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Show Results For
- All HBS Web
(5,824)
- People (32)
- News (2,335)
- Research (2,300)
- Events (17)
- Multimedia (116)
- Faculty Publications (1,134)
- 31 Mar 2009
- First Look
First Look: March 31, 2009
it articulated a set of foundational concepts. As early as 1900, some firms chose to differentiate their products in order to do a better job of satisfying customers' diverse needs. In subsequent years, the marketing discipline developed... View Details
Keywords: Martha Lagace
- 21 May 2019
- Blog Post
Asian Pacific American Heritage Month at HBS
up the child of immigrants with language school on weekends, or it meant foreign tourist, in town for a few years for a job or degree. As someone who was raised in Hong Kong, but has enjoyed over ten years in the US, where did I belong?... View Details
- 01 Mar 2014
- News
The Solution to the Global Food Crisis Just Might Come from Nigeria
Transformation Agenda, that seeks to create 3.5 million agriculture jobs and add 20 million metric tons of produce to the domestic food supply by 2015. (Adesina says they're already more than halfway to those goals.) In an innovative... View Details
- 16 May 2017
- First Look
First Look at New Ideas and Research, May 16
sharing system recording employees’ creative work—a control system often used to promote local experimentation—on the quality of creative work, job engagement, and financial performance. While, on average, the mere introduction of the... View Details
Keywords: Re: Multiple Faculty
- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
of Uncommon Service is that to achieve service excellence, you may need to make some tradeoffs. Is that a hard sell for some managers who are motivated to excel in all areas? A: Frei: Even superstar managers would probably admit to being better at some aspects of their... View Details
- 05 May 2020
- News
“Walking a Tightrope”
Kristof, most of which have focused on poverty in developing countries. But in the Pulitzer Prize-winning duo’s latest book, Tightrope: Americans Reaching for Hope, they turn their lens on working class communities in the United States—communities that have been... View Details
- 01 Jan 2003
- News
Greylock
One of the country's most renowned venture capital firms, for nearly four decades Greylock has emphasized building businesses rather than stocks, providing hands-on assistance to entrepreneurs, and helping companies contribute new products and View Details
- 31 Jan 2017
- First Look
First Look at New Research: January 31, 2017
professions. Asians, on the other hand, have much higher representation in the venture capital and entrepreneurial sector than their overall percentages in the labor force. We explore potential supply side explanations including both education attainment as well as... View Details
Keywords: Carmen Nobel
- 23 Feb 2009
- Research & Ideas
Creative Entrepreneurship in a Downturn
job matching, etc.Q: As for the second fundamental, how to deliver, what creative opportunities in this downturn do you see for delivering products or services more cheaply and effectively? A: The opportunity here is in all the surplus... View Details
Keywords: by Martha Lagace
- 09 May 2005
- Research & Ideas
Hold or Fold? Sizing Up Business Risk
reduce its position in wireline residential services and focus on its commercial and business markets.1 People who decide to leave their spouses or change jobs often also have this same profile and similarly make an Option B decision.... View Details
- 21 Mar 2004
- Research & Ideas
Loyalty: Don’t Give Away the Store
customers shop at the deli counter, then make sure the deli counter is fully staffed at these times. The same goes for checkouts. Make sure plenty of checkout counters are open when best customers are shopping. It is crucial to find ways to reward loyalty through... View Details
- 17 Jan 2025
- News
Tracking Modern Air Travel’s Takeoff
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Frank Lorenzo (MBA 1963) grew up in Rego Park, Queens, the son of Spanish immigrants. As a boy in the 1940s, he would watch the airplanes fly over his backyard and into LaGuardia Airport,... View Details
- 08 Mar 2013
- News
The Accidental Innovator
cousins was good so I kept going. By 2009, I quit my day job to work on the videos—and the software—full time. To date, I’ve personally made around 3,000 videos—I love doing them—on dozens of subject areas, ranging from physics to finance... View Details
- 01 Dec 2008
- News
A Force for Good
the highest “yield” rates in higher education. And on the other side of graduation, HBS alumni traditionally enjoyed astonishing success. It seemed an easy job to walk into. McArthur, however, knew better. He had spent more than two... View Details
- 21 Jun 2011
- First Look
First Look: June 21
high volume continuous flow manufacturer of commodities chips to a job shop structure that focused on custom manufacturing services. This entailed more than rearranging the manufacturing lines; it meant a dramatic shift in the company... View Details
Keywords: Sean Silverthorne
- 02 Feb 2010
- First Look
First Look: Feb. 2
various perspectives, raise conceptual and empirical concerns, underscore challenges for further development of this literature, and provide directions for future research. Quality Management and Job Quality: How the ISO 9001 Standard for... View Details
Keywords: Martha Lagace
- 15 Sep 2009
- First Look
First Look: September 15
upper management accepts an emergency order. By working through the impact on the production system, students should develop a feel for how shifting demand in a large factory that is structured as a job shop alters the demands on, and... View Details
Keywords: Martha Lagace
- 07 Sep 2021
- News
Immelt in the Hot Seat: Episode 2
a trait. But I remember, like, my first job in sales. I was good, right? But why was I good? I could always see GE through my customers' eyes. And because I could do that, it made me much more effective to gain market share or grow. And... View Details
- 01 Apr 2002
- News
Back in Business
day, Lhota thought, as beautiful as any the city ever sees. After seven years in the Giuliani administration, including service as the city's budget director, Lhota, the deputy mayor for operations, was becoming more conscious of each passing day. His View Details
- 10 Mar 2021
- Blog Post
COVID Killed the Traditional Workplace
and the breadth of its impact will alter the nature of work in many types of jobs permanently. Increasingly, companies are setting aside the notion of getting back to normal and are asking about the parameters of the “new normal.” I don't... View Details
Keywords: All Industries