Publications

28 May 2021
Blog Post

Taking Measure on Memorial Day

Academy and commissioning as an engineer officer in the US Army, I joined the founders of Steel Hearts, a 501(c)(3) nonprofit organization dedicated to honoring the fallen cadets, midshipmen, and graduates View Details

30 Apr 2014
Research & Ideas

Venture Investors Prefer Funding Handsome Men

If you're in search of startup funding, it pays to be a good-looking guy. A series of three studies reveals that investors prefer pitches from male entrepreneurs over those from female entrepreneurs, even... View Details

Keywords: by Carmen Nobel; Financial Services

25 Mar 2013
Research & Ideas

How Chapter 11 Saved the US Economy

the airline to work with the court to restructure and unload a significant amount of its debt, giving an iconic company "a second bite of the apple," says Gilson. An unabashed advocate View Details

Keywords: by Kim Girard; Financial Services

05 Dec 2006
First Look

First Look: December 5, 2006

Bowman, Steve LaValle, Vikas Mittal, Das Narayandas, Girish Ramani, and Rajan Varadarajan Periodical:Journal of Service Research 9, no. 2 (November 2006): 184-194 Abstract Conceptually, customer relationship... View Details

Keywords: Sean Silverthorne

May 2008 (Revised March 2009)
Case

SKS Microfinance

By: Shawn A. Cole and Theresa Chen

Vikram Akula, CEO of SKS Microfinance, seeks a venture capital investment to fund his firm. SKS, one of the largest and fastest growing microfinance institutions in India, is a profitable, for-profit institution with a social mission. In what is one of the first... View Details

Keywords: For-Profit Firms; Venture Capital; Microfinance; Corporate Social Responsibility and Impact; Valuation; Financial Services Industry; India

05 Jul 2006
Working Paper Summaries

What’s Law Got to Do with It: A Systems Approach to Management

Keywords: by Constance E. Bagley; Legal Services

01 Jun 2020
News

Unleashed

That’s it. That’s the secret.” Morriss is the executive founder of The Leadership Consortium; Frei, the consortium's co-founder, served as senior vice president of leadership and strategy at Uber. They draw... View Details

Keywords: Jen McFarland Flint

December 2023 (Revised February 2024)
Case

Transforming Healthcare Delivery at Karolinska University Hospital

By: Susanna Gallani, Mary Witkowski, Elena Corsi and Nikolina Jonsson

The case study examines the journey toward value-based healthcare at Karolinska University Hospital. The hospital's ambitious shift to a patient-centered care delivery model, accompanied by the construction of a new facility, encountered challenges such as high costs,... View Details

Keywords: Change Management; Transformation; Transition; Business Organization; Communication Strategy; Information Infrastructure; Service Delivery; Organizational Change and Adaptation; Organizational Structure; Health Industry; Sweden; Europe

14 May 2013
First Look

First Look: May 14

Abstract—To set inventory service levels, firms must understand how changes in service level affect customer demand. While the effects of service... View Details

Keywords: Sean Silverthorne

10 Jan 2005
What Do You Think?

Public Pension Reform: Does Mexico Have the Answer?

Summing Up Judging from responses to the January column, the debate concerning reform of the social security system in the U.S. will take many directions before the question can even be framed adequately. If the responses are an... View Details

Keywords: by James Heskett; Financial Services

January 2001
Case

Accrue Software, Inc.

In 2000, Accrue is one of three survivors of the initial consolidation of the Web traffic analysis software industry. However, entry from CRM software providers and consultants, as well as ASPs offering Web analysis services, has introduced new threats to Accrue. Newly... View Details

Keywords: Customer Value and Value Chain; Competitive Advantage; Software; Web Services Industry

February 2008 (Revised February 2008)
Supplement

Lincoln Financial Group (B): Making LFD a Reality

LFG reorganizes its business in order to improve customer intimacy. However, to implement the strategy, they need to effect significant changes in the skills of their salespeople. This case series straddles human resource management, corporate strategy, and sales... View Details

Keywords: Organizational Change and Adaptation; Customer Focus and Relationships; Financial Services Industry

April 2008 (Revised April 2010)
Background Note

The Hedge Fund Industry

By: William E. Fruhan Jr.

This note describes the hedge fund industry as of the end of the year 2007. View Details

Keywords: Investment Return; Investment Funds; Investment Portfolio; Financial Services Industry

May 2001
Supplement

Korea Stock Exchange

By: Tarun Khanna

Features a presentation by In-Kie Hong of Korea Stock Exchange discussing the depth of the crisis, its origin, and its possible resolution in the end. In-Kie Hong addresses a class of MBA students at the Harvard Business School. View Details

Keywords: Financial Crisis; Financial Markets; Stocks; Financial Services Industry; Korean Peninsula

Article

Specialization and Success: Evidence from Venture Capital

By: Paul A. Gompers, Anna Kovner and Josh Lerner

This paper examines how organizational structure affects behavior and outcomes, studying the performance of different types of venture capital organizations. We find a strong positive relationship between the degree of specialization by individual venture capitalists... View Details

Keywords: Experience and Expertise; Venture Capital; Organizational Structure; Outcome or Result; Performance Effectiveness; Behavior; Financial Services Industry

Find at Harvard

07 Jun 2011
First Look

First Look: June 7

born in Argentina in 2003 to provide software services to established companies in the developed world. After reaching sales of $57 million in 2010, the company ponders its next steps to achieve $500 million... View Details

Keywords: Sean Silverthorne

August 17, 2016
Article

How a Cancer Center Rapidly Developed Patient-Centered Outcome Measures

By: Kevin P. Shah, Tracy E. Spinks and Thomas W. Feeley

In 2014, The University of Texas MD Anderson Cancer Center created a streamlined process for developing measure sets for patient-centered outcomes, including provider-generated and patient-reported outcomes, at an accelerated pace. These comprehensive sets are... View Details

Keywords: Information Technology; Measurement and Metrics; Quality; Service Delivery; Health Care and Treatment; Health Industry; Texas