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  • Web

Social Enterprise - Faculty & Research

Foundation ; Impact Investing ; ESG ; Family Business ; Forecasting and Prediction ; Private Sector ; Renewable Energy ; Social Entrepreneurship ; Climate Change ; Environmental Sustainability ; Green Technology ; Financial Strategy ;... View Details
  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

effort to educate its employees about the benefits of an outside-in perspective (it even launched a "customer- centricity university" for employees) and, second, a monumental effort to mobilize action. From building... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • April 2020 (Revised January 2022)
  • Case

Uber: Competing Globally

By: Alexander J. MacKay, Amram Migdal and John Masko
This case describes Uber’s global market entry strategy and responses by regulators and local competitors. It details Uber’s entry into New York City (New York), Bogotá (Colombia), Delhi (India), Shanghai (China), Accra (Ghana), and London (United Kingdom). In each... View Details
Keywords: Business Ventures; Business Growth and Maturation; Business Model; Geography; Geographic Location; Geographic Scope; Globalization; Global Strategy; Multinational Firms and Management; Globalized Markets and Industries; Governance; Governance Controls; Governing Rules, Regulations, and Reforms; Innovation and Invention; Disruptive Innovation; Innovation Strategy; Law; Management; Growth and Development Strategy; Growth Management; Markets; Demand and Consumers; Consumer Behavior; Network Effects; Emerging Markets; Market Design; Market Entry and Exit; Market Participation; Supply and Industry; Industry Structures; Planning; Strategic Planning; Relationships; Business and Community Relations; Business and Government Relations; Business and Stakeholder Relations; Labor and Management Relations; Networks; Strategy; Adaptation; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Expansion; Information Technology; Mobile and Wireless Technology; Digital Platforms; Transportation; Transportation Networks; Technology Industry; Technology Industry; Africa; Ghana; Asia; China; Shanghai Shi; Shanghai; India; New Delhi; Europe; United Kingdom; England; London; Latin America; North and Central America; United States; New York (city, NY); New York (state, US); South America; Colombia
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  • 18 Sep 2017
  • Research & Ideas

'Likes' Lead to Nothing—and Other Hard-Learned Lessons of Social Media Marketing

at some of the social media missteps brands have taken over the past decade–and the lessons we’ve learned from them. Prioritizing technology over substance Maybe it’s because the medium seems so ephemeral, but digital brand managers are... View Details
Keywords: by Dina Gerdeman; Technology; Technology
  • 13 Jul 2020
  • Research & Ideas

Merck CEO Ken Frazier Discusses a COVID Cure, Racism, and Why Leaders Need to Walk the Talk

with technology take longer, they're harder to follow. I'm involved, in addition to running Merck, I co-chair the commission in New Jersey about re-opening the state. Corporate America is asking what it needs to do about racial... View Details
Keywords: by Staff; Pharmaceutical
  • 21 Oct 2015
  • Research & Ideas

How to Predict if a New Business Idea is Any Good

and pharmaceuticals. However, in non-R&D-intensive sectors, such as mobile apps and software, the ability to predict success was no better than random. Perhaps that is because it is easier to evaluate View Details
Keywords: by Michael Blanding; Accommodations; Financial Services
  • 20 Dec 2010
  • Research & Ideas

Panama Canal: Troubled History, Astounding Turnaround

years of construction of the Panama Canal proved to be a management foul-up of the first order. The Isthmian Canal Commission tried to supervise construction from Washington. This would have been a bad idea with the communications View Details
Keywords: by Sarah Jane Gilbert; Transportation
  • 23 Mar 2022
  • Blog Post

Learning Curve: The Brother-and-Sister Team Behind a New Edtech Nonprofit

children and parents alike. “Our interests really aligned on early childhood education,” Mahajan says. Recognizing that more than 50 percent of Indians have smartphones—and that mobile internet penetration is high, even among low-income... View Details
  • 20 May 2014
  • First Look

First Look: May 20

Hellenic Bottling Company) and the role of regulation in integrated reporting (Anglo-American). Download working paper: http://ssrn.com/abstract=2388716 Information Technology and the Distribution of Inventive Activity By: Forman, Chris,... View Details
Keywords: Sean Silverthorne
  • January 2024 (Revised January 2025)
  • Case

