Publications

Shane Greenstein is the Martin Marshall Professor of Business Administration. He teaches in the Technology, Operations and Management Unit.

Encompassing a wide array of questions about computing, communication, and Internet markets, Professor Greenstein’s... View Details

Keywords: computer; information technology industry; electronics; information; e-commerce industry; internet; software

2023
Book

Suharto's Cold War: Indonesia, Southeast Asia, and the World

By: Mattias Fibiger

After the murder of senior generals in the Indonesian army by elements of the country's communist party in 1965, General Suharto orchestrated the mass killing of some half a million leftists and fellow travelers. But his ambitions spanned far beyond perpetrating a... View Details

Keywords: Indonesia; Cold War; Political Economy; Foreign Aid; International Investment; International Relations; International Finance; History; War; Economic Systems; Government and Politics; Indonesia; Southeast Asia

28 Jun 2022
News

90 Harvard Alumni Held a Class Reunion in the Metaverse. It Shows the Potential of VR—but the Tech Needs to Improve before It Becomes Mainstream.

February 1995 (Revised April 1996)
Case

Russia 1994

Describes Russia's transition from a centrally planned economy under Communist rule to an increasingly market-oriented economy under a more democratic political regime. Can be used to discuss the complementarity of elements of an economic strategy, and the optimal... View Details

Keywords: Transition; Economic Systems; Russia; Soviet Union

Keywords: Telecommunications & Network Solutions

Web

The Gift - A Concrete Symbol: The Building of Harvard Business School 1908-1927 – Baker Library | Bloomberg Center, Historical Collections

Baker, Jr. with his father at HBS Commencement, 1926. At a dinner given in his honor, the banker was visibly touched by the outpouring of appreciation for his gift. George F. Baker understood the impact of... View Details

March 2014
Teaching Note

Royal Caribbean Cruises Ltd.: Safety, Environment and Health

By: John A. Quelch

In January 2014, Gary Bald, senior vice president of Safety, Environment and Health at Royal Caribbean Cruise Lines (RCL), prepared for a review meeting with the company's chief executive, Adam Goldstein, and chairman, Richard Fain. Prior to joining RCL in 2006, Bald... View Details

Keywords: Health Care; Public Health; Cruising; Cruise Lines; Royal Caribbean; Safety; Security; Biodefense; Epidemic; Norovirus; Fire Safety; Crew; Environmental Protection; Innovation; Ship Design; Vacation; Recreation

04 Dec 2013
News

Crowdsourcing: Why many heads are better than one

Aiyesha Dey

Aiyesha Dey has been part of the Accounting and Management unit at the Harvard Business School (HBS) since July 2017. She started her career as an accounting faulty at the Booth School of Business, University of Chicago, after which she joined the accounting group at... View Details

July 2012 (Revised January 2014)
Case

HGRM: Bringing Back High Touch Hospitality

By: Lynda M. Applegate and Gabriele Piccoli

The case centers on the dilemma faced by Carlo Fontana, the owner-operator of a small chain of two four-star urban hotels located in Lugano, Switzerland, and the other in Milan, Italy. Having developed an extensive customer service and operations information system,... View Details

Keywords: Entrepreneurship; Customer Relationship Management

09 Dec 2010
News

Institute for Strategy and Competitiveness at Harvard Business School to Map Clusters in U.S. Regions

Jorge Colmenares

Jorge Colmenares graduated from Yale College in 2020, where he studied Economics and Mathematics. Prior to graduate school, he worked as a research assistant for Profs. Lawrence Schmidt and Taha Choukhmane at MIT Sloan School of Management. His research... View Details

January 2003 (Revised May 2005)
Case

Zipcar: Refining the Business Model

By: Myra M. Hart, Michael J. Roberts and Julia Stevens

Zipcar is a start-up organized around the idea of "sharing" car usage via a membership organization. This case describes several iterations of the Zipcar business model and financial plan. These iterations include a very early version and a version developed just prior... View Details

Keywords: Service Operations; Renting or Rental; Business Model; Business Plan; Entrepreneurship; Economic Growth; Management Skills; Transportation; Business Startups; Financial Strategy; Corporate Finance; Growth and Development Strategy; Transportation Industry; Service Industry

25 Jul 2023
Blog Post

Malcolm McClain (MBA/MPP 2023) Named First RISE Career Fellow

business that is creating economic opportunity for marginalized communities in the United States. McClain, who also completed a master’s in public policy at the Harvard Kennedy School, will serve as chief of... View Details

Charlotte L. Robertson

Charlotte Robertson is an Assistant Professor in the Business, Government, and the International Economy Unit at Harvard Business School. She teaches BGIE in the MBA required curriculum.

Professor Robertson conducts research on the history of financial... View Details

06 Apr 2009
Research & Ideas

Cheers to the American Consumer

countries may be the most important of all enablers of entrepreneurship and innovation in America. Why is the American consumer more venturesome? Six factors come to mind.... View Details

Keywords: by John Quelch

July 2020
Background Note

Leadership for Change: Seven Enduring Skills for Experienced and Aspiring Change Leaders

By: Rosabeth Moss Kanter

Leaders use seven leadership skills in conceiving and managing change projects, whether innovations in established organizations, culture and process changes, or entrepreneurial ventures for industry or social change. The skills leaders need are different at various... View Details

Keywords: Change Management; Leading Change; Management Skills

October 2018 (Revised January 2019)
Case

The Financial Crisis: Timothy Geithner and the Stress Tests

By: Samuel G. Hanson, Robin Greenwood, David Scharfstein and Adi Sunderam

In February and March 2009, the U.S. economy was in the midst of a terrifying financial and economic crisis. Between the beginning of 2008 and early 2009, four of the 25 largest U.S. financial institutions had failed, and nine of these 25 institutions had taken... View Details

Keywords: Bailout; Regulation; Stress Test; Financial Crisis; History; Economy; Policy; Governing Rules, Regulations, and Reforms; Decision Making; Banking Industry; Financial Services Industry; Real Estate Industry; United States