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  • All HBS Web  (14,737)
    • People  (57)
    • News  (2,450)
    • Research  (9,837)
    • Events  (46)
    • Multimedia  (363)
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  • September 2020
  • Case

Uber at a Crossroads (2017)

By: Ramon Casadesus-Masanell and Karen Elterman
This case describes the history of Uber, its business model—including the ways it differed from that of the traditional taxi industry—and its competition with Lyft. The case is set in 2017, a year in which Uber was plagued by even more scandals than usual, though its... View Details
Keywords: Business Startups; Business Model; Customer Satisfaction; Fairness; Values and Beliefs; Price; Profit; Revenue; Investment; Government Legislation; Business History; Compensation and Benefits; Resignation and Termination; Employment; Wages; Lawfulness; Leadership Style; Leading Change; Management Style; Market Entry and Exit; Digital Platforms; Product Design; Organizational Culture; Problems and Challenges; Attitudes; Strategy; Competitive Strategy; Expansion; Transportation Networks; Mobile and Wireless Technology; Valuation; Transportation Industry; Technology Industry; United States
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Casadesus-Masanell, Ramon, and Karen Elterman. "Uber at a Crossroads (2017)." Harvard Business School Case 721-376, September 2020.
  • March 2012 (Revised January 2013)
  • Case

Boston Children's Hospital: Measuring Patient Costs

By: Robert S. Kaplan, Mary L. Witkowski and Jessica A. Hohman
The case describes two pilot projects on applying activity-based costing to measuring the cost of treating patients. It presents process maps and financial data relating to the processes used during (1) an office visit to a plastic surgeon for three different diagnoses... View Details
Keywords: Health Care; Time-Driven Activity-Based Costing; Costing; Hospitals; Activity Based Costing and Management; Mathematical Methods; Health Industry
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Kaplan, Robert S., Mary L. Witkowski, and Jessica A. Hohman. "Boston Children's Hospital: Measuring Patient Costs." Harvard Business School Case 112-086, March 2012. (Revised January 2013.)
  • 2022
  • Article

Efficiently Training Low-Curvature Neural Networks

By: Suraj Srinivas, Kyle Matoba, Himabindu Lakkaraju and Francois Fleuret
Standard deep neural networks often have excess non-linearity, making them susceptible to issues such as low adversarial robustness and gradient instability. Common methods to address these downstream issues, such as adversarial training, are expensive and often... View Details
Keywords: AI and Machine Learning
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Srinivas, Suraj, Kyle Matoba, Himabindu Lakkaraju, and Francois Fleuret. "Efficiently Training Low-Curvature Neural Networks." Advances in Neural Information Processing Systems (NeurIPS) (2022).
  • August 2005 (Revised April 2008)
  • Teaching Note

Store24 (A): Statistics Review with Data Desk (TN)

By: Frances X. Frei
Presents an overview of the statistical analysis covered in the case discussion. View Details
Keywords: Mathematical Methods; Retail Industry
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Frei, Frances X. "Store24 (A): Statistics Review with Data Desk (TN)." Harvard Business School Teaching Note 606-036, August 2005. (Revised April 2008.)

    Srikant M. Datar

    Srikant M. Datar became the eleventh dean of Harvard Business School on 1 January 2021. During his tenure as a faculty member, he served as Senior Associate Dean for University Affairs (including Faculty Chair of the Harvard Innovation Lab), for Research, for... View Details

    Keywords: accounting industry; airline; automobiles; banking; biotechnology; communications; consumer products; e-commerce industry; health care; high technology; investment banking industry; management consulting; manufacturing; pharmaceuticals; venture capital industry
    • 2023
    • Working Paper

    PRIMO: Private Regression in Multiple Outcomes

    By: Seth Neel
    We introduce a new differentially private regression setting we call Private Regression in Multiple Outcomes (PRIMO), inspired the common situation where a data analyst wants to perform a set of l regressions while preserving privacy, where the covariates... View Details
    Keywords: Analytics and Data Science; Mathematical Methods
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    Neel, Seth. "PRIMO: Private Regression in Multiple Outcomes." Working Paper, March 2023.
    • 2014
    • Chapter

    Ein Jahrzehnt Clusterpolitik und -forschung: Implikationen für eine moderne, clusterorientierte Wirtschaftsförderung

