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  • September 2020
  • Case

Uber at a Crossroads (2017)

By: Ramon Casadesus-Masanell and Karen Elterman
This case describes the history of Uber, its business model—including the ways it differed from that of the traditional taxi industry—and its competition with Lyft. The case is set in 2017, a year in which Uber was plagued by even more scandals than usual, though its... View Details
Keywords: Business Startups; Business Model; Customer Satisfaction; Fairness; Values and Beliefs; Price; Profit; Revenue; Investment; Government Legislation; Business History; Compensation and Benefits; Resignation and Termination; Employment; Wages; Lawfulness; Leadership Style; Leading Change; Management Style; Market Entry and Exit; Digital Platforms; Product Design; Organizational Culture; Problems and Challenges; Attitudes; Strategy; Competitive Strategy; Expansion; Transportation Networks; Mobile and Wireless Technology; Valuation; Transportation Industry; Technology Industry; United States
Related
  • December 2006 (Revised January 2007)
  • Case

Infosys in India: Building a Software Giant in a Corrupt Environment

By: Rawi E. Abdelal, Rafael M. Di Tella and Prabakar (PK) Kothandaraman
Shortly after Infosys was founded in 1981, its managers faced a major turning point when they made a decision to operate without giving in to the petty corruption rife in the Indian economy. Within just a few years, that decision had truly defined the company. Over the... View Details
Keywords: History; Management Style; Moral Sensibility; Policy; Business and Government Relations; Decisions; Business Growth and Maturation; Situation or Environment; Crime and Corruption; Business Strategy; Information Technology Industry; Computer Industry; India
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    Gunnar Trumbull

    Gunnar Trumbull is the Phillip Caldwell Professor of Business Administration at Harvard Business School.

    Professor Trumbull’s primary area of expertise in political economy, with a focus on consumer and regulatory politics. His book Strength in... View Details

    Keywords: agribusiness; consumer products; credit card; financial services; food; food processing; grocery; microfinance; retail financial services; retailing
    • February 2016 (Revised June 2016)
    • Case

    Janalakshmi Financial Services' HR Dilemma

    By: Doug J. Chung and Radhika Kak
    Janalakshmi Financial Services (JFS), an Indian microfinance institution, had grown rapidly by providing financial products to its main customer base, the urban poor. However, the company was facing several challenges. JFS’s productivity was declining, and it was... View Details
    Keywords: Microfinance; Salesforce Management; Compensation and Benefits; Sales; Strategy; Financial Services Industry
    Related
    • January 2008
    • Background Note

    Equity Options

    By: Joshua Coval and Erik Stafford
    The goal of this simulation is to understand the reliance of option values on volatility. When an investor trades an option, they are essentially trading volatility. Therefore, much of the focus in this lesson is on forecasting volatility. Students are able to use two... View Details
    Keywords: Volatility; Forecasting and Prediction; Stock Options; Investment Return; Price; Market Transactions; Mathematical Methods; Value
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    • October 1992 (Revised December 1992)
    • Case

    American Connector Company (A)

    By: Gary P. Pisano
    American Connector Co. is forced to reexamine operations at its Sunnyvale plant when a Japanese competitor announces plans to build an "ultimate" plant in the United States. Case examines issues related to benchmarking a competitor's manufacturing capabilities and... View Details
    Keywords: Production; Infrastructure; Competitive Strategy; Global Strategy; Policy; Strategic Planning; Performance Productivity; Management Analysis, Tools, and Techniques; Performance Effectiveness; Sunnyvale; Japan
    Related
    • June 2017 (Revised September 2021)
    • Case

    Sales Misconduct at Wells Fargo Community Bank

    By: Suraj Srinivasan, Dennis W. Campbell, Susanna Gallani and Amram Migdal
    Set in early 2017, this case examines widespread sales misconduct at Wells Fargo Community Bank. Wells Fargo's governance and controls are described in the lead up to the September 2016 announcement that Wells Fargo had settled with regulators for $185 million in... View Details
    Keywords: Corporate Governance; Governance Controls; Governing Rules, Regulations, and Reforms; Governing and Advisory Boards; Executive Compensation; Lawsuits and Litigation; Crisis Management; Mission and Purpose; Organizational Design; Business and Community Relations; Business and Government Relations; Crime and Corruption; Business Organization; Business Model; Ethics; Corporate Accountability; Governance Compliance; Policy; Compensation and Benefits; Resignation and Termination; Laws and Statutes; Legal Liability; Business or Company Management; Risk Management; Business Processes; Organizational Culture; Organizational Structure; Failure; Agency Theory; Business and Shareholder Relations; Business and Stakeholder Relations; Risk and Uncertainty; Salesforce Management; Public Opinion; Banking Industry; North and Central America
    Related
    • Web

    Bibliography - Option Pricing in Theory & Practice: The Nobel Prize Research of Robert C. Merton - Exhibits - Historical Collections

    1998. Bodie, Zvi, and Robert C. Merton . "The Informational Role of Asset Prices: The Case of Implied Volatility." In The Global Financial System: A Functional Perspective , by... View Details
    • Web

