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  • 10 Mar 2015
  • First Look

First Look: March 10

Casadesus-Masanell, Ramon, Joan E. Ricart, and Jorge Tarzijan Abstract—No abstract available. Publisher's link: http://ukcatalogue.oup.com/product/9780198701873.do February 2015 Manufacturing & Service Operations Management Improving... View Details
Keywords: Carmen Nobel
  • 25 Aug 2022
  • News

Open Market

and changing market dynamics, all while still launching new products and services to remain competitive. Robinhood has adapted to many changes and, if anything, has proven to be a disruptor in how it has taken the concept of investing and... View Details
Keywords: Dan Morrell; illustration by Keith Negley; Securities, Commodities, and Other Financial Investments; Finance
  • September 1994 (Revised October 2002)
  • Case

Citibank: Launching the Credit Card in Asia Pacific (A)

By: V. Kasturi Rangan
Consumer Bank pondered the possibilities of launching a credit card in the Asia Pacific region. The bank's New York headquarters, and several of its country managers in the region, were not enthusiastic. But others were supportive because of the opportunity to expand... View Details
Keywords: Product Launch; Service Operations; Value Creation; Customer Focus and Relationships; Trade; Business Strategy; Expansion; Laws and Statutes; Banking Industry; Asia; New York (city, NY)
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  • 25 Feb 2022
  • Blog Post

Climate Stories Episode #1: Kameale C. Terry

can be off-line at any one time. Terry says the percentage rises to 50% inoperable in Texas and D.C.; nowhere are more than 90% of the stations fully operational. By contrast, 150,000 gas stations in the U.S. provide multiple pumps, run smoothly and are View Details
  • 01 Mar 2023
  • News

The Latest Model

was booming: The price of bitcoin had surged to nearly $20,000; governments were beginning to recognize the cryptocurrency as legal tender; and industries from fintech to pharma were launching blockchain-related projects. (Though best... View Details
Keywords: Alexander Gelfand; blockchain; cryptocurrency; economic models; innovation; consulting; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
  • 05 Aug 2010
  • What Do You Think?

What Is Customer Opinion Good For?

mine]. Our research found that customers can scarcely imagine how to create uncontested market space. Their insight also tends toward the familiar 'offer me more for less.' And what customers typically want 'more' of are those product and View Details
Keywords: by Jim Heskett; Technology
  • June 2007 (Revised March 2010)
  • Case

Managing Orthopaedics at Rittenhouse Medical Center

By: Richard M.J. Bohmer, Robert S. Huckman, James Weber and Kevin J. Bozic
Considers the issues associated with running multiple business models–a private practice and an academic faculty practice--within the confines of the orthopaedics department of a single medical center. Students assume the role of Neela Wilson, Executive Director of... View Details
Keywords: Business Units; Business Model; Health Care and Treatment; Service Operations; Conflict Management; Competition; Health Industry
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  • 01 Sep 2020
  • News

Elevator Pitch: First Byte

Illustration by Drue Wagner Illustration by Drue Wagner Concept: “Alfred,” a food industry collaborative robot, or “cobot,” trained to assist in the assembly of items such as salads and food bowls at commercial kitchens and fast-casual... View Details
Keywords: Artificial Intelligence; restaurants; food prep; Food Services and Drinking Places; Food Services and Drinking Places
  • Profile

Shaun Miller

forward to the excitement of working in a new country and business environment, the breadth of new industries I will have the opportunity to experience, and the ability to make a meaningful impact on organizations. In Latin America, where... View Details
Keywords: Other Financial Services; Other Financial Services; Other Financial Services
  • 04 Sep 2019
  • News

Alumni and Faculty Books for September 2019

consumer, today’s competition, and the wealth of media at your disposal. In-depth discussion highlights the field’s ever-increasing connectivity, with practical guidance on brand design and storytelling, social media marketing, branding in the View Details
  • Web

Strategic Financial Analysis Online Course | HBS Online

Online. What you earn . Overview Syllabus Enrollment Stories FAQs Enroll Now Key Concepts Forecast financial performance in the near and long term to guide strategic decision-making Compare organizations’ performance and recognize value and differentiation drivers... View Details
  • 08 Mar 2013
  • News

The Accidental Innovator

at Wohl Capital, a hedge fund. At night, I’d call her, and using Yahoo! Doodle as a shared notepad, I’d tutor her in math via computer and telephone. Other cousins and their schoolmates soon wanted help, too. It was getting crazy.... View Details
  • 19 Oct 2010
  • First Look

First Look: October 19, 2010

Diversity in Experience and Team Familiarity on Team Performance Authors:Robert S. Huckman and Bradley R. Staats Publication:Manufacturing and Service Operations Management (forthcoming) Abstract In this paper, we consider how the... View Details
Keywords: Sean Silverthorne
  • 15 Apr 2014
  • First Look

First Look: April 15

controls, employment at target establishments declines 3% over two years post buyout and 6% over five years. The job losses are concentrated among public-to-private buyouts and transactions involving firms in the service and retail... View Details
Keywords: Sean Silverthorne
  • Web

Lessons in Economics | Baker Library | Bloomberg Center | Harvard Business School

Story of United States Steel . CEO and chairman of the board of directors Irving S. Olds underscored the volume’s celebration of the company’s achievements “in terms of service to the nation” noting that “profitable and successful View Details
  • June 2017
  • Teaching Note

The De Beers Group: Exploring the Diamond Reselling Opportunity

By: Benjamin C. Esty, Daniel P. Gross and Lauren G. Pickle
In September 2014, Tom Montgomery (SVP of strategic initiatives at the De Beers Group) and his team launched a pilot program in the United States to explore $1 billion diamond market for pre-owned (recycled) diamonds. According to Montgomery, the motivation for the... View Details
Keywords: Diamonds; Go-to-market Strategy; Secondary Market; Willingness To Pay; Pilot Program; Strategy Development; Strategy Execution; Scope; Marketing; Advertising; Branding; Customer Value; Pawn Shops; Jewelry; Supply And Demand; Corporate Strategy; Business Strategy; Vertical Integration; Advertising Campaigns; Value Creation; Retail Industry; Retail Industry; Retail Industry; Retail Industry; United States; United Kingdom; Africa; Botswana; South Africa; Namibia
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  • 02 Sep 2002
  • What Do You Think?

What Can Business Schools Do to Avoid Bad Apples?

person's commitment to service outside of their profession ... as good an indication as any of a person's commitment to more than just achieving status and making money" (Tammy Doty); 3) encouraging a school's admissions group to... View Details
Keywords: by James Heskett
  • 01 Apr 1998
  • News

Student Conferences Inspire Campus Dialogue

African-American consumer market. Three HBS alumni were also honored with AASU awards: E. Stanley O'Neal (MBA '78), who received the Professional Achievement Award; Deborah C. Wright (MBA/JD '84), who received the Civic Commitment Award; and Nancy L. Lane (29th PMD),... View Details
  • 01 Jun 2014
  • News

Alumni and Faculty Books for June 2014

care industry to give customers more choices, freedom, power, and information, and at far lower prices. He recommends disruption of the status quo through new business models, new payment models, and new technologies that give patients... View Details
  • Web

Once in a Lifetime Opportunities | Social Enterprise | Harvard Business School

effectively and efficiently measure the impact of Acumen’s portfolio companies. “We developed Lean Data as a smart way to listen to our customers and understand the impact of our products and services on their lives,” Kasia says. In the... View Details