    By: Christian H.M. Ketels
    Reflecting on the experience of nearly two decades this chapter discusses the nature of cluster-based economic policies. It first looks at the types of programmes and initiatives that have emerged, and the evidence on their impact on economic outcomes. It then tracks... View Details
    Keywords: Clusters; Cluster Initiative Program; Economic Policy; Regional Policy; Policy; Economics
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    Ketels, Christian H.M. "Ein Jahrzehnt Clusterpolitik und -forschung: Implikationen für eine moderne, clusterorientierte Wirtschaftsförderung." Chap. 3 in Zukunft der Wirtschaftsförderung, edited by Rasmus C. Beck, Rolf G. Heinze, and Josef Schmid, 45–64. Nomos Verlagsgesellschaft, 2014, German ed.
    • April 2011
    • Supplement

    Felipe Calderón: Leading with Light and Power (B)

    By: J. Bruce Harreld and David Lane
    This sequence of cases explores how leaders get their team focused on framing, analyzing, and ultimately acting upon complex decisions. The A case provides an inside look as President of Mexico, Felipe Calderon, works with his cabinet ministers to decide how to... View Details
    Keywords: Management Analysis, Tools, and Techniques; Decision Choices and Conditions; Cases; Crime and Corruption; State Ownership; Business or Company Management; Economics; Risk and Uncertainty; Finance; Performance; Management Teams; Strategic Planning; Energy Industry; Mexico City
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    Harreld, J. Bruce, and David Lane. "Felipe Calderón: Leading with Light and Power (B)." Harvard Business School Supplement 811-080, April 2011.
    • July 1999 (Revised June 2000)
    • Case

    Edward Jones

    By: Michael E. Porter and Gregory C. Bond
    Edward Jones is a leading, highly profitable retail brokerage firm with a unique strategy very different from those of its rivals. The case describes Jones's activities and allows a rich discussion of its positioning choices, supporting activities, and tradeoffs. Jones... View Details
    Keywords: Financial Institutions; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Growth Management; Business Strategy; Competition; Competitive Strategy; Banking Industry; Financial Services Industry
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    Porter, Michael E., and Gregory C. Bond. "Edward Jones." Harvard Business School Case 700-009, July 1999. (Revised June 2000.)
    • Web

    Introduction - Option Pricing in Theory & Practice: The Nobel Prize Research of Robert C. Merton - Exhibits - Historical Collections

    be awarded to Professor Robert C. Merton, Harvard University, and Professor Myron S. Scholes, Stanford University, "for a new method to determine the value of derivatives." Robert Merton is View Details
    • March 2002 (Revised May 2007)
    • Case

    Customer Profitability and Customer Relationship Management at RBC Financial Group (Abridged)

    By: V.G. Narayanan and Lisa Brem
    The Royal Bank of Canada uses customer relationship management and customer profitability tools to gain a competitive advantage in Canada's increasingly crowded financial services market. The case presents two pricing and customer management issues: one from the point... View Details
    Keywords: Customers; Customer Relationship Management; Price; Perspective; Marketing; Competitive Advantage; Financial Services Industry; Banking Industry; Canada
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    Narayanan, V.G., and Lisa Brem. "Customer Profitability and Customer Relationship Management at RBC Financial Group (Abridged)." Harvard Business School Case 102-072, March 2002. (Revised May 2007.)
    • July 2022 (Revised January 2024)
    • Case

    Kovi: Changing Brazil's Mobility Landscape

    By: Lynda M. Applegate, Michael Norris and Alexis Lefort
    Kovi, a car rental startup located in São Paulo, Brazil, provides affordable access to rental cars for rideshare drivers. The case examines the origins of the company, provides background on the auto and rideshare industries in Brazil, and follows the CEO, Adhemar... View Details
    Keywords: Ridesharing; Entrepreneurship; Growth and Development Strategy; Business Startups; Developing Countries and Economies; Auto Industry; Brazil; Mexico; Latin America
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    Applegate, Lynda M., Michael Norris, and Alexis Lefort. "Kovi: Changing Brazil's Mobility Landscape." Harvard Business School Case 823-028, July 2022. (Revised January 2024.)
    • 30 Sep 2020
    • News

    How Nonprofit Foundations Can Sustainably Fund Disease Research

    • August 2005 (Revised April 2008)
    • Teaching Note

    GuestFirst Hotel (B): Statistics Review with Data Desk (TN)

