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  • 30 Apr 2021
  • News

Revealing the Rules

conventional rules for success aren’t enough. There is another set of expectations that determine who gets ahead and who doesn’t. Top performers follow these patterns without realizing it—and managers expect them from View Details
  • 1990
  • Chapter

Executives' Attitudes toward Advertising Regulation: A Survey

By: B. B. Reece and S. A. Greyser
Keywords: Management Teams; Advertising; Governing Rules, Regulations, and Reforms; Government and Politics; Attitudes; Business and Government Relations; Advertising Industry
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  • October 2002 (Revised March 2009)
  • Background Note

Foreign Direct Investment

By: Laura Alfaro and Esteban Clavell
Briefly reviews motivations and trends behind foreign direct investment and multinational corporations as well as the policy debate that surrounds them. View Details
Keywords: International Finance; Foreign Direct Investment; Multinational Firms and Management; Policy; Business and Government Relations
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  • 01 Dec 2018
  • News

Action Plan: The Power of Story

you were to where you are.” Henderson brings his story to audiences from LA to South Africa as managing director of the leadership development firm Henderson, Harper & Associates. Its power lies in its truth: From dabbling in marijuana at... View Details
Keywords: Ryan Jones
  • 05 Sep 2012
  • First Look

First Look: September 5

scientists that may be due to a performance management system that leaves top performing employees slighted by the practice of uniform ratings. In an effort to retain top employees, the company institutes a... View Details
Keywords: Sean Silverthorne
  • 06 Jan 2021
  • Research & Ideas

Unexpected Exercise Advice for the Super Busy: Ditch the Rigid Routine

reality is that some days you need to drive your kid to school.” So, what’s the alternative? Beshears teamed with researchers from the University of Pennsylvania and Johns Hopkins University in 2015 to test different ways to help 2,508 Google View Details
Keywords: by Danielle Kost
  • 12 Apr 2011
  • First Look

First Look: April 12

management practices. Using data for 58 countries, we show that after the adoption of mandatory sustainability reporting laws and regulations, the social responsibility of business leaders increases. We also document that both sustainable... View Details
Keywords: Sean Silverthorne
  • 01 Sep 2020
  • News

Saving Grace

mandate that private sector employers auto-enroll their employees in a pension plan. In the span of six years, the number of people with pensions in the UK jumped by 10 million. But just opening the accounts isn’t enough to ensure they... View Details
Keywords: Jen McFarland Flint
  • 26 Jan 2017
  • News

Turning Millennials into Leaders

millennials, so how can I help companies do that and engage those same lessons around leadership and service for their employees at the corporate level?’ So now I get a chance to work with companies and corporations to connect View Details
  • 04 May 2016
  • What Do You Think?

What Does Boaty McBoatface Tell Us About Brand Control on the Internet?

Show!’ Partner with a toy company and there could be a Boaty under every tree this Christmas and a Boaty Book explaining his or her research mission.’ Others were less enthusiastic. Darmody1 reminded us that, “it’s important to consider the effect of such a name on the... View Details
Keywords: by James Heskett; Advertising
  • 05 May 2003
  • Research & Ideas

Sharing the Responsibility of Corporate Governance

little or no control over which companies the fund manager or plan fiduciary selects for the portfolio. Indeed, managers of pension funds subject to the Employee Retirement... View Details
Keywords: by Carla Tishler
  • March 2021
  • Article

The Customer May Not Always Be Right: Customer Compatibility and Service Performance

By: Ryan W. Buell, Dennis Campbell and Frances X. Frei
This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the... View Details
Keywords: Customer Compatibility; Satisfaction; Profitability; Service Operations; Customer Relationship Management; Customer Satisfaction; Performance
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  • February 2016 (Revised June 2016)
  • Supplement

The Maggi Noodle Safety Crisis in India (B)

By: Karthik Ramanna and Radhika Kak
The local government in Delhi has ordered a ban on Nestlé's flagship product in India—Maggi Noodles, citing excessive lead content per government lab tests. Nestlé disputes the government tests, noting that internal and third-party tests show the product to be safe.... View Details
Keywords: Multinationals; Globalization; Regulation; Customer Relations; Business And Government; Safety; Leadership; Food; Multinational Firms and Management; Governance Compliance; Crisis Management; Customer Focus and Relationships; Business and Government Relations; Food and Beverage Industry; Delhi
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  • 22 Nov 2016
  • First Look

November 22, 2016

the complex regulatory environment that governs Indian gaming. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51932 Fall 2016 Manufacturing & Service Operations Management The Impact of Supplier Inventory Service... View Details
Keywords: Sean Silverthorne
  • 03 Jun 2020
  • Research & Ideas

Who Guarantees Your Workplace Is Safe for Return?

of equal or greater concern: Will shoppers, diners, students, and workers feel safe returning? How can they be comfortable that the space is safe beyond just taking someone’s word for it? Cautious and shell-shocked employees and... View Details
Keywords: by John Macomber and Joseph Allen; Real Estate
  • Third Quarter 2015
  • Article

Should Boards Mentor Their CEOs?: It Is a Complex Question. Here Are the Significant Considerations.

By: Jay W. Lorsch
It's a complex question with significant considerations, including how open the CEO is likely to be to such advice, the company's situation, and the characteristics of the board. View Details
Keywords: Directors; CEO Mentoring; Governing and Advisory Boards; Rank and Position; Management Teams
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  • 2015
  • Working Paper

Executives' Financial Preferences and Shareholder Tax Outcomes

By: Gerardo Pérez Cavazos and Andreya M. Perez-Silva
We demonstrate that executives’ personal financial preferences impact both layers of shareholder taxes, corporate taxes and corporate payouts. We reconstruct executives’ insider equity portfolios to quantify their personal incentives and analyze stock sales that reveal... View Details
Keywords: Executives; Capital Gain; Dividends; Effective Tax Rate; Tax Avoidance; Taxation; Management Teams; Business and Shareholder Relations
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  • 01 Jun 1999
  • News

Q & A: Pat Russo - Focused on the Future at Lucent Technologies

and improved customer relationship management opportunities. We're really talking about fundamental changes in how people communicate, get information, and conduct business. Wired for Success Pat Russo... View Details
  • 05 Feb 2019
  • First Look

New Research and Ideas, February 5, 2019

elephant attack to become a leading artificial intelligence software company. The case describes his unusual management approach emphasizing employee testing and selection, customer testing and selection,... View Details
Keywords: Dina Gerdeman
  • 02 Jul 2012
  • Research & Ideas

Why Good Deeds Invite Bad Publicity

concludes Oberholzer-Gee. In other words, at least when it comes to oil spills, the goodwill "insurance policies" weren't worth the paper they were written on. Lessons Learned One lesson to take away from the findings is that managing... View Details
Keywords: by Michael Blanding; Energy