Employee Relationship Management - Publications - Faculty & Research

01 Mar 2014
News

Clubs Hopping: A Healthy Dialogue

This past November, the HBS Healthcare Alumni Association held its 14th annual conference at the Charles Hotel in Boston, with more than 300 alumni coming to connect and hear from industry leaders. We asked HBSHAA president Tom Robinson (MBA 1989), View Details

Keywords: Morrell, Daniel; healthcare; HBSAAA

October 2023 (Revised February 2024)
Technical Note

Design and Evaluation of Targeted Interventions

By: Eva Ascarza and Ta-Wei (David) Huang

Targeted interventions serve as a pivotal tool in business strategy, streamlining decisions for enhanced efficiency and effectiveness. This note delves into two central facets of such interventions: first, the design of potent decision guidelines, or targeting... View Details

Keywords: Marketing; Customer Relationship Management; Analysis; Design; Business Strategy; Retail Industry; Apparel and Accessories Industry; Technology Industry; Financial Services Industry; Telecommunications Industry

Citation

Educators

Purchase

01 Oct 1997
News

Theory & Practice

of a product you know will be controversial? Resolving such dilemmas often requires more than simply following the injunction to "do the right thing," says HBS professor Joseph Badaracco in Defining Moments: When Managers Must Choose... View Details

03 Sep 2009
What Do You Think?

Are Retention Bonuses Worth the Investment?

if an employer provides some special training/skill to an employee that increases his market value substantially ." Naseem Khan suggested that " a retention bonus may be doled out in lieu of base pay increases." Steve... View Details

Keywords: by Jim Heskett

15 Feb 2017
Op-Ed

What Africa Can Teach the United States About Funding Infrastructure Projects

President Trump’s infrastructure plan and a counterproposal by Senate Democrats are rising toward the top of the national agenda. All agree that there is a pressing need to fix the collapsing bridges, potholed roads, crashing trains, and embarrassing international... View Details

Keywords: by John Macomber; Construction

23 May 2011
Op-Ed

Leading and Lagging Countries in Contributing to a Sustainable Society

Reporting Advances Integrated reporting is an emerging management practice that involves the integration of a company's required financial report with its voluntary (except for a few countries) corporate social responsibility or... View Details

Keywords: by Robert G. Eccles & George Serafeim

08 Sep 2021
Blog Post

Building the Bridge from Nonprofit to VC with Joshua Mbanusi (MBA 2021)

venture ecosystem,” he said. “The Managing Partner believed my networking skills and persistence were indicative of how I would pursue building relationships with early-stage founders.” The Journey Forward... View Details

11 May 2021
Blog Post

IPO or M&A? How Venture Capital Shapes a Startup's Future

ventures in a new study. For founders just trying to keep a fledgling business going, a cash injection—from any source—can make all the difference in launching a critical product. However, founders who don’t scrutinize investors’ View Details

Keywords: Venture Capital / Private Equity

23 Jan 2018
First Look

First Look at New Research and Ideas, January 23, 2018

Psychology The Downside of Downtime: The Prevalence and Work Pacing Consequences of Idle Time at Work By: Brodsky, Andrew, and Teresa M. Amabile Abstract—Although both media commentary and academic research have focused much attention on the dilemma of View Details

Keywords: Sean Silverthorne

01 Sep 2016
News

New MBA Admissions Director Gets an Interview

objective. “It was so different from any other classroom environment I’d encountered,” says Losee, who became the School’s new managing director of MBA Admissions and Financial Aid in June. “Everyone in the room was fully engaged in the... View Details

Keywords: Dan Morrell

01 Oct 1996
News

The Right Stuff: Getting the Word from MBA Admissions

people who are different from themselves. Examples might include a production supervisor who can rally everyone in an organization, from frontline employees to union leaders to CEOs; or a platoon leader who works with people from a range... View Details

01 Sep 2018
News

New Ways to Stay Connected

and learn from someone who used to be in our shoes.” Melissa Zoerb (MBA 2019) Building Alumni-Student Relationships (data since 2012) Women’s Leadership Accelerators HBS alumnae at the Boston Women’s Leadership Accelerator in 2016.... View Details

02 Apr 2015
Research & Ideas

Digital Initiative Summit: The Business of Crowdsourcing

find valuable that is hard to get." Plus, it's important for a company to nurture an ongoing relationship with its contributors, particularly its strongest participants. In addition to money and prizes, DeJulio said Tongal awards points... View Details

Keywords: by Dina Gerdeman

01 Dec 2018
News

Hard Choices

society that should offer a safety net, but also companies, where they recognize that employees are, first and foremost, people who must manage through the volatility we all experience over the course of our... View Details

Keywords: Seth Klarman (MBA 1982)

01 Jan 2003
News

Charles O. Rossotti, MBA 1964

Cofounder, Former Chairman & Chief Executive Officer American Management Systems, Inc. Former Commissioner, Internal Revenue Service Senior Advisor, The Carlyle Group Return to Alumni Achievement Awards main page ©2003 www.RockyThies.com... View Details

01 Mar 2005
News

House of Bread on the Rise

the first location, McCann leaves the baking to her staff while she manages a growing enterprise. “I love people, and franchising is basically about relationships with people,” she explains. McCann is well... View Details

Keywords: Margie Kelley; Food Services and Drinking Places; Hospitality

26 Feb 2020
News

Phoenix Rising

of fresh orange juice. For the last 18 years, Arhodidis worked for Eurobank, one of the country’s four systemic banks. When he left last July, he was a member of the executive board and a general manager in charge of global markets,... View Details

Keywords: Jen McFarland Flint

01 Dec 1997
News

Stacey Lawson (MBA '96)

illustrations of standard parts, such as valves, pumps, and gears. Today Lawson is the vice president of marketing at InPart, a company she cofounded upon graduating from HBS. InPart, now fifty employees strong, is creating a library of... View Details

June 1997 (Revised February 2000)
Case

Walker and Company: Profit Plan Decisions

By: Robert L. Simons and Ramsey Walker

Ramsey Walker, a second-year MBA student, must decide how to control a family business as an absentee owner. After providing background details on the publishing industry, the case requires the reader to: 1) make a product segmentation decision; 2) prepare a profit... View Details

Keywords: Organizational Structure; Family and Family Relationships; Market Design; Management Systems; Planning; Profit; Performance Evaluation; Segmentation; Corporate Strategy; Investment Return; Publishing Industry