Huawei: Resilience amid Autarky and Adversity

By: William C. Kirby and Daniel Fu
In September 2023, Huawei made a dramatic return to the global smartphone space with the launch of its Mate 60 Pro smartphone, equipped with an indigenously designed, 7nm chip. This came despite a myriad of export controls and restrictions imposed against the company... View Details
Keywords: International Strategy; Semiconductors; Smartphone; Government And Politics; Government And Business; Digital Infrastructure; 5G; Political Risk; Business and Government Relations; Global Strategy; Multinational Firms and Management; Governing Rules, Regulations, and Reforms; AI and Machine Learning; Mobile and Wireless Technology; Leadership; Retirement; Corporate Strategy; Technology Industry; China; United States; Europe; Asia; Middle East
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  • 06 Oct 2020
  • Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

mobilized to accomplish. Reassess available resources. The relaunch is a time to reexamine information, budgetary resources, and networks that will help the team advance its goals. Understand members’ constraints. A relaunch is an ideal... View Details
Keywords: by Sean Silverthorne
  • January 2013 (Revised June 2018)
  • Case

Amazon, Apple, Facebook, and Google 2018

By: John Deighton and Leora Kornfeld
Four businesses had, by 2012, grown to dominate the infrastructure that all firms rely on to reach online customers. Will the balance of power among the four persist, will one take command at the expense of the other three, or are all four more vulnerable than they... View Details
Keywords: Internet and the Web; Competitive Advantage; Infrastructure; Mobile and Wireless Technology; Growth and Development; Service Industry; Retail Industry; United States
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  • 08 Feb 2010
  • HBS Case

Looking Behind Google’s Stand in China

If Google is forced to exit China, will it be a blow financially? A: I don't think so, although they were looking to make progress in China with other lines of business, such as the Android mobile phone platform. Q: Do you think Google... View Details
Keywords: by Sean Silverthorne; Technology
  • 01 Jan 2012
  • News

Hiroshi Mikitani, MBA 1993

effort, he mobilized Rakuten’s merchants in the south to help disaster victims in the north. The Rakuten Eagles, whose crimson uniforms symbolize the role that Harvard has played in Mikitani’s life, are based in the region hit hard by the... View Details
  • 12 Jun 2018
  • First Look

New Research and Ideas, June 12, 2018

returned to debt within six weeks. One to two years after intervention, treatment individuals were borrowing at the same rate as control households. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54587 Show or Tell? Improving Agent Decision Making in... View Details
Keywords: Dina Gerdeman
  • 15 Feb 2011
  • First Look

First Look: Feb. 15

countries and the future role of technological innovation in international efforts to mitigate the effects of climate change, amongst many other issues. Publisher's Link: http://www.palgrave.com/products/title.aspx?pid=383865 Is Life... View Details
Keywords: Sean Silverthorne
  • December 2018
  • Case

DraftKings and the Future of Fantasy Sports

By: Robert F. Higgins and Julia Kelley
Founded in 2012, DraftKings helped change the fantasy sports landscape by popularizing daily fantasy sports (DFS), or short-term fantasy sports tournaments that offered big cash prizes to winners. The company’s valuation exceeded $1 billion by 2015, but DraftKings soon... View Details
Keywords: Fantasy Sports; Daily Fantasy Sports; DraftKings; FanDuel; Supreme Court; Sports Betting; Sports Gambling; Sports; Business Model; Government Legislation; Lawsuits and Litigation; Laws and Statutes; Business Strategy; Internet and the Web; Mobile and Wireless Technology; Games, Gaming, and Gambling; Sports Industry; Entertainment and Recreation Industry; United States; Massachusetts; Boston
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  • 17 Feb 2022
  • Book

When Employees Feel a Sense of Purpose, Companies Succeed

should support their teammates in their personal development, no matter who they are or what their background. The Boston-based women’s technology company Ovia Health is the leading digital health platform in the United States for women... View Details
Keywords: by Ranjay Gulati
  • Web

Our Team - Social Impact Collaboratory

research examines corporate and household finance in emerging markets, with a focus on insurance, credit, and savings. He has also done extensive work on financial education in the US and emerging markets. His recent research focuses on designing and delivering advice... View Details
  • 25 Aug 2014
  • News

Ashraf M. Dahod, MBA 1981

$12 million in sales. Over the next 30-plus years, Dahod built five additional companies, each capitalizing on his own insights into technology and what the future would require—be it high-speed switching (Sigma Networks), high-speed... View Details
Keywords: Susan Young