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  • 2008
  • Chapter

Conceptual Foundations of the Balanced Scorecard

By: Robert S. Kaplan

David Norton and I introduced the Balanced Scorecard in a 1992 Harvard Business Review article. The article was based on a multi-company research project that studied performance measurement in companies whose intangible assets played a central role in value... View Details

Keywords: Balanced Scorecard; Management Systems; Measurement and Metrics; Performance Improvement; Strategy
Related
  • 25 Mar 2016
  • HBS Seminar

Curtis Keith, Harvard University, Blavatnik Biomedical Accelerator

    MOVE: Putting America's Infrastructure Back in the Lead

    Americans are stuck. We live with travel delays on congested roads, shipping delays on clogged railways, and delays on repairs, project approvals, and funding due to gridlocked leadership. These delays affect us all, whether you are a daily commuter, a frequent... View Details

    • 09 Dec 2019
    • Research & Ideas

    Identify Great Customers from Their First Purchase

    working paper, Ascarza and coauthor Nicolas Padilla, a doctoral candidate at Columbia Business School, show that a statistical tool known as a deep exponential family model can effectively sort the most... View Details
    Keywords: by Kristen Senz; Retail; Service
    • 11 May 2016
    • Research & Ideas

    Fix This! Why is it so Painful to Buy a New Car?

    Harvard Business School have as much pain shopping for a new car as the rest of us. For Jill Avery, a senior lecturer in the Marketing Unit, one experience included being ignored by a salesman, who turned repeatedly to her husband to talk... View Details
    Keywords: by Sean Silverthorne; Auto
    • 01 Mar 2024
    • News

    The Internet's Next Frontier

    business leaders navigate this rapidly evolving next frontier of the internet, build new ventures in it, and adapt existing business models so that companies and organizations... View Details
    Keywords: Jennifer Gillespie
    • 18 Apr 2017
    • First Look

    First Look at New Ideas, April 18

    March 27, 2017 Harvard Business Review How the Water Industry Learned to Embrace Data By: Cespedes, Frank V., and Amir Peleg Abstract—Most current talk about “big data” seems to assume the disintermediation or replacement of physical... View Details
    Keywords: by Sean Silverthorne
    • 05 May 2003
    • Research & Ideas

    Sharing the Responsibility of Corporate Governance

    Harvard Business School professor Constance Bagley studies the intersection of business and law, and is interested in how companies can use legal resources as a competitive asset. In this interview, Bagley... View Details
    Keywords: by Carla Tishler
    • 21 Aug 2018
    • First Look

    New Research and Ideas, August 21, 2018

    new world. Typical approaches used by legacy players such as using technology to improve efficiency, encouraging business units to do digital experiments, or launching independent units to spur innovation... View Details
    Keywords: Dina Gerdeman
    • 25 Jul 2007
    • Lessons from the Classroom

    The Evolution of Apple

    In the context of the computer industry at large, professor David Yoffie explores the ups and downs of a company that's always been a bit different in "Apple Computer, 2006." The case poses this question: Given its 2 percent computer market share that year,... View Details
    Keywords: by Julia Hanna; Computer; Technology
    • Web

    Batten Hall | About

    curriculum. On the first floor is the Harvard Innovation Lab (i-lab). Launched in November 2011, the i-lab serves as a resource for students from across Harvard University interested in exploring entrepreneurship and innovation, bringing... View Details
    • 2012
    • Chapter

    Schumpeterian Competition and Diseconomies of Scope: Illustrations from the Histories of Microsoft and IBM

    By: Timothy F. Bresnahan, Shane Greenstein and Rebecca M. Henderson
    We address a longstanding question about the causes of creative destruction. Dominant incumbent firms, long successful in an existing technology, are often much less successful in new technological eras. This is puzzling, since a cursory analysis would suggest that... View Details
    Keywords: Technological Innovation; Opportunities; Competition; Information Technology; Innovation and Management; Organizations; Relationships; Information Technology Industry
    Related
    • 31 May 2017
    • What Do You Think?

    Can Amazon Do What Walmart Couldn’t, Stop the 'Wheel of Retailing'?

    In 1997, a young entrepreneur visited a class at Harvard Business School taught by my colleague, Len Schlesinger. The class discussed a case based on the visitor’s fledgling online retailing company that had rapidly expanded sales to $100... View Details
    Keywords: by James Heskett; Retail
    • 11 Aug 2008
    • Research & Ideas

    Strategy Execution and the Balanced Scorecard

    budget be driven from the revenue targets in the strategic plan. In The Execution Premium, we describe how a time-driven activity-based cost model provides the previously missing link between the revenue growth targets in a strategic plan... View Details
    Keywords: by Martha Lagace
    • August 2014
    • Article

    Incentives in a Stage-Gate Process

    By: Raul O. Chao, Kenneth C. Lichtendahl and Yael Grushka-Cockayne
    Many large organizations use a stage‐gate process to manage new product development projects. In a typical stage‐gate process project managers learn about potential ideas from research and exert effort in development while senior executives make intervening go/no‐go... View Details
    Keywords: Stage-Gate Process; Production; Operations; Product Development; Innovation and Invention
    Related
    • 14 Jul 2014
    • Research & Ideas

    Pay Attention To Your ‘Extreme Consumers’

    typical consumers think. That's fine if you only want to keep making incremental improvements to your products, says Jill Avery, senior lecturer at Harvard Business School and a former brand manager at Gillette, Samuel Adams, and... View Details
    Keywords: by Michael Blanding
    • 04 Dec 2013
    • Research & Ideas

    The Fantastic Horizon: How to Invest in a New City

    Editor's Note: Rapid urbanization and resource scarcity pose problems—and opportunities—for businesses and governments all over the world. But who can best lead the building and developing of these municipalities? One model: promotion and... View Details
    Keywords: by John Macomber; Construction; Real Estate
    • 28 Apr 2015
    • First Look

    First Look: April 28

    prematurely pressured into decisions that went against their open-platform philosophy, they also knew that in order to fulfill their mission to democratize education, they had to eventually build a revenue-generating business. But what View Details
    Keywords: Sean Silverthorne
    • 24 Jan 2020
    • News

    Clayton M. Christensen Dies at 67

    High Distinction (1979) and a DBA (1992) from Harvard Business School. He was granted tenure at the School in 1998 and named to a chaired professorship in 2001. “Clayton Christensen was one of the world’s greatest scholars on View Details
    • Web

    Events & Presentations - Institute For Strategy And Competitiveness

    January 9-13, 2023 January 2023 VBHC Intensive Seminar HBS Campus, Boston, MA The annual one-week Value-Based Health Care Delivery Intensive Seminar is a non-credit, graduate-level program held at Harvard Business School using in-depth... View Details