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Show Results For
- All HBS Web
(741)
- People (1)
- News (220)
- Research (445)
- Events (1)
- Multimedia (5)
- Faculty Publications (118)
- Profile
Malory Mclemore
became a firefighter. Over a 30-year career, he gained a reputation as a strong leader and retired as a Battalion Chief after leading and training hundreds of firefighters. Outside of the Fire Department, my dad washed windows at local... View Details
- 02 Dec 2021
- News
Learning Curve
Courtesy Patti Melcher Patti Melcher (MBA 1986) never intended to open a school. After getting her start in investment banking in Houston’s energy sector after her time at HBS, Melcher became an early employee at SCF Partners, helping to... View Details
- 01 Jun 1998
- News
How the Ron Brown Award Was Born
ceremony.(photograph by Dotti Stone) Companies submitting projects for the award must be engaged in activities that significantly promote employee and/or community development and meet specific criteria. For example, a company's... View Details
- 12 Jul 2010
- Research & Ideas
Rocket Science Retailing: A Practical Guide
retailers empower their workers to improve processes at the store and also give them the tools and training needed to use the empowerment appropriately. Enlightened retailers also realize the importance of not overloading their store... View Details
- 22 Jun 2021
- Research & Ideas
The COVID-19 Mutiny: When Teams Leave and Take Their Clients
When the COVID-19 virus spread worldwide and normal life ground to a halt last year, we thought voluntary employee turnover would drop as well. But the opposite happened in one area: Lift outs—a group of workers who defect... View Details
- 17 Apr 2017
- HBS Case
This Turkish Debt Collector Is Customer-friendly
they could turn themselves around and become profitable again. The company developed a soft approach, training its employees to develop relationships with customers, learning about their individual... View Details
- 01 Dec 2015
- Research & Ideas
What to Do When Your Organization Has Dueling Missions
$3.94 billion in sales from its more than 3,000 retail stores and its online auction site. Even so, Goodwill’s core mission is to provide job training and placement to people with disabilities, criminal backgrounds, and other challenges... View Details
Keywords: by Carmen Nobel
- 16 Jun 2023
- Blog Post
Improve Decision-Making in Hiring: Common Pitfalls and How to Avoid Them
financial gains of diversity are not limited to venture capital but also expand to goods and service-based businesses. Addressing Unconscious Bias in Recruiting There are excellent resources to help train your managers and View Details
Keywords: All Industries
- 08 Sep 2021
- Blog Post
Building the Bridge from Nonprofit to VC with Joshua Mbanusi (MBA 2021)
offer front-line employees access to learning, coaching, and training that propels growth for individuals and their employers. While outside of the investing space, the business model is perfectly aligned... View Details
- 01 Sep 2009
- News
E Ink’s Wild Ride
newfound commitment to employee training resulted in E Ink University, with courses offered in Six Sigma, lean manufacturing, and project management. “We absolutely expect that others will figure out ways to... View Details
- 01 Mar 2018
- News
Ask the Expert: Disaster Master
value concentration; there’s been such a focus on efficiency that there are way fewer redundancies in a company’s production capacity and inventories,” says Beer, who offers insight and advice to alumni seeking guidance in unprecedented circumstances. How do you View Details
Keywords: Julia Hanna
- 09 Nov 2009
- Research & Ideas
Come Fly with Me: A History of Airline Leadership
slogan, mano a mano. Seizing this as a chance for great publicity, Kelleher hyped the event as "Malice in Dallas," gave 700 Southwest employees the morning off and brought them to the event to cheer him on. The arena soon echoed... View Details
- 24 Mar 2023
- News
Exploring Talent Markets; Aid for Turkey
turbulence in talent markets that isn't ending anytime soon. "There's been a fundamental shift in the marketplace, where employees have more power than they had in the past," says Kwok. "So companies are asking, ‘how do we attract and... View Details
Keywords: Margie Kelley
- 02 Sep 2014
- First Look
First Look: September 2
Publications September 2014 Organization Science Social Comparisons and Deception Across Workplace Hierarchies: Field and Experimental Evidence By: Edelman, Benjamin, and Ian Larkin Abstract—We examine how unfavorable social comparisons differentially spur View Details
Keywords: Sean Silverthorne
- 03 Feb 2003
- What Do You Think?
Can Business Schools Teach the Craft of Getting Things Done?
is right and being able to put it into practice in organizations include: (1) the use of memory and custom as a substitute for thinking, (2) fear of making a mistake which prevents employees from acting on knowledge, (3) measurements,... View Details
Keywords: by James Heskett
- 08 Jan 2001
- What Do You Think?
Have We Extended the Boundaries of the Firm Too Far?
partners, to enable its employees to work only on high value-added activities that yield more than $600,000 in revenues for each of its more than 25,000 employees. (The phenomenon is described in a case, "Cisco Systems: Are You... View Details
Keywords: by James Heskett
- 23 Jul 2018
- Research & Ideas
The Open Office Revolution Has Gone Too Far
(like employee satisfaction). Those are fine for understanding individual perceptions, but aren’t so good at quantifying real behavioral responses and organizational performance outcomes from open offices. The gap between perceptions and... View Details
Keywords: Re: Ethan S. Bernstein
- 28 May 2019
- News
Leading Questions
lieutenant in the Israel Defense Forces (IDF) where she trained intelligence officers, saw space for a midsized solution in the expanding and unregulated sector. There were the inexpensive multiple-choice tests, which slotted View Details
Keywords: April White
- Profile
Deborah A. Farrington
revenues is on its way to nearly $1 billion. The firm has grown from 40 employees to nearly 4000. And Farrington remains the lead director of the firm. Building on her success, Farrington has long been a vocal advocate and supporter of... View Details
- 14 Nov 2019
- News
Keeping Red Lobster Fresh
extremely open and solicit feedback from the employees closest to the action. I have lunch—one on one lunches—with employees at all levels of the company to really hear. I do that all the time. But that lets... View Details