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  • Web

Frequently Asked Questions | HBS Online

United Parcel Service (UPS). My employer needs proof I completed the course to reimburse me. Can you send me a digital certificate as soon as the... View Details
  • 2022
  • Chapter

Luxury Tourism and Environmentalism

By: Geoffrey Jones
This chapter examines the evolution of luxury tourism and its environmental impact. Whilst mass tourism is widely seen as environmentally damaging, the impact of luxury tourism is nuanced. During the first stage of the growth in the nineteenth century, the numbers of... View Details
Keywords: Luxury Consumption; Environmentalism; Tourism; Green Business; Luxury; History; Ethics; Globalization; Environmental Management; Business History; Tourism Industry; Antarctica; Latin America; North and Central America; Europe; Switzerland; Chile; Costa Rica; Africa; Kenya
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  • 01 Jun 2024
  • News

Competing in the Age of AI

chair of the Digital Data Design Institute at Harvard and the coauthor of the book Competing in the Age of AI. He likens the sometimes-awkward process of embracing these technological shifts to learning to ride View Details
Keywords: April White
  • 13 Jan 2015
  • First Look

First Look: January 13

certification, suggesting that schools treat different certifications as substitutes. Third, conditional on displaying a ranking, the majority of schools coarsen information to make it seem more favorable.... View Details
Keywords: Sean Silverthorne
  • 05 Jul 2006
  • Working Paper Summaries

Exploring the Structure of Complex Software Designs: An Empirical Study of Open Source and Proprietary Code

Keywords: by Alan D. MacCormack, John Rusnak & Carliss Y. Baldwin; Web Services; Web Services
  • 06 Sep 2004
  • Research & Ideas

The Innovator’s Battle Plan

technology so it could be useful to Western Union's most profitable real-time long-distance data customers. When an existing firm tries to insert a product or service with... View Details
Keywords: by Clayton M. Christensen, Scott D. Anthony & Erik A. Roth
  • August 2016 (Revised August 2017)
  • Case

AnswerDash (Abridged)

By: Elie Ofek and Jeffrey D. Shulman
It is 2014 and AnswerDash, a startup backed by venture capital, has not seen the widespread adoption of their online self-service customer support solution that they were expecting based on early success in helping clients save and generate substantial amounts of... View Details
Keywords: Pricing; Economic Value Estimation; Price Metrics; Organizational Selling; Innovation Adoption; Business To Business; Marketing; Customer Lifetime Value; Venture Capital; Customer Relationship Management; Price; Marketing Strategy; Entrepreneurship; Technology Adoption; Business Startups; Sales; Innovation and Invention; Product Marketing; Financial Services Industry
Related
  • June 2016 (Revised August 2017)
  • Case

AnswerDash

By: Elie Ofek and Jeffrey D. Shulman
It is 2014, and AnswerDash, a startup backed by venture capital, has not seen the widespread adoption of their online self-service customer support solution that they were expecting based on early success in helping clients save and generate substantial amounts of... View Details
Keywords: Pricing; Economic Value Estimation; Price Metrics; Organizational Selling; Innovation Adoption; Business To Business; Marketing; Customer Lifetime Value; Venture Capital; Customer Relationship Management; Price; Marketing Strategy; Entrepreneurship; Technology Adoption; Business Startups; Sales; Innovation and Invention; Product Marketing; Financial Services Industry
Related
  • September 2014
  • Teaching Note

Entrepreneurial Finance Lab: Scaling an Innovative Start-up Financing Venture

By: Joan Farre-Mensa
The Entrepreneurial Finance Lab (EFL) is a financial technology start-up that has developed a new tool that uses psychometric tests to aid banks in developing markets with credit scoring of business loan applicants. EFL's ultimate goal is to solve the financing gap... View Details
Keywords: Entrepreneurial Finance; Entrepreneurship; Financial Services Industry
Related
  • Web

HBS OnBoard | Social Enterprise | Harvard Business School

motivations, interests and skills as well as frameworks for evaluating specific board opportunities. OnBoard LinkedIn group For alumni to connect with each other, share resources and board opportunities.... View Details
  • January 2006 (Revised August 2006)
  • Case

Wikis at Dresdner Kleinwort Wasserstein: (A)

In October 2005, Myrto Lazopoulou, head of user centered design at the investment bank Dresdner Kleinwort Wasserstein (DrKW), contemplates how to spread the usage of wikis inside the company. As a "social software" like chats and blogs (both already in use at DrKW),... View Details
Keywords: Communication Technology; Information Technology; Performance Productivity; Investment Banking; Applications and Software; Social and Collaborative Networks; Cooperation; Financial Services Industry; Financial Services Industry
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  • 16 Nov 2015
  • Research & Ideas

Does Competition Make Us More Creative?

over and over” Gross, a postdoctoral fellow at Harvard Business School and the National Bureau of Economic Research, reports his findings in Creativity Under Fire: The Effects of Competition on Creative Production. (Gross will join the... View Details
Keywords: by Michael Blanding; Advertising
  • 20 Oct 2010
  • Op-Ed

Export Competitiveness: Reversing the Logic

specific data and econometric approach used (Rodriguez/Rodrik, 2000; Median-Smith, 2001). There are also questions as to whether the relationship between specific trade policy instruments such View Details
Keywords: by Christian Ketels
  • 10 Jun 2008
  • First Look

First Look: June 10, 2008

  Working PapersAccounting Information as Political Currency Authors:Karthik Ramanna and Sugata Roychowdhury Abstract We test whether accounting can be used as political currency. Our setting is the US... View Details
Keywords: Martha Lagace
  • 25 Aug 2003
  • Research & Ideas

Why IT Does Matter

dropped. Similar situations have transpired with the advent of digitized photography, use of radio frequencies for various handheld IT appliances, and the development of such products as elevators that call in to the View Details
Keywords: by F. Warren McFarlan & Richard L. Nolan
  • 02 Jul 2013
  • First Look

First Look: July 2

structure between software applications. Our test uses data from a large international telecom company. In total, we analyzed 103 applications and 243 dependencies. Results show that the enterprise... View Details
Keywords: Anna Secino
  • Profile

Madison McIlwain

(LCA) professor wrote the original cases on Enron before the company had been convicted of fraud. As he looked back at the work he did, he reflected on the power of combining data with instinct to trust your... View Details
  • 30 Oct 2006
  • First Look

First Look: October 31, 2006

upfront capital investments. The more developed the local financial markets, the easier it is for credit constrained entrepreneurs to start their own firms. The increase in the number of varieties of intermediate goods leads to positive spillovers to the final goods... View Details
Keywords: Sean Silverthorne
  • 07 May 2014
  • What Do You Think?

How Should Wealth Be Redistributed?

Summing Up Is Wealth Distribution a Problem Cause or Symptom? The passion and thought that went into this month's questions about wealth redistribution suggest that the topic is of more than passing interest. Some cautioned against hasty... View Details
Keywords: by James Heskett
  • 17 Apr 2019
  • Research & Ideas

How Managers Stifle Creativity

constraint. Among destroyers of creativity, or “creativity killers,” as I call them, excessive constraint is probably number one. When people are supposed to be coming up with new ideas or solving complex problems in new ways, they need... View Details
Keywords: by Danielle Kost