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- 08 Jun 2017
- News
Behavioral ‘Nudges’ Offer a Cost-Effective Policy Tool
The Heart of Business—Leadership Principles for the Next Era of Capitalism
How to unleash “human magic" and achieve improbable results.
Having recently stepped down as Chairman and CEO of Best Buy, Joly shares the leadership principles – illustrated by multiple vivid and concrete stories -- that underpinned... View Details
- March 2018 (Revised March 2018)
- Case
JPMorgan Chase: Invested in Detroit (A)
By: Joseph L. Bower and Michael Norris
Beginning in 2014, JPMorgan Chase launched Invested in Detroit, a $100 million philanthropic investment in the city over five years. The bank worked with local economic development organizations, workforce development organizations, small businesses, philanthropies,... View Details
- 23 Jun 2003
- Research & Ideas
Building a Better Buyer-Seller Relationship
Buyers and sellers in mature industrial markets can turn single transactions into long-term beneficial relationships by a deeper understanding of the complex connection between the two, says Harvard Business School professor Narakesari... View Details
Keywords: by Martha Lagace
- 2021
- Book
The Heart of Business—Leadership Principles for the Next Era of Capitalism
By: Hubert Joly and Caroline Lambert
A remarkable turnaround by a leader with a remarkable philosophy: Find your noble purpose. Put people at the center. Unleash human magic.
"It was fall in Minnesota. It was getting cold and we were supposed to die." This is how Hubert Joly describes the early,... View Details
"It was fall in Minnesota. It was getting cold and we were supposed to die." This is how Hubert Joly describes the early,... View Details
- 01 Mar 2013
- News
Bringing It Back Home
Grossman, who wrote the case study "Salud Digna: Successfully Competing with For-Profit Organizations." "This is one of very few examples where a nonprofit is scaling into the United States—and it's doing quite well at this point. It View Details
- September 2006 (Revised January 2008)
- Case
Providian Financial Corporation
By: John R. Wells
On October 3, 2005, Washington Mutual acquired Providian Financial Corporation, the ninth-largest credit card issuer in the U.S., for $6.5 billion. At the time, Providian had approximately 10 million customer relationships and a balance of $18.6 billion. For some... View Details
- 21 Oct 2012
- News
Social media is a thorny issue in the US
- December 2020 (Revised January 2025)
- Case
Responsive Working at PepsiCo UK (A): Designing a Turnaround
By: Amy C. Edmondson and Nancy Boghossian Staples
Facing a significant decline in revenues in 2016, David Gwilliam, Head of Transformation at PepsiCo UK introduced a new way of working (“Responsive Working”), which encompasses a set of work practices and some new team structures. The work practices comprise a set of 9... View Details
- 18 Dec 2019
- Book
6 Skills That Wise Companies Harness for World-Changing Innovation
management tome, The Knowledge-Creating Company. Now, the book’s recently published sequel, The Wise Company: How Companies Create Continuous Innovation, elevates their original ideas, outlining six practices that enable leaders to steer... View Details
Keywords: by Kristen Senz
- October 2016 (Revised January 2018)
- Case
BlackRock (A): Selling the Systems?
By: Ranjay Gulati, Jan W. Rivkin and Kelly McNamara
As the case opens in 1999, several key leaders at BlackRock, Inc., then a relatively small asset management firm, are trying to convince CEO Larry Fink and others that the firm should begin to offer Aladdin—its proprietary analytics and trading platform—to other asset... View Details
- 24 Aug 2015
- News
Why Leaders Lose Their Way
- 15 May 2011
- News
Career change can do a number on many relationships
- May 2003 (Revised November 2005)
- Case
Marks & Spencer: The Phoenix Rises
By: Joseph L. Bower
The great U.K. retailer fell on hard times in 1998. In 2001, a new CEO was recruited who appears to have succeeded in turning around this world-renown company. This case examines the steps he took (strategic, structural, and recruiting key people) and highlights a... View Details
- 01 Dec 2020
- News
Steady as She Goes
the more junior levels and put great structures around them for sponsorship,” she observes. Sponsorship is more than mentorship for Weckert. “A sponsor is someone who helps you unlock opportunities, who is proactively helping you to View Details
Contextual Intelligence
I have come to a conclusion that may surprise you: trying to apply management practices... View Details
- 20 Feb 2018
- News
Using Yelp to Find the Next Hot Neighborhood
- March 2000
- Case
Heartport, Inc.
By: Gary P. Pisano and Shoshana Dobrow
Heartport, an entrepreneurial medical device maker, has introduced several innovative systems for conducting less-invasive cardiac surgery. Despite initially high expectations, the company has struggled to get its technology adopted by cardiac surgeons. The company's... View Details
- January 1989 (Revised February 1993)
- Case
Warner Cable (A)
The new general manager of Warner Cable's Medford, Massachusetts complex faces a number of turnaround challenges in 1985, including service deficiencies, customer complaints, high turnover, and low employee morale. By 1988 he has turned the situation around, but some... View Details