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- Faculty Publications (156)
Show Results For
- All HBS Web (610)
- Faculty Publications (156)
- November 1974 (Revised July 1975)
- Case
Ropax, Inc. (A)
By: James L. Heskett and David H. Maister
Heskett, James L., and David H. Maister. "Ropax, Inc. (A)." Harvard Business School Case 675-064, November 1974. (Revised July 1975.)
- August 1993
- Case
USAA: Business Process Review for the Great Lakes Region
By: James L. Heskett and Roger H. Hallowell
USAA proposes to develop a new set of processes for its property and casualty division. The case focuses on processes used in automobile claims. View Details
Heskett, James L., and Roger H. Hallowell. "USAA: Business Process Review for the Great Lakes Region." Harvard Business School Case 694-024, August 1993.
- October 1992 (Revised December 1993)
- Case
ServiceMaster Co.: The Quality Services Network
By: James L. Heskett and Roger H. Hallowell
Keywords: Service Industry
Heskett, James L., and Roger H. Hallowell. "ServiceMaster Co.: The Quality Services Network." Harvard Business School Case 693-042, October 1992. (Revised December 1993.)
- January 1992
- Supplement
Texaco, Inc., Supplement
By: James L. Heskett and Roger H. Hallowell
Heskett, James L., and Roger H. Hallowell. "Texaco, Inc., Supplement." Harvard Business School Supplement 392-080, January 1992.
- June 2008
- Supplement
Professors Sven Larson and Kenneth Carpenter (C)
By: James L. Heskett and Tor Askild Aase Johannessen
Professor Kenneth Carpenter has received word that he has inadvertently offended one of his students. He is pondering a possible response. View Details
Heskett, James L., and Tor Askild Aase Johannessen. "Professors Sven Larson and Kenneth Carpenter (C)." Harvard Business School Supplement 908-410, June 2008.
- 20 Nov 2012
- First Look
First Look: November 20
their increased tendency to behave fairly. Read the paper: http://www.people.hbs.edu/mnorton/shaw et al.pdf Robust Enforcement Should Complement Voluntary Regulation Authors:Jodi L. Short and Michael W. Toffel Publication:Georgetown... View Details
Keywords: Sean Silverthorne
- June 2008
- Case
Rackspace Hosting in Late 2000
By: James L. Heskett and W. Earl Sasser
The leadership team of Rackspace, faced with accommodation of its service offering and dwindling financial reserves, decides to make customer focus the rallying cry of its new strategy. This short case was designed as the discussion igniter for a series of short video... View Details
Keywords: Customer Focus and Relationships; Finance; Management Teams; Service Operations; Customer Ownership; Strategy
Heskett, James L., and W. Earl Sasser. "Rackspace Hosting in Late 2000." Harvard Business School Case 808-166, June 2008.
- April 2004 (Revised May 2006)
- Background Note
Achieving Profitable Growth and Market Value
By: James L. Heskett and Richard G. Hamermesh
Provides an overview of how a new venture needs to change as it passes from the initial start-up to the growth phase. Explores how a venture's leadership, strategy, and execution need to evolve to deal with rapid growth. View Details
Heskett, James L., and Richard G. Hamermesh. "Achieving Profitable Growth and Market Value." Harvard Business School Background Note 804-157, April 2004. (Revised May 2006.)
- July 2000
- Case
Cisco Systems: Are You Ready? (B)
By: James L. Heskett and John P. Morgridge
Supplements the (A) case. View Details
Heskett, James L., and John P. Morgridge. "Cisco Systems: Are You Ready? (B)." Harvard Business School Case 901-003, July 2000.
- January 1992 (Revised March 1994)
- Case
Texaco, Inc.
By: James L. Heskett and Roger H. Hallowell
Keywords: Energy Industry
Heskett, James L., and Roger H. Hallowell. "Texaco, Inc." Harvard Business School Case 392-076, January 1992. (Revised March 1994.)
