Word Of Mouth - Publications - Faculty & Research

01 Oct 2001
Research & Ideas

How To Make Restructuring Work for Your Company

The following excerpt is taken from the "Lessons of Restructuring" section of Gilson's introduction to Creating Value through Corporate Restructuring. Although the case studies in this book span a... View Details

Keywords: by Stuart C. Gilson

23 Mar 2023
Research & Ideas

As Climate Fears Mount, More Investors Turn to 'ESG' Funds Despite Few Rules

Investor interest in social responsibility has skyrocketed in the past three years, even as US regulations to hold companies accountable remain in flux and the environmental, social, and governance (ESG) label itself draws backlash. Investors are willing to pay a... View Details

Keywords: by Rachel Layne; Financial Services

30 May 2024
News

How to Have Effective Conversations

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. Charles Duhigg (MBA 2003) is a Pulitzer Prize–winning journalist, a staff writer for The New Yorker, and author of the bestselling books The Power of... View Details

06 Feb 2020
Research & Ideas

What We Learned from Reading Jeff Bezos’ Patents

previously in our analysis of his Amazon shareholder letters. 4. Jeff Bezos’ patents are customer-centric For a more granular look at Bezos’ inventions, we performed a word frequency analysis using the... View Details

Keywords: by Tricia Gregg and Boris Groysberg; Retail

22 Nov 2022
Research & Ideas

When Agreeing to Disagree Is a Good Beginning

certain types of words and phrases stood out. In particular, people responded to negation (“no”) and reasoning language ( “the reason is ” or “because”) negatively, while viewing acknowledgment (which Minson... View Details

Keywords: by Clea Simon, Harvard Gazette

30 Jul 2007
Research & Ideas

Repugnant Markets and How They Get That Way

Unfair. Undignified. Inappropriate, unprofessional, distasteful—and most of all, repugnant. To the wonder and surprise of Alvin E. Roth, a Harvard economist, these harsh words... View Details

Keywords: by Martha Lagace

01 Apr 2022
Blog Post

The Africa Business Conference at HBS: Reimagining the Road Ahead

"Alone, I am nothing, I have nothing. We have power, but we will never see it work, unless we come together to make it work." - Ayi Kwei Armah, The Beautyful Ones Are Not Yet Born Ayi's exquisite words summarize my reflections from the... View Details

06 Oct 2010
Research & Ideas

John Kotter: Four Ways to Kill a Good Idea

time they tried a big change (in their case, the "customer centric" initiative), they were unsuccessful, and some of the consequences (impossible workloads for a while, a few good people's careers derailed) were very unpleasant.... View Details

Keywords: by John Kotter & Lorne A. Whitehead

Portrait Project

Rory Finnegan

too. Fifteen years later, my legal signature had lost the heart. But still I drew it for Grandma, sending postcards from every place I visited. She died while I was away, an unsent postcard from the Swiss countryside in my backpack. I’ve grown up to be a woman whose... View Details

Web

Women at HBS - Alumni

Programs & Events Programs & Events Women at HBS Women at HBS Related resources W50 Summit In Their Own Words Since 2013––the 50th anniversary of women being admitted to the full-time MBA program––the School... View Details

01 Nov 2021
Op-Ed

Team Success Starts with the Individual—and with Love

from a place of love. That’s not a word you would normally identify with a football coach, but if Carroll’s record of success is any indication, it’s one that leaders in the... View Details

Keywords: by Ranjay Gulati; Sports

Portrait Project

Dallin McKinnon

I stood at the pulpit struggling to speak. I could string only a few words together before punctuating them with sobs. My wife’s arms came around me, steadying my stance and helping me breathe. I was speaking at the funeral View Details

01 Jun 2000
News

Going Public: Margaret M. Crotty

Save the Children and thought that Bryant Gumbel might make a donation," she laughs. The reasoning was classic Crotty: bold, altruistic, and always focused on drawing others into a good cause. Crotty's brush with death came toward the end View Details

Keywords: Susan Young

Web

Aldrich Hall | About

of this support the School created the Class of 1971 Courtyard which includes a wall inscribed with the words “Excellence, Integrity, Leadership” and lists the leadership... View Details

08 Oct 2020
Research & Ideas

Keep Your Weary Workers Engaged and Motivated

when necessary. In the words of CEO coach Sabina Nawaz, “Small and frequent performance guidance circumvents major corrections down the road and allows everyone to stay in sync despite distance and daily... View Details

Keywords: by Boris Groysberg and Robin Abrahams

10 Sep 2012
HBS Case

HBS Cases: Branding Yoga

back yoga" from celebrity teachers with newfangled twists on the ancient practice, the word "brand" jumped out at him. "What had me intrigued was that there was this controversy," says Deshpandé, the Sebastian S.... View Details

Keywords: by Kim Girard; Entertainment & Recreation

25 Feb 2020
News

Task Force

second round of funding, with the goal of expanding into the Mexican market before moving on to Brazil, Colombia, Peru, Argentina, and Chile. In its first year, through word... View Details

Keywords: Julia Hanna; gig economy; Retail Trade

28 Sep 2020
Research & Ideas

How Leaders Can Navigate Politicized Conversations and Inspire Collaboration

negativity into an already tense conversation. Try to avoid explanatory words like “because” and “therefore.” These phrases, common in debate, sound argumentative and condescending. In addition to these strategies, the researchers found... View Details

Keywords: by Kristen Senz

Web

Our Values | About

learning, and can incite violence. Some protestors at Wednesday’s demonstration held banners and chanted words widely understood to call for the end of Israel—inciting the eradication View Details

14 May 2024
Blog Post

Video: MBA Moms Celebrate Mother’s Day

View Video Mother’s Day is a special occasion for our MBA moms. We asked Jimena Gutierrez (MBA 2024), Cecilia Liu (MS/MBA 2025), and Carlene Oestergaard (MBA 2024) to tell us about the challenges and joys of raising kids while earning an... View Details

Publications