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Portrait Project

Alan Xie

I revised my first resume at age nine. Red ballpoint pen in hand, I was my parents’ editor of last resort — delighted to mark up misplaced modifiers, oblivious to the quiet tragedy of fifteen years’ English practice rendered inadequate. Every View Details

30 May 2024
Research & Ideas

Racial Bias Might Be Infecting Patient Portals. Can AI Help?

Innovation Lack of Female Scientists Means Fewer Medical Treatments for Women Harnessing AI: What Businesses Need to Know in ChatGPT’s Second Years Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image:... View Details

Keywords: by Ben Rand; Health

13 Dec 2022
Research & Ideas

The Color of Private Equity: Quantifying the Bias Black Investors Face

Founders: An Entrepreneur’s Dilemma Fencing Off Silicon Valley: Cross-Border Venture Capital and Technology Spillovers Financial Distancing: How Venture Capital Follows the Economy Down and Curtails Innovation Feedback or ideas to share? View Details

Keywords: by Pamela Reynolds; Financial Services

08 Oct 2020
Research & Ideas

Keep Your Weary Workers Engaged and Motivated

assuming they were left off an email chain because they are being eased out when in fact a simple error might be to blame. Creating a psychologically safe environment does not mean compromising on performance. Instead, it means... View Details

Keywords: by Boris Groysberg and Robin Abrahams

October 2021
Article

Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach

By: Nicolas Padilla and Eva Ascarza

The success of Customer Relationship Management (CRM) programs ultimately depends on the firm's ability to understand consumers' preferences and precisely capture how these preferences may differ across customers. Only by understanding customer heterogeneity, firms can... View Details

Keywords: Customer Management; Targeting; Deep Exponential Families; Probabilistic Machine Learning; Cold Start Problem; Customer Relationship Management; Programs; Consumer Behavior; Analysis

Citation

Find at Harvard

18 Apr 2023
Research & Ideas

What Happens When Banks Ditch Coal: The Impact Is 'More Than Anyone Thought'

Consumers who are eager to mitigate climate change can take many actions, such as reducing the number of airline flights they take or installing solar panels on their homes. But the planet is in a race against time, and individual action alone won’t help most countries... View Details

Keywords: by Barbara DeLollis; Financial Services; Mining

19 Jan 2023
Research & Ideas

What Makes Employees Trust (vs. Second-Guess) AI?

choices, resulting in more efficient organizations. “It’s about how we think about talent and resource allocation,” Paik says. You Might Also Like: When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions Delivering a Personalized Shopping... View Details

Keywords: by Rachel Layne

20 Dec 2022
Op-Ed

Employee Feedback: The Key to Retention During the Great Resignation

Together Open Your Organization to Honest Conversations Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Unsplash/Dylan Gillis View Details

Keywords: by Michael Beer

07 Mar 2023
HBS Case

ChatGPT: Did Big Tech Set Up the World for an AI Bias Disaster?

who could have been instrumental in helping the company reach its long-term AI goals. You Might Also Like: Why Technology Alone Can't Solve AI's Bias Problem When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions Why Digital Is a State of Mind,... View Details

Keywords: by Scott Van Voorhis; Technology

13 May 2024
Research & Ideas

Picture This: Why Online Image Searches Drive Purchases

Price Hikes How Much More Would Holiday Shoppers Pay to Wear Something Rare? With Predictive Analytics, Companies Can Tap the Ultimate Opportunity: Customers’ Routines Feedback or ideas to share? Email the Working Knowledge team at... View Details

Keywords: by Rachel Layne; Information Technology; Technology; Consumer Products; Retail

Web

Request the Data - Leadership

including religion, marital status, and others, and will be emailed to you as an Excel spreadsheet. Name* Company/Institution* Email* Phone Address 1* Address 2 City/Region* State/Province* Zip/Postal Code* Country Select United States... View Details

05 Dec 2022
Research & Ideas

5 Companies Where Employees Move Up the Ladder Fast

Competitive Advantage Companies Can Expand Their Talent Pool by Giving Ex-Convicts a Second Chance Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/FangXiaNuo View Details

Keywords: by Pamela Reynolds

22 Jun 2022
Book

Four Elements for Finding the Right Career Path

Reinvent Your Career How Bonuses Get Employees to Choose Work Over Family How Women Can Learn from Even Biased Feedback Related reading from the Working Knowledge Archives Four Keys of Enduring Success: How High Achievers Win Feedback or ideas to share? View Details

Keywords: by Dina Gerdeman

16 Feb 2023
HBS Case

ESG Activists Met the Moment at ExxonMobil, But Did They Succeed?

The impact-investment hedge fund Engine No. 1 made a big splash in May 2021 when it managed to get three nominees elected to the ExxonMobil board of directors. It was an open effort to prod the oil giant toward renewable energy and test whether activist investing could... View Details

Keywords: by Lane Lambert; Financial Services

Web

Kraft Accelerator

Your First Name * Your Last Name * Your Company Name * Your Email Address * SUBMIT & DOWNLOAD Register now to stay in touch with us and get new information along the way Please complete the form: Your First Name * Your Last Name * Your... View Details

07 Apr 2023
Research & Ideas

When Celebrity ‘Crypto-Influencers’ Rake in Cash, Investors Lose Big

Holds Companies Accountable Is There a Method to Musk’s Madness on Twitter? Managers, Your Employees Don’t Want to Be Facebook ‘Friends’ Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: zz/John... View Details

Keywords: by Kristen Senz

Web

Forgot Password - Alumni

Help Forgot Password 8ms Forgot Your Password? If you know your HBS email address, you can use the reset your password application . If you do not, or if the reset form doesn't work for you, contact us at 617.384.5977 or by View Details

06 Dec 2022
Research & Ideas

Latest Isn’t Always Greatest: Why Product Updates Capture Consumers

Why Privacy Protection Notices Turn Off Shoppers Your Customers Have Changed. Here's How to Engage Them Again. Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/Uladzimir Zuyeu View Details

Keywords: by Michael Blanding; Consumer Products; Retail

06 Aug 2020
Blog Post

My HBS Financial Aid Story: Why I Chose to Invest in My Future

later, I received an email about a new award called the Forward Fellowship. This award would consider extenuating circumstances, and the separate application would provide an opportunity to convey my need for further aid. More... View Details

Web

Faculty & Research - Leadership

people from various social backgrounds to come together and engage with... January 2025 Case Netflix: Takedown Troubles By: Clayton S. Rose , Tom Quinn and Maxim Pike Harrell In October 2021, Netflix Co-CEO Ted Sarandos sent an all-staff View Details

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