Employee Relationship Management - Publications - Faculty & Research

01 Sep 2020
News

How to Promote Racial Equity in the Workplace

Keywords: racism

01 Jul 2021
Office Hours

Readers Ask: Which Companies Are Transforming Work?

The COVID-19 pandemic accelerated workforce shifts that had been gaining momentum before the public health crisis, thrusting employers and workers into a new era within months. Joseph Fuller, a professor at Harvard Business School and co-leader of the School’s View Details

Keywords: by Kristen Senz; Retail; Manufacturing

09 Apr 2018
Blog Post

Is Business School Right for You?

Dr. Jill Avery is a senior lecturer in the marketing unit at Harvard Business School, an authority on brand management and customer relationship management (CRM), and the... View Details

Web

Online Entrepreneurial Marketing Course | HBS Online

influencing the stakeholders making purchasing decisions Understand the importance of brand-building and the key components of an effective brand Build a media strategy across paid, earned, and owned channels Evaluate and identify growth opportunities Who Will Benefit... View Details

01 Sep 2012
News

Faculty Research Online

OSHA Inspections: Protecting Employees or Killing Jobs? As the federal agency responsible for enforcing workplace safety, the Occupational Safety and Health Administration is often at the center of controversy. Associate Professor Michael... View Details

Keywords: Professor Kash Rangan; Professor Michael W. Toffel; Colleges, Universities, and Professional Schools; Educational Services

20 Mar 2020
Research & Ideas

How Small Businesses Can Survive the Coronavirus Outbreak

from that experience in recent weeks as she helps government officials explore ways to shore up the 30 million small businesses that provide almost half of the country’s jobs. THE CORONAVIRUS CRISIS More Business-Related Pandemic Coverage from Around Harvard and Beyond... View Details

Keywords: by Danielle Kost; Service; Food & Beverage

08 Dec 2015
First Look

December 8, 2015

Argentina and Chile over recent decades. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50182 forthcoming Management Science Creating Reciprocal Value Through Operational Transparency By: Buell, Ryan W., Tami Kim, and... View Details

Keywords: Sean Silverthorne

01 Dec 1986
Conference Presentation

A Group Decision Support System for Idea Generation and Issue Analysis in Organization Planning

By: L. M. Applegate, B. R. Konsynski and J. F. Nunamaker

Keywords: Groups and Teams; Planning; Management Analysis, Tools, and Techniques

Citation

April 2025
Supplement

Velong: Rethinking “Made in China” (B)

By: Krishna G. Palepu, Billy Chan and Nancy Dai

After much deliberation, the founders of Velong formed a joint venture with two local partners in India as they calculated that India could remain intact amidst the rising tensions over trade between the U.S. and China. By choosing India to diversify away from China,... View Details

Keywords: Business and Government Relations; Globalization; Supply Chain Management; Risk Management; Diversification; Joint Ventures; Manufacturing Industry; China; India

Citation

Purchase

01 Apr 1997
News

HBS Conferences Explore Range of Issues

his assessment in large measure on the mutual dependency of the two entities, Cheng said, "Hong Kong has benefited enormously from the economic opening of China. At the same time, Hong Kong has helped China build a successful market economy." Characterizing Hong Kong's... View Details

02 Jan 2007
Research & Ideas

Most Popular Articles of 2006

looks like a "win-win" answer to the scarcity of good managers and the predominance of low-involvement entry-level jobs. But are sufficient numbers of entry-level employees ready for... View Details

Keywords: by Sean Silverthorne

01 Dec 2011
News

At Your Service

competing on; determining how to fund excellence in these areas; designing management systems that help employees to succeed at their jobs; and training their customers. To be a great service company, do you... View Details

Keywords: Deborah Blagg; customer service; Hospitals; Health, Social Assistance; Computer and Electronic Product Manufacturing; Manufacturing; Management, Scientific, and Technical Consulting Services; Professional Services; Air Transportation; Transportation

Profile

Craig Baker

said and done, when it comes to how you manage employees and treat people, sticking with what your mother told you is often the best route.” Finding the best route to an internship has been difficult, Craig... View Details

10 Feb 2003
Research & Ideas

Women at Work

Lynda Clarizio Every woman who works and has a life confronts unique challenges, from finding reliable and caring childcare to making time to nurture the relationship with their spouse or partner to fighting their own guilt and... View Details

Keywords: by Wendy Guild

01 Feb 1999
News

New Releases

Managing Across Borders by Christopher A. Bartlett and Sumantra Ghoshal (Harvard Business School Press) A decade ago HBS professor Christopher A. Bartlett and London Business School professor Sumantra Ghoshal proposed a revolutionary new... View Details

Keywords: Nancy O. Perry

31 Oct 2006
HBS Case

Governing Sumida Corporation

founded in 1956 by Ichiro Yawata, Shiggi's father. The company reported revenues of 14 billion yen ($112 million) and had 5,200 employees when Shiggi Yawata was appointed CEO in 1992. A dynamic, outspoken leader, Yawata quickly set an... View Details

Keywords: by Julia Hanna; Electronics

01 Mar 2006
News

The Real Conflict

competing operations, driving employees toward public welfare systems, and creating urban sprawl. The savings to Wal-Mart customers appears large in relation to the surplus that it passes on to its stockholders. In recent years, the... View Details

Keywords: Pankaj Ghemawat; Ken A. Mark; Miscellaneous Store Retailers; Retail Trade

01 Oct 2015
News

Banking on Trust

“Development work is more about listening than telling,” says Marie Sheppard (MBA 1990), a veteran of more than two decades with the World Bank Group. As she winds up an assignment as manager of the Bank’s Innovation Labs in Washington,... View Details

June 1997 (Revised October 2001)
Case

Elliot Lebowitz

By: Paul A. Gompers and Alexander Tsai

Elliot Lebowitz, president and CEO of BioTransplant, must decide on a strategy for this young biotechnology start-up. Among the issues to be resolved are focus of research and search for strategic alliance partners. View Details

Keywords: Alliances; Research; Business Startups; Management Teams; Business Strategy; Biotechnology Industry; United States

Citation

Educators

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