Transparency - Publications - Faculty & Research

Web

Buy Now, Pay Later: Credit and the Market Economy: The Rise of Credit Reporting

Embedding Trust and Transparency in American Business (Cambridge, Mass.: Harvard University Press, 2006). Copyright © Presidents and Fellows of Harvard College Harvard University Harvard Employment Digital Accessibility View Details

14 Jun 2010
Research & Ideas

The Hard Work of Measuring Social Impact

potential for real gain in building trusting, transparent relationships with donors. Accountability isn't a one-way street, either. The downward pressure on nonprofits to demonstrate results and impact puts the onus on donors as well.... View Details

Keywords: by Julia Hanna

01 Jun 2022
News

The Exchange: Same Great Price, Now with Fewer Chips

taking a less transparent route by selling less product in the same package and perhaps hoping the consumer doesn’t notice. Here, HBS faculty members John Gourville and Alex MacKay discuss the ups and downs of the practice of... View Details

Keywords: Miscellaneous Store Retailers; Retail Trade

11 Feb 2020
Sharpening Your Skills

10 Rules Entrepreneurs Need to Know Before Adopting AI

actually removed AI from their marketing and sales messages. While it might not make sense to lead with AI, there’s value in weaving it through the product presentation, especially when it comes to transparency and explaining the... View Details

Keywords: by Rocio Wu

22 Feb 2021
Book

Reaching Today's Omnichannel Customer Takes a New Sales Strategy

them, do them differently, and supplement them with other activities that I discuss in the book. Also, required competencies are changing. Omnichannel buying makes the selling company more transparent to customers, who can “touch” that... View Details

Keywords: by Kristen Senz

26 Jun 2017
Research & Ideas

How Cellophane Changed the Way We Shop for Food

spoil. Also vital to the adoption of self-service retailing: the invention of cellophane, and continual improvements to the product. As it turned out, the evolution of self-service retailing in the United States was directly tied to the evolution of View Details

Keywords: by Carmen Nobel; Food & Beverage; Retail; Advertising

22 Aug 2022
Research & Ideas

Can Amazon Remake Health Care?

experiments around price transparency in health care, where patients have been given information on prices and there’s no evidence they use that information at the time they need their health care. Shopping for health care is nothing like... View Details

Keywords: by Christina Pazzanese, Harvard Gazette; Health

16 Apr 2020
Research & Ideas

Has COVID-19 Broken the Global Value Chain?

transparency through data sharing in order to better track the chain of subcontractors. THE CORONAVIRUS CRISIS More Business-Related Pandemic Coverage from Around Harvard and Beyond How to Manage Coronavirus Layoffs with Compassion... View Details

Keywords: by Sean Silverthorne

17 Aug 2021
Research & Ideas

Can Autonomous Vehicles Drive with Common Sense?

crossing a solid white line in order to maintain the flow of traffic. Transparency will build trust Ultimately, getting to commonsense AVs will involve more of a gradual process than a single testing event. Even after an AV is deployed,... View Details

Keywords: by Michael Blanding; Auto

20 Aug 2008
Op-Ed

The Time is Right for Creative Capitalism

integrated into a broad, often global, web of relationships. A fourth catalyst is transparency. Leaders and organizations of all kinds are increasingly operating in glasshouses. The explosion in transparency wrought by a global media,... View Details

Keywords: by Nancy Koehn

16 Sep 2020
Blog Post

Turning a Moment into a Movement: Interview with Anti-Racism Fund Co-Founders Kenneth and Kevin Chenault

“HBS is teaching me that transparency is key,” said Kevin with a shout out to Professor Paul Healy and the Leadership and Corporate Accountability course. “At ARF we don’t just make making donations easier, we tell the story about how the... View Details

16 Mar 2020
Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

clear instructions about what they can do, and designing transparency into why their partnership will make a positive difference for everyone involved, business leaders can improve interactions among their customers and employees, and... View Details

Keywords: by Dina Gerdeman

21 Jan 2022
Blog Post

Tipping Point: Investing in the Women of Kenya’s Coffee Farms

experimenting with using blockchain for transparency in the tipping process. It also is exploring whether cryptocurrency might allow for more efficient tipping in a café setting. The cost of transferring money between currencies makes... View Details

Web

2022 Reunion Presentations - Alumni

architecture in their own organizations. Slides Improving Performance with Operational Transparency Professor Ryan W. Buell (MBA 2007, DBA 2012) + More Info – Less Info Conventional wisdom suggests that the more contact an operation has... View Details

11 May 2022
Blog Post

MoMBAs: The Inspiring Student Mothers of HBS

requires an understanding and willingness to accept the trade-offs that come with it. For example, choosing to forgo international travel and social events due to potential conflicts with pregnancy/delivery. The most important lesson I’ve learned is to be View Details

01 Apr 2020
Blog Post

The Product Design Sprint - 5 Things I Learned in Launch Lab 1

price transparency issues in the wedding industry. Through this process, we conducted customer interviews, devised many product iterations, developed two prototypes, and conducted both moderated and unmoderated user tests – all in one... View Details

06 Dec 2017
What Do You Think?

Is It Time To Break Up Amazon, Apple, Facebook, or Google?

strong-arm suppliers and competitors As long as Amazon, Facebook, Google and Apple operate transparently and legally, I don’t think we need to worry. The speed with which innovation occurs and expands will almost certainly see competitors... View Details

Keywords: by James Heskett; Technology; Web Services

04 Nov 2013
Research & Ideas

The Real Cost of Bribery

It's a sad, quantitative fact that bribery runs so rampant in the world that it has become a Darwinian business tool. A July 2013 report from Transparency International finds that more than one in four people paid a bribe in the past... View Details

Keywords: by Carmen Nobel

05 May 2011
What Do You Think?

How Ethical Can We Be?

decisions with a friend. For organizations, greater transparency and fewer silos, among other things, can help (as opposed to such things as signing codes of conduct or undergoing training in ethics). How do we address these problems? Do... View Details

Keywords: by Jim Heskett

Web

Organizational Behavior Awards & Honors - Faculty & Research

Distinguished Scholar Award from the Organization Development and Change Division of the Academy of Management. 2015 Ethan S. Bernstein : Finalist for the 2014 McKinsey Award for the best article in Harvard Business Review for "The View Details

Publications