    Research - Faculty & Research

    about HBS case studies as pedagogical tools, how faculty conduct their case research, and the casewriting resources available at HBS. Initiatives & Projects View Details
    • 2023
    • Working Paper

    Detecting Structural Breaks in Inflation Trends: A High-Frequency Approach

    By: Alberto Cavallo and Gaston Garcia Zavaleta
    We combine standard structural-break methods with high-frequency data to identify shifts in inflation trends. We use this approach to study the inflation dynamics of 25 countries from January 2022 to April 2023 and find evidence of a broad-based slowdown in about half... View Details
    Keywords: Inflation and Deflation; Global Range; Economic Slowdown and Stagnation; Analysis; Price
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    • November–December 2014
    • Article

    Using Time-Driven Activity-Based Costing to Identify Value-Improvement Opportunities in Healthcare

    By: Robert S. Kaplan, Mary L. Witkowski, Megan Abbott, Alexis Guzman, Laurence Higgins, John Meara, Erin Padden, Apurva Shah, Peter Waters, Marco Weidemeier, Samuel Wertheimer and Thomas W. Feeley
    As healthcare providers cope with pricing pressures and increased accountability for performance, they should be rededicating themselves to improving the value they deliver to their patients: better outcomes and lower costs. Time-driven activity-based costing offers... View Details
    Keywords: Value Creation; Activity Based Costing and Management; Health Care and Treatment; Health Industry; United States; Europe
    Related

      Tsedal Neeley

      Tsedal Neeley is the Naylor Fitzhugh Professor of Business Administration, Senior Associate Dean of Faculty Development and Research, and Faculty Chair of the Christensen Center for Teaching... View Details

      • July 1999 (Revised June 2000)
      • Case

      Edward Jones

      By: Michael E. Porter and Gregory C. Bond
      Edward Jones is a leading, highly profitable retail brokerage firm with a unique strategy very different from those of its rivals. The case describes Jones's activities and allows a rich discussion of its positioning choices, supporting activities, and tradeoffs. Jones... View Details
      Keywords: Financial Institutions; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Growth Management; Business Strategy; Competition; Competitive Strategy; Banking Industry; Financial Services Industry
      Related

        Silvan Baier

        Silvan Baier is a doctoral student in Organizational Behavior at HBS and the Department of Sociology at Harvard University. He studies how social structures shape and are shaped by the organization, spread, and evaluation of ideas and people. In his research, he... View Details

        • October 2017 (Revised September 2022)
        • Teaching Note

        Fuyao Glass America: Sourcing Decision

        By: Willy Shih
        This case is about globalization: a Chinese company has decided to locate a production facility close to its customers in the U.S., but a recent contract bid means it will lose money, at least initially, by supplying product from that factory. The purpose of this case... View Details
        Keywords: Supply Chains; Labor Market; Labor Supply; Arbitrage; Tradable Sector; Supply Chain Management; Supply Chain; Labor; Globalization; Globalized Markets and Industries; Geographic Location; Auto Industry; United States; China
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        • June 2014
        • Case

        Financial Policy at Apple, 2013 (A)

        By: Mihir A. Desai and Elizabeth A. Meyer
        By the end of 2013, Apple had $137 billion dollars in cash and marketable securities. This case explores how companies can generate such large amounts of cash and how and if they should distribute it to shareholders, especially in the face of shareholder pressure. In... View Details
        Keywords: Apple; Steve Jobs; Forecast; Forecasting; Forecasting And Prediction; Shareholder Activism; Share Repurchase; Dividends; Financial Ratios; Preferred Shares; Cash Distribution; Corporate Finance; Borrowing and Debt; Financial Management; Financial Strategy; Technology Industry; Consumer Products Industry; United States; Republic of Ireland
        Related
        • December 1980 (Revised February 1998)
        • Case

        Burger King Corp.

        By: W. Earl Sasser and David C. Rikert
        Describes the operating system of a Burger King unit. The case does not have a decision focus; it is designed for use with McDonald's Corp. Students are asked to compare the operating systems of these two fast food hamburger chains. Careful analysis will detect the... View Details
        Keywords: Food; System; Operations; Retail Industry; Food and Beverage Industry; United States
        Related
        • 01 Jun 2022
        • Blog Post

        Five Lessons From My First Year at HBS

        lives when we find ourselves at crossroads. For me, HBS has been a great opportunity to practice reconnecting with myself, my values, and beliefs for these future crossroads. 4. There’s never a right answer, but have an opinion. The HBS... View Details
        • August 2005 (Revised April 2008)
        • Teaching Note

        Store24 (A): Statistics Review with Data Desk (TN)

        By: Frances X. Frei
        Presents an overview of the statistical analysis covered in the case discussion. View Details
        Keywords: Mathematical Methods; Retail Industry
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          Sunil Gupta

          Co-Chair, Driving Digital Strategy

          Sunil Gupta is the Edward W. Carter Professor of Business Administration and  co-chair of the executive program on Driving... View Details

          Keywords: advertising; communications; consumer products; credit card; education industry; financial services; high technology; marketing industry; telecommunications