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  • 30 Jan 2020
  • Research & Ideas

The Upside of Highlighting a Product's Downsides

their offerings are genuinely aligned with the needs and preferences of the customers they’re hoping to serve. If so, informing customers by providing transparency can help deepen the relationship. If not, providing transparency will View Details
Keywords: by Danielle Kost
  • 2021
  • Book

Management as a Calling: Leading Business, Serving Society

By: Andrew J. Hoffman
Business leaders have tremendous power to influence our society, how it operates, whether it is fair, and the extent to which it impacts the environment. And yet, we do not recognize or call out the responsibility that comes with that power. This book is meant to... View Details
Keywords: Business Education; Power and Influence; Corporate Social Responsibility and Impact; Social Issues; Leadership
Related
  • 21 May 2014
  • HBS Seminar

Robert Kraut, Carnegie Mellon

    Experimentation Works: The Surprising Power of Business Experiments

    * Top 10 Technology Books of 2020 (Forbes)
    * 10 Best Business Books of 2020 (Inc. Magazine)
    * Top Shelf Pick of Best Business Books 2020: Technology & Innovation (Strategy + Business)
    * 9 Best Business Books for 2020... View Details

    • 01 Mar 2018
    • News

    Every Trick in the Book

    too—those cards, games, and knickknacks that make some bookstores look more like general stores. The profit margin is higher on those products than on the books, but “I want this to be a bookstore,” Brody says. The rolling tables are a... View Details
    Keywords: April White
    • 04 Jun 2018
    • What Do You Think?

    Are There Conditions Under Which Directors Should Consider Hiring a CEO Fired Elsewhere for Inappropriate Behavior?

    circumstances under which such a hire might be made. Michael E opined, “I don’t believe you can generalize across the breadth of potential situations all people deserve second chances under appropriate conditions as difficult as it may... View Details
    Keywords: by James Heskett
    • 21 Feb 2019
    • Research & Ideas

    Voter ID Laws Don't Work (But They Don't Hurt Anything, Either)

    The North Carolina State Board of Elections began a hearing this week into alleged ballot tampering in last year’s 9th District congressional race, which ended in a razor-thin, 905-vote win for Republican Mark Harris. Since the 2016 View Details
    Keywords: by Sean Silverthorne
    • Research Summary

    Great Negotiator Study Initiative

    By: James K. Sebenius

    What can be legitimately be learned from closely studying great negotiators at work? Since 2000, the Program on Negotiation (PON)—an active inter-university consortium mainly comprised of numerous faculty from across... View Details

    • September 2014 (Revised February 2017)
    • Case

    Belk: Towards Exceptional Scheduling

    By: Ethan Bernstein, Saravanan Kesavan, Bradley Staats and Luke Hassall
    With 24,000 staff and over 300 stores, Belk Inc. sought to replace its entirely manual labor scheduling system with an automated software solution from Reflexis. Belk hoped the upgrade would simplify scheduling, reduce time employees spent in non-customer-facing roles,... View Details
    Keywords: Retail; Scheduling; Local Autonomy; Automation; Metrics; Organizational Change; Human Resource Management; Process Improvement; Performance Measurement; Transparency; Southern United States; Retailing; Department Stores; System Outsourced Services; Employee Relationship Management; Selection and Staffing; Change Management; Governance Controls; Resource Allocation; Service Operations; Organizational Culture; Organizational Change and Adaptation; Performance Evaluation; Performance Improvement; Applications and Software; Family Business; Retail Industry; Technology Industry; United States
    Related
    • Summer 2013
    • Article

    A Tale of Two Stories: Sustainability and the Quarterly Earnings Call

    By: Robert G. Eccles and George Serafeim
    One of the challenges companies claim to face in making sustainability a core part of their strategy and operations is that the market does not care about sustainability, either in general or because the time frames in which it matters are too long. The response of... View Details
    Keywords: Sustainability; Communication; Integrated Corporate Reporting; Investment; Environmental Sustainability
    Related
    • March 2009 (Revised May 2011)
    • Case

    Addleshaw-Goddard LLP

    By: Robert G. Eccles, Amy C. Edmondson and James Weber
    Addleshaw-Goddard (AG), the 15th largest law firm in the U.K., is seeking ways to serve larger clients on more important legal matters. Part of this strategy involves its "Client Development Centre (CDC)," an innovative idea and set of services launched by Dr. Jim... View Details
    Keywords: Price; Innovation and Invention; Service Operations; Partners and Partnerships; Competitive Advantage; Diversification; Legal Services Industry; United Kingdom
    Related
    • 2006
    • Working Paper

    The Value of a 'Free' Customer

    By: Sunil Gupta, Carl F. Mela and Jose M. Vidal-Sanz

    Central to a firm's growth and marketing policy is the revenus and profit potential of its customer assets. As a result, there has been a recent proliferation of work regarding customer lifetime value. However, extant research in this area is silent regarding how to... View Details

    Keywords: Customer Value and Value Chain; Auctions; Network Effects; Business Strategy
    Related

      Political Standards

      The University of Chicago Press November 2015.

      Prudent, verifiable, and timely corporate accounting is a bedrock of our modern capitalist system. In recent years, however, the rules that govern corporate accounting have been subtly changed in... View Details

        Chip Bergh

        Chip Bergh is a Senior Lecturer at Harvard Business School. Prior to joining HBS, Chip served as president and chief executive officer of Levi Strauss & Co. (LS&Co.) from September 2011 until January 2024. He also served on the Company’s Board of Directors... View Details

        • 01 May 2019
        • What Do You Think?

        What Should the Leadership of YouTube Do?

        barred People already consume tabloid newspapers, racist propaganda, biased news broadcasts, and pornography willingly. Let them at least know how the general public categorizes such materials Everyone benefits from such a system. Viewers... View Details
        Keywords: by James Heskett; Entertainment & Recreation; Media & Broadcasting
        • 04 Oct 2018
        • Research & Ideas

        Diversity Boosts Profits in Venture Capital Firms

        Gompers says. A second possibility is that women might be more willing to invest in companies headed by women, seeing opportunities other funds might miss. A third explanation is that gender diversity generates alternative perspectives... View Details
        Keywords: by Michael Blanding; Banking; Financial Services
        • 05 Dec 2014
        • Working Paper Summaries

        Seesaws and Social Security Benefits Indexing

        Keywords: by Matthew Weinzierl
        • 09 Nov 2011
        • Working Paper Summaries

        CEO Bonus Plans: And How to Fix Them

        Keywords: by Kevin J. Murphy & Michael C. Jensen
        • 17 Jun 2010
        • Working Paper Summaries

        When Do Analysts Add Value? Evidence from Corporate Spinoffs

        Keywords: by Emilie Rose Feldman, Stuart C. Gilson & Belén Villalonga
        • Research Summary

        My research draws upon social and cultural theories to address three important topics in marketing: branding strategy, organizing to deliver creative content, and cultural consumer behavior:

        1)Branding Strategy: How are iconic brands built?

        I have... View Details