Publications

Keywords: Corporate Governance; Governance Controls; Governing Rules, Regulations, and Reforms; Governing and Advisory Boards; Executive Compensation; Lawsuits and Litigation; Crisis Management; Mission and Purpose; Organizational Design; Business and Community Relations; Business and Government Relations; Crime and Corruption; Business Organization; Business Model; Ethics; Corporate Accountability; Governance Compliance; Policy; Compensation and Benefits; Resignation and Termination; Laws and Statutes; Legal Liability; Business or Company Management; Risk Management; Business Processes; Organizational Culture; Organizational Structure; Failure; Agency Theory; Business and Shareholder Relations; Business and Stakeholder Relations; Risk and Uncertainty; Salesforce Management; Public Opinion; Banking Industry; North and Central America

June 2017 (Revised September 2021)
Case

Sales Misconduct at Wells Fargo Community Bank

By: Suraj Srinivasan, Dennis W. Campbell, Susanna Gallani and Amram Migdal

Set in early 2017, this case examines widespread sales misconduct at Wells Fargo Community Bank. Wells Fargo's governance and controls are described in the lead up to the September 2016 announcement that Wells Fargo had settled with regulators for $185 million in... View Details

Web

Tsedal Neeley | About

and global expansion, and regularly conducts research and advises organizations on scaling cultural change. She has authored three award-winning books on organizations, technology, and transformation. The Digital Mindset: What It Really... View Details

18 Aug 2003
Research & Ideas

How New Managers Become Great Managers

the individual's ability to cope with and responsibly manage it (for the sake of both the organization and individual). As a general rule of thumb, the risk is probably too great if it will take more than six months to progress far enough... View Details

Keywords: by Linda Hill

29 Nov 2023
News

A Holiday Benefit Dinner in LA; Seattle Club Revival Underway

Clubs News Clubs News Southern California Holiday Gala Will Boost Scholarship Fund After a brief hiatus due to the pandemic, the HBS Association of Southern California (HBSASC) is once again hosting its annual Holiday Benefit Gala on December 9 to support the HBSASC... View Details

Keywords: Margie Kelley

April 2022
Case

Mastercard: Creating a World Beyond Cash

By: Sunil Gupta, Linda A. Hill, Julia Kelley and Emily Tedards

In late 2021, Mastercard CEO Michael Miebach and Chairman and former CEO Ajaypal “Ajay” Banga considered how Mastercard could best position itself for continued success in the years to come. Since Mastercard’s initial public offering in 2006, the company had grown and... View Details

19 May 2021
Op-Ed

Why America Needs a Better Bridge Between School and Career

Working to Learn: Despite a growing set of innovators, America struggles to connect education and career explores several important trends from our analysis: Few programs strive for college and employment. Though organizations in the... View Details

Keywords: by Joseph B. Fuller and Rachel Lipson

11 Apr 2024
News

Mission Control

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. By the time Peter Platzer (MBA 2002) was a teenager, he knew he wanted to be a physicist—and he was fascinated by space, eagerly engrossed in space-time diagrams... View Details

10 Nov 2015
First Look

November 10, 2015

share prices prior to turnover are not. A corollary is that a firm with poor stock market performance cannot, or will not, raise new capital unless the current CEO is replaced. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50062 November 2015 Harvard... View Details

Keywords: Sean Silverthorne

Web

Beth Clark | About

member for Quintrix, a workforce development company dedicated to increasing diversification in IT organizations, and the MA Chapter of the National Financial Educators Council (NFEC), an organization focused on enhancing financial... View Details

Web

Cotting House | About

array of New England businesses and charitable organizations benefited from Cotting’s experience and largesse. In addition to his activities at Harvard, he was vice chairman of the board of the Provident Institution for Savings, and... View Details

29 Sep 2023
Blog Post

HBS Latino Student Association Spotlight: Reyna Pacheco Rios (MBA 2025)

The Latino Student Organization (LASO) proudly promotes and supports Harvard Business School’s Latino students and works alongside the Latino Alumni Association (HBSLAA). Representing a wide range of backgrounds, experiences, interests,... View Details

31 May 2004
Research & Ideas

How Team Leaders Show Support–or Not

them on his own project tasks. Moreover, he frequently consulted them for their ideas on the project—ideas that were often implemented. He was a champion for the project, selling it throughout the organization whenever he heard of doubts... View Details

Keywords: by Martha Lagace

02 Aug 2021
News

What if Closing the Wage Gap Means Everyone Earns Less?

June 2017 (Revised October 2017)
Case

Uber in 2017: One Bumpy Ride

By: Suraj Srinivasan, Jay W. Lorsch and Quinn Pitcher

Uber Technologies Inc., the popular ride-hailing company, entered 2017 having doubled its bookings in 2016 and achieving a valuation of nearly $70 billion, making it the largest venture capital-backed company in the world. Co-founder and CEO Travis Kalanick embodied... View Details

Keywords: Governance; Information Technology; Transportation; Venture Capital; Organizational Culture; Technology Industry; Transportation Industry; United States

July 2022
Article

The Passionate Pygmalion Effect: Passionate Employees Attain Better Outcomes in Part Because of More Preferential Treatment by Others

By: Ke Wang, Erica R. Bailey and Jon M. Jachimowicz

Employees are increasingly exhorted to “pursue their passion” at work. Inherent in this call is the belief that passion will produce higher performance because it promotes intrapersonal processes that propel employees forward. Here, we suggest that the pervasiveness of... View Details

Keywords: Passion; Self-fufilling Prophecy; Lay Beliefs; Interpersonal Processes; Employees; Performance; Attitudes; Organizational Culture; Social Psychology