Retail Industry
            Related
            • 04 Sep 2001
            • Research & Ideas

            Five Questions for Max Bazerman

            continue to make decisions that miss opportunities to make all parties better off. We will end up with inefficient methods of creating a cleaner environment. We will continue to miss opportunities to provide more services for the poor at... View Details
            Keywords: Re: Max H. Bazerman
            • Web

            Staff Directory | Baker Library

            Specialist Baker Research & Data Services Areas of Expertise: data licensing and vendor relationships, data sourcing and access. Jen Beauregard Information Research Specialist Baker Research & Data Services... View Details
            • 13 May 2020
            • Blog Post

            Crisis Leadership with Nikhil Patel: The Critical Importance of Trust

            immediately ahead. “I had to figure out how to set up isolation and quarantine sites for two to three thousand homeless people, sheltered and unsheltered,” he says. “I made epidemiological models to estimate the number of rooms we needed, then helped ensure the... View Details
            Keywords: Nonprofit / Government; Social Enterprise
            • Profile

            Shabrina Jiva

            management in the U.S., in a service industry, such as travel or hospitality. What matters to me longer term is finding that balance among exciting work, a fulfilling personal life, and community service... View Details
            • 01 Oct 2000
            • News

            Linda B. Kanner: All in the Family

            true of her techno-savvy son Adam (MBA '98). "He's had a million ideas forever," Kanner laughs. "I was always Adam's sounding board." One of those ideas was for an e-commerce Web site that would offer discounted goods and services to... View Details
            Keywords: Julia Hanna
            • 01 Aug 2001
            • News

            J. Ronald Fox (MBA '59)

            In June, the School conferred its highest honors, the Distinguished Service Award and the Alumni Achievement Award, on four professors emeriti and five alumni, respectively. This is a profile of a Distinguished View Details
            Keywords: Alumni Achievement Award; J. Sterling Livingston; George P. Baker; Government
            • 25 Mar 2001
            • Research & Ideas

            Who Wants to Be an Entrepreneur? [Part II]

            reliable, branded beauty services in office parks and hotels, but she focused first on the high-visibility airport market, where customers in transit needed the services she could provide—and might relish... View Details
            Keywords: by John S. Rosenberg
            • 05 Mar 2024
            • Blog Post

            IFC India: Our Godrej Site Visit

            protect and give service to mangrove forests, because the forest was protecting and giving service back to humanity. This ethos of reciprocal service of mangroves forests to... View Details
            • 01 Jan 2003
            • News

            Lillian Lincoln Lambert, MBA 1969

            and great-grandmothers in the African-American community have always taught young people to help others in need. That's the sort of wisdom that anyone would do well to follow." Lillian Lincoln Lambert, the first African-American woman to graduate from HBS, grew her... View Details