    By: Frances X. Frei
    Presents an overview of the statistical analysis covered in the case discussion. View Details
    Keywords: Mathematical Methods; Accommodations Industry
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    Frei, Frances X. "GuestFirst Hotel (B): Statistics Review with Data Desk (TN)." Harvard Business School Teaching Note 606-039, August 2005. (Revised April 2008.)
    • January 2008
    • Article

    Nonemployment Stigma as Rational Herding: A Field Experiment

    By: Felix Oberholzer-Gee
    Long spells of unemployment are known to reduce the likelihood of re-employment, but it is difficult to discern the reasons for this observation. Using an experimental method that controls for search intensity and possible discouragement of job applicants, I document... View Details
    Keywords: Job Search; Job Cuts and Outsourcing; Employment; Cognition and Thinking; Perception; Creativity; Human Needs; Job Interviews; Selection and Staffing; Recruitment; Managerial Roles; Judgments; Employment Industry
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    Oberholzer-Gee, Felix. "Nonemployment Stigma as Rational Herding: A Field Experiment." Journal of Economic Behavior & Organization 65, no. 1 (January 2008): 30–40.
    • Article

    Private and Civil Society Governors of Mercury Pollution from Artisanal and Small-scale Gold Mining: A Network Analytic Approach

    By: Kristin Sippl
    Artisanal and small-scale gold mining (ASGM) is both a subsistence livelihood for millions of people and the leading source of mercury pollution globally. The United Nation’s 2013 Minamata Convention on Mercury aims to address this challenge, but such public regulatory... View Details
    Keywords: Artisanal And Small-scale Mining (ASM); Private Governance; Gold; Mercury; Mining; Governance; Networks; Pollutants; Research
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    Sippl, Kristin. "Private and Civil Society Governors of Mercury Pollution from Artisanal and Small-scale Gold Mining: A Network Analytic Approach." Extractive Industries and Society 2, no. 2 (April 2015): 198–208.
    • November 2023
    • Case

    Axie Infinity: Video Game Meets Blockchain

    By: Marco Di Maggio and Wenyao Sha
    The narrative unfolds from the perspective of Sky Mavis's leadership team, facing a high-stakes, rapidly evolving digital frontier. They navigate the exhilarating yet tumultuous journey of Axie Infinity, balancing innovation with sustainability. It explores the game's... View Details
    Keywords: Blockchain; Business Model; Games, Gaming, and Gambling; Currency; Innovation and Management; Business Strategy; Video Game Industry
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    Di Maggio, Marco, and Wenyao Sha. "Axie Infinity: Video Game Meets Blockchain." Harvard Business School Case 224-021, November 2023.
    • January–February 2020
    • Article

    Are You Undervaluing Your Customers?: It’s Time to Start Measuring and Managing Their Worth

    By: Rob Markey
    Leaders recognize that they should manage their businesses to maximize the value of the customer base. But too often, earnings pressures result in cost-cutting measures that hurt customers.

    Loyalty-leading companies operate differently. They create systems for... View Details

    Keywords: Customer Experience; Customer Value; Customer Centric Initiative; Customer Focused Organization; Customer Lifetime Value; Customer Focus and Relationships; Customer Value and Value Chain; Operations; Business Strategy
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    Markey, Rob. "Are You Undervaluing Your Customers? It’s Time to Start Measuring and Managing Their Worth." Harvard Business Review 98, no. 1 (January–February 2020): 42–50.
    • 09 Nov 2021
    • HBS Seminar

    Susan Murphy, Harvard-SEAS

    • October 2008 (Revised February 2012)
    • Case

    Amazon Web Services

    By: Robert S. Huckman, Gary P. Pisano and Liz Kind
    Considers the development of Amazon Web Services (AWS), a division of Amazon.com, Inc., specializing in the provision of web-based storage and computing services to web developers. The case focuses on the issues facing Andy Jassy, the head of AWS, in 2008 as AWS faces... View Details
    Keywords: Price; Market Entry and Exit; Service Operations; Competition; Diversification; Retail Industry; Web Services Industry
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    Huckman, Robert S., Gary P. Pisano, and Liz Kind. "Amazon Web Services." Harvard Business School Case 609-048, October 2008. (Revised February 2012.)
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