Publications

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Article

Outcome and Process Frames: Strategic Renewal and Capability Reprioritization at the Federal Bureau of Investigation

By: Ryan Raffaelli, Tiona Zuzul, Ranjay Gulati and Jan Rivkin

[Research Summary]: Framing is critical for leaders who must build support for strategic renewal. While research has concentrated on renewal that replaces one set of capabilities with another, we explore a distinctive challenge: how leaders persuade stakeholders to... View Details

Keywords: Framing; Stakeholder Management; Capabilities; Transformation; Leading Change; Crisis Management; Resource Allocation; Government and Politics; Business and Stakeholder Relations; Public Administration Industry

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2015
Chapter

Institutional Innovation: Novel, Useful, and Legitimate

By: Ryan Raffaelli and Mary Ann Glynn

This chapter advances the theoretical construct of institutional innovation, which we define as novel, useful and legitimate change that disrupts, to varying degrees, the cognitive, normative, or regulative mainstays of an organizational field. Institutional... View Details

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18 Dec 2018
First Look

New Research and Ideas, December 18, 2018

Mitigating Malicious Envy: Why Successful Individuals Should Reveal Their Failures By: Brooks, Alison Wood, Karen Huang, Nicole Abi-Esber, Ryan W. Buell, Laura Huang, and Brian Hall Abstract—People often feel malicious envy, a destructive... View Details

Keywords: Dina Gerdeman

August 2020
Teaching Note

This Old House of Worship: St. Anthony Shrine (A) and (B)

By: Ryan Raffaelli and Leticia Garcia

Teaching Note for HBS Case Nos. 421-701 and 421-702. View Details

June 2020
Supplement

Moleskine (B): Maria Sebregondi and Arrigo Berni Video Supplements

By: Ryan Raffaelli and Raffaella Sadun

May 2006 (Revised February 2009)
Teaching Note

Publicis Groupe: Leading Creative Acquisitions (TN)

November 2005 (Revised February 2009)
Case

Publicis Groupe: Leading Creative Acquisitions

The CEO of a French-based advertising agency network led a series of high-profile acquisitions that created the world's 4th largest global communications company, after a failed strategic alliance taught him lessons about leadership and business relationships. View Details

Keywords: Mergers and Acquisitions; Leadership; Management Succession; Partners and Partnerships; Cooperation; Integration; France

Educators

07 May 2013
First Look

First Look: May 7

Quality Competition? By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei Abstract—When does increased service quality competition lead to customer defection, and which customers are most likely to defect? Our empirical analysis of... View Details

Keywords: Carmen Nobel

17 Dec 2015
News

Conducting Research That Influences Practice

is a fourth-year student in Marketing, one of eight doctoral programs offered by HBS. In addition to her research on consumer empowerment, she is pursuing coursework that includes the required Business Education of Scholars and Teachers... View Details

February 2025
Teaching Note

Moleskine Foundation: Can Creativity Change the World?

By: Alexandra C. Feldberg and Ryan Raffaelli

November 2005 (Revised February 2008)
Teaching Note

Shinhan Financial Group (A) (TN)

Keywords: Financial Services Industry

February 2005 (Revised March 2008)
Case

Shinhan Financial Group (A)

Mr. Young Hwi Choi, president and CEO of Shinhan Financial Group, embarked on an unconventional post-merger integration strategy with recently acquired Chohung Bank. The strategy focused on integrating traditional operations while attending to employees' reactions to... View Details

Keywords: Mergers and Acquisitions; Change Management; Employees; Leading Change; Organizational Change and Adaptation; Organizational Culture; Emotions; Integration; South Korea

Educators

01 Sep 2024
News

Alumni Books

Edited by Margie Kelley Alumni Books 20+ Years of Urban Rebuilding: Lessons from the Revival of Lower Manhattan after 9/11 By Patrice Derrington (MBA 1991) and Rosemary Scanlon (PMD 42, 1981) Routledge Following the destruction of the World Trade Center and the... View Details

July 2019 (Revised January 2023)
Module Note

Post-Merger Integration Action Planning

By: David G. Fubini, Ryan Raffaelli and Matthew Wiger

2015
Chapter

Staying the Same While Changing: Organizational Identity in the Face of Environmental Challenges

By: Mary Ann Glynn, Christi Lockwood and Ryan Raffaelli

We explore the role of organizational identity in the adoption of new sustainability practices, focusing on how identity functions as a driver of (or sometimes a drag on) adoption. Drawing on illustrations from the U.S. hotel industry, we examine how sustainability... View Details

Keywords: Organizational Change and Adaptation; Mission and Purpose; Organizational Culture; Environmental Sustainability; Adoption; Accommodations Industry; United States