generations - Publications - Faculty & Research

07 Apr 2020
Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

as Miller Lite’s virtual tip jar for bartenders or Yum Brands $1,000 bonuses to its Taco Bell, Pizza Hut, and KFC general managers during mandated restaurant closures and emergency medical relief fund for employees diagnosed with... View Details

Keywords: by Jill Avery and Richard Edelman

20 Dec 2013
Working Paper Summaries

Zooming In: A Practical Manual for Identifying Geographic Clusters

Keywords: by Juan Alcácer & Minyuan Zhao

21 Feb 2013
Working Paper Summaries

Developing the Guts of a GUT (Grand Unified Theory): Elite Commitment and Inclusive Growth

Keywords: by Lant Pritchett & Eric D. Werker

08 Mar 2012
Working Paper Summaries

Customer-Driven Misconduct: How Competition Corrupts Business Practices

Keywords: by Victor Manuel Bennett, Lamar Pierce, Jason A. Snyder & Michael W. Toffel; Auto

Research Summary

Developing Organizational Capabilities to Compete

By: Michael Beer

Michael Beer’s current research focuses on the question of what makes an Effective Organization. Based on his extensive research and practice about this question Beer has identified six highly interrelated core capabilities:

Capacity of the... View Details

2016
Working Paper

Operations in the On-Demand Economy: Staffing Services with Self-Scheduling Capacity

By: Itai Gurvich, Martin Lariviere and Antonio Moreno

Motivated by recent innovations in service delivery such as ride-sharing services and work-from-home call centers, we study capacity management when workers self-schedule. Our service provider chooses capacity to maximize its profit (revenue from served customers minus... View Details

Keywords: Strategic Servers; On-demand Economy; Independent Capacity; Distributed Systems; Uber; Service Operations; Performance Capacity

Citation

SSRN

March 2015 (Revised December 2016)
Case

American Well: The DTC Decision

By: Elie Ofek and Natalie Kindred

In late 2013, telehealth company American Well, which developed a digital platform that allowed patients to conduct online medical consultations with physicians, is considering pursuing a direct-to-consumer (DTC) strategy. Founded in 2006, American Well had, to date,... View Details

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2010
Book

Seven Strategy Questions: A Simple Approach for Better Execution

By: Robert L. Simons

To stay ahead of the pack, you must translate your organization's competitive strategy into day-to-day actions that will enable your company to win in the marketplace. This means channeling resources into the right efforts, striking a balance between innovation and... View Details

Keywords: Decision Choices and Conditions; Innovation and Management; Resource Allocation; Business Processes; Organizational Culture; Competitive Strategy

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August 2007 (Revised September 2007)
Case

Gome: Bidding for China Paradise

Gome, China's largest electronics retailer, has the opportunity to acquire China Paradise, the number three player in the Chinese electronic retailer industry. This happened in the general context of a great market development and potential consolidation of the... View Details

Keywords: Acquisition; Trade; Market Entry and Exit; Performance; Opportunities; Competition; Consolidation; Corporate Strategy; Electronics Industry; Retail Industry; China

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13 Apr 2009
Research & Ideas

Kind of Blue: Pushing Boundaries with Miles Davis

1990s. Carl Størmer: On intellectual property rights, the extent to which improvisers should receive partial ownership is an unresolved issue in jazz. It is generally accepted that Bill Evans, the piano player on the session (except on... View Details

Keywords: by Martha Lagace; Music

29 Oct 2006
Research & Ideas

The History and Influence of Andy Grove

most fun place to work. He guided the company through one of the great transitions in tech history, changing a maker of memory chips into a microprocessor powerhouse, but also had failures such as Intel's response to the floating point issue. What do you think managers... View Details

Keywords: by Sean Silverthorne; Computer

05 Sep 2018
Research & Ideas

The Hidden Benefit of Giving Back to Open Source Software

Linux without contributing. Learning by contributing When a programmer or engineer runs into a problem or an opportunity to improve the Linux Kernel code, they generally suggest a change to a Linux “maintainer”–an experienced user who... View Details

Keywords: by Kristen Senz; Computer

18 Jun 2018
Research & Ideas

Warning: Scary Warning Labels Work!

used for general nutrition, but calorie needs vary.” A text warning label with wording similar to what San Francisco used in its labels: “WARNING: Drinking beverages with added sugar(s) contributes to obesity, diabetes, and tooth decay.”... View Details

Keywords: by Dina Gerdeman; Advertising; Public Relations

21 Nov 2015
HBS Case

HBS Cases: Stella McCartney Combines High Fashion with Environmental Values

be the best in class. Such products do not feel luxurious to more ethically and environmentally concerned consumers of today. I think the luxury industry in general has historically had a big impact on how we dress, how we look, how we... View Details

Keywords: by Brian Kenny; Fashion

22 Apr 2021
Blog Post

Launching the Women in Tech Initiative at HBS

investors, and engineers from companies such as Facebook, Bridgewater, Nutanix, Tenable and McKinsey. Goals and Charter of the Group As a new group, the team was focused on establishing a stable foundation upon which future generations of... View Details

05 Jul 2021
What Do You Think?

Do Companies Really Need Chief Experience Officers to Know Their Customers?

(Image credit: iStockphoto/skynesher) I will always remember November 11, 1977 as the day I drove a Ford Pinto into the employee parking lot of the General Motors Technical Center in Detroit. My vehicle was the only Ford product in a sea... View Details

Keywords: by James Heskett

01 Feb 1999
News

A Taste of Tradition

beverages, and pharmaceuticals, Kikkoman is a $2-billion global enterprise that still retains its family flavor. Kikkoman's executive managing director is Kenzaburo ("Ken") Mogi (MBA '73). Given that company tradition allows only one member per View Details

Keywords: Judith A. Ross