- June 2010
- Teaching Note
Southwest Airlines: In a Different World (TN)
By: James L. Heskett and W. Earl Sasser
Teaching Note for 910419. View Details
- 01 Dec 2000
- News
Faculty News
Changes Several chaired professors, listed at right with their new titles, have moved to vacated professorships. Teresa M. Amabile Edsel Bryant Ford Professor of Business Administration Paul M. Healy James R. Williston Professor of... View Details
- 10 Feb 2016
- Sharpening Your Skills
Sharpening Your Skills: New Insights into Career Development
Christensen discusses economic theory and personal happiness. WORKING PAPERS Looking Up and Looking Out: Career Mobility Effects of Demographic Similarity among Professionals Kathleen L. McGinn and Katherine View Details
Keywords: Re: Multiple Faculty
- July 2004 (Revised May 2009)
- Case
Getting Participant-centered Learning to Work
By: Thomas R. Piper, James L. Heskett and Gustavo Herrero
The newly appointed dean of a South American business school is eager to transform the learning process from the traditional lecture method to one that actively engages students and contributes to the development of critical managerial skills, attitudes, and world... View Details
Keywords: Change Management; Transformation; Business Education; Leading Change; Business Processes; Organizational Change and Adaptation; Alliances; Education Industry; South America
Piper, Thomas R., James L. Heskett, and Gustavo Herrero. "Getting Participant-centered Learning to Work." Harvard Business School Case 805-007, July 2004. (Revised May 2009.)
- June 2008
- Case
Professors Sven Larson and Kenneth Carpenter (A)
By: James L. Heskett and Tor Askild Aase Johannessen
Professor Kenneth Carpenter has received word that he has inadvertently offended one of his students. He is pondering a possible response. View Details
Keywords: Interpersonal Communication; Higher Education; Learning; Teaching; Conflict and Resolution
Heskett, James L., and Tor Askild Aase Johannessen. "Professors Sven Larson and Kenneth Carpenter (A)." Harvard Business School Case 908-408, June 2008.
- June 2008
- Supplement
Professors Sven Larson and Kenneth Carpenter (E)
By: James L. Heskett and Tor Askild Aase Johannessen
Prof. Kenneth Carpenter has received word that he has inadvertently offended one of his students. He is pondering a possible response. View Details
Heskett, James L., and Tor Askild Aase Johannessen. "Professors Sven Larson and Kenneth Carpenter (E)." Harvard Business School Supplement 908-412, June 2008.
- June 2008
- Supplement
Professors Sven Larson and Kenneth Carpenter (D)
By: James L. Heskett and Tor Askild Aase Johannessen
Prof. Kenneth Carpenter has received word that he has inadvertently offended one of his students. He is pondering a possible response. View Details
Heskett, James L., and Tor Askild Aase Johannessen. "Professors Sven Larson and Kenneth Carpenter (D)." Harvard Business School Supplement 908-411, June 2008.
- June 2008
- Supplement
Professors Sven Larson and Kenneth Carpenter (B)
By: James L. Heskett and Tor Askild Aase Johannessen
Professor Kenneth Carpenter has received word that he has inadvertently offended one of his students. He is pondering a possible response. View Details
Heskett, James L., and Tor Askild Aase Johannessen. "Professors Sven Larson and Kenneth Carpenter (B)." Harvard Business School Supplement 908-409, June 2008.
- March 1996
- Case
Banc One--1996
By: James L. Heskett and Thomas N. Urban Jr
In February 1995, Banc One faced the replacement of the "Uncommon Partnership," a basic operating strategy that had served it well for years. Leadership now struggled with the new protocols for replacement operating strategies. View Details
Heskett, James L., and Thomas N. Urban Jr. "Banc One--1996." Harvard Business School Case 396-315, March 1996.
- 01 Jun 1997
- News
New Releases
managerial formula. His book is designed to help managers understand that distinction and show them how to adapt and respond accordingly. The Service Profit Chain by James L.... View Details