Systems Thinking - Publications - Faculty & Research

22 Feb 2021
Book

Reaching Today's Omnichannel Customer Takes a New Sales Strategy

sales productivity is not only about profit maximization and shareholder value—which, by the way, I don't think a CEO or Harvard Business School needs to apologize for—it also affects growth, civic discourse, and the lives of millions of... View Details

Keywords: by Kristen Senz

Blog

Inside the Learning: Boston By the Season

events at historical sites. That Monday is also the date of the Boston Marathon. Pick a spot along the route to cheer on the runners. Explore colleges or graduate schools. Is a young person in your family starting to think about the next... View Details

09 Dec 2002
Research & Ideas

Most Accountants Aren’t Crooks—Why Good Audits Go Bad

fundamental changes to the way accounting firms and their clients operate. If we are really going to restore trust in the U.S. system of auditing, we will need to go well beyond the provisions of the Sarbanes-Oxley Act. We will need to... View Details

Keywords: by Max H. Bazerman, George Loewenstein & Don A. Moore; Accounting; Financial Services

20 Sep 2019
Research & Ideas

Solving the Riddle of How Companies Grow Over Time

years ago, he found the last serious analysis on firm growth was conducted in 1959, in Edith Penrose’s book The Theory of the Growth of the Firm. “I’d like to think we’ve learned a lot since then,” Pisano says. Getting a better... View Details

Keywords: by Michael Blanding; Manufacturing

02 Oct 2017
What Do You Think?

Do Bitcoin and Digital Currency Have a Future?

for market manipulation (and) used as payment method for online crime.” Bitcoin does not have a future as a currency, Turnbull said, because of the cost of operating sufficient computers to collectively document every single transaction. “When (digital) mining becomes... View Details

Keywords: by James L. Heskett; Financial Services

17 Aug 2021
Research & Ideas

Can Autonomous Vehicles Drive with Common Sense?

encounter beyond the test,” De Freitas explains. “But we can’t just make the same assumptions about AVs because common sense is part of what’s being engineered into their systems in the first place.” "The solution is not to make AVs... View Details

Keywords: by Michael Blanding; Auto

03 Jun 2020
Blog Post

How to Thrive as a Remote Manager and Employee

from your team for what they need to be most productive/engaged Set clear expectations and definitions of success along with systems to track progress to ensure employees can independently and collaborative work towards goals. Utilize... View Details

13 Sep 2021
Research & Ideas

Science: The Unlikely Frontier for New Business Ideas

insights into marketable products, resulting in patents with little or no value. A tale of two storage systems All told, the most science intense patents were worth approximately $15.8 million, compared with $8.7 million for inventions... View Details

Keywords: by Avery Forman

Web

Launching Tech Ventures | HBS Online

startup ecosystem to improve your chances of raising capital Get an insider view into the venture capital (VC) process Develop an awareness of the systemic biases and ethical considerations in the startup ecosystem Who Will Benefit... View Details

Web

Frequently Asked Questions - Research Computing Services

code, or have to restore a file, please email RCS with the following information: Your name Full path of the file’s location File name Date file was deleted (if you do not know the exact date, a best guess is helpful) I think I've run out... View Details

17 Nov 2020
Research & Ideas

Why a Blended Workforce May Be Key to Lasting Competitive Advantage

In recent years, companies have been anxious about the lack of skilled workers to fill pivotal jobs. But then came COVID-19 and a subsequent recession. The ensuing business turmoil and record-high unemployment may have temporarily distracted companies from their... View Details

Keywords: by Joseph B. Fuller

12 Nov 2018
Blog Post

Student Portraits - Armed Forces Alumni Association

of us soon.” REFLECTION ON SERVICE: I’m immensely proud of the time I’ve spent in uniform and the bonds I’ve made with fellow service members during four combat deployments (here’s to you, allies). I do not think that I will ever have an... View Details

21 Jun 2024
Blog Post

What Does PRIDE Mean to You?

Bjelde (MBA 2025) PRIDE has been the most vital and important part of my HBS experience. Prior to coming to HBS, I was based in NYC for 7 years where my social circle and community were almost entirely LGBTQ+. Coming to HBS was a huge adjustment for me – leaving my... View Details

11 Jan 2010
Research & Ideas

Mixing Open Source and Proprietary Software Strategies

product and the competitive landscape. For example, if you have an OS competitor like Apache or the Free Software Foundation, you may not want to be so open. This is an interesting point to make, because usually people think if you face... View Details

Keywords: by Julia Hanna; Web Services

01 Sep 2006
What Do You Think?

Are We Ready for Self-Management?

in how their jobs affect the customer in how their jobs can be improved in getting work done more effectively is most definitely welcome." Birgi Martin said, "I think self-management is needed at all levels of staff."... View Details

Keywords: by James Heskett

06 May 2021
HBS Case

How Four Women Made Miami More Equitable for Startups

Kanter says. Instead, it requires systemic change, including new institutions and new ways of doing things, as Kanter argues in her recent book Think Outside the Building. That might include, for starters,... View Details

Keywords: by Carolyn DiPaolo

10 Nov 2003
Research & Ideas

Globalization: The Strategy of Differences

returning to Atlanta." If the business climate can force Coke, which historically was (and is) more profitable internationally than domestically, to seesaw back and forth on globalization in this way, think of the pressures on the... View Details

Keywords: by Pankaj Ghemawat

10 Jul 2007
What Do You Think?

How Much of Leadership Is About Control, Delegation, or Theater?

theater and control is required to make people feel comfortable when fundamental operating systems change ." Narendar Singh Raj Purohit adds that " when things are getting out of control someone has to take initiative to give a... View Details

Keywords: by Jim Heskett

04 Feb 2010
What Do You Think?

What’s the Best Way to Make Careful Decisions?

decision anyone makes." What do you think? Original Article In his book Blink, discussed in this column in February 2005, Malcolm Gladwell advised us to place faith in intuition based on experience in deciding many things quickly. Now Michael Mauboussin, with his... View Details