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  • 30 Jan 2020
  • Research & Ideas

The Upside of Highlighting a Product's Downsides

wait for care. Patagonia lists the suppliers for each item on its website, while Southwest Airlines’ “transfarency” campaign pledges to save customers from hidden fees. After all, customers are already turning to Google searches and... View Details
Keywords: by Danielle Kost
  • 22 Jul 2019
  • Book

How to Be a Digital Platform Leader

as technology suppliers and innovators in their own right. When facing a decision to adopt an innovation platform and join the ecosystem, complementors must trust someone else’s technology (the platform) to develop their own new product... View Details
Keywords: by Martha Lagace
  • 23 Dec 2002
  • Research & Ideas

Partnering and the Balanced Scorecard

identified several important customers, however, who actually preferred suppliers capable of establishing a long-term relationship based on value added, rather than offering the lowest price on individual projects. Rockwater decided to... View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • 04 Jul 2005
  • Research & Ideas

Should You Outsource Your Marketing?

benefit considerably by outsourcing, for example, analytical functions to qualified suppliers if those skills are lacking in-house. But some aspects of marketing are less amenable to outsourcing—those that directly drive marketing... View Details
Keywords: by Poping Lin
  • 26 Jul 2011
  • First Look

First Look: July 26

threat responses and their implications for research on identity dynamics within organizations.   Working PapersThe Impact of Supplier Reliability Tracking on Customer Demand: Model and Estimation Methodology Authors:Nathan Craig, Nicole... View Details
Keywords: Sean Silverthorne

    Donald H. McLaughlin

    McLaughlin spent 55 years with Homestake Mining creating the largest supplier of gold in the United States. An ardent supporter of the gold standard, McLaughlin was equally adept as both a hands-on miner and a college geology professor.... View Details
    Keywords: Agriculture & Mining

      Charles M. Schwab

      Though Bethlehem was originally spun off from U.S. Steel, Schwab positioned the company to become a major competitor of its former parent. Under Schwab’s leadership, Bethlehem was a large supplier for Allied Forces in World War I, filling... View Details
      Keywords: Metals

        Peter F. Hurst

        citizenship forced him to relinquish his business. After the war, Hurst regained control of his business and built it into a full-scale supplier of parts for conveying and moving fluids – often ones that were very dangerous. In the... View Details
        Keywords: Fabricated Goods

          Melvin H. Baker

          With $100,000 in capital, Baker founded the National Gypsum Company with two colleagues in 1925. When he assumed the CEO position a few years later, he led his company from a newcomer in a highly competitive field, making one product in one plant, to a diversified... View Details
          Keywords: Construction & Real Estate
          • 24 Jul 2012
          • First Look

          First Look: July 24

          Change Authors:Chonnikarn Fern Jira and Michael W. Toffel Abstract Suppliers are increasingly being asked to share information about their vulnerability to climate change and their strategies to reduce greenhouse gas emissions. They vary... View Details
          Keywords: Sean Silverthorne
          • 24 Apr 2018
          • First Look

          First Look at New Research and Ideas, April 24, 2018

          that normative or preconceived beliefs about the functioning of the social world may guide social behavior in children. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54387 Coupling Labor Codes of Conduct and Supplier... View Details
          Keywords: Sean Silverthorne

            Charles S. Mott

            Under Mott’s management, the family owned company grew into a key supplier of automobile parts for General Motors. Realizing the great future of the automobile industry, Mott changed the firm’s activity from bicycle wheel production and... View Details
            Keywords: Automotive & Aerospace

              Langbourne M. Williams, Jr.

              After launching a stockholder attack on the management of Freeport Sulphur in 1930, Williams found himself in the CEO position three years later. Under his direction, Freeport experienced a major turnaround in performance and became the premier View Details
              Keywords: Agriculture & Mining

                Eugene P. Grisanti

                Grisanti presided over a decade of consecutive growth in sales and earnings – achieving 12%+ growth rates in a mature market between 1986 and 1995. He secured International Flavors and Fragrances’ position as the world’s largest supplier... View Details
                Keywords: Chemicals & Industrial
                • 17 Oct 2012
                • Research & Ideas

                America Needs a Manufacturing Renaissance

                competitiveness of firms in one sector can have implications for the competitiveness of firms in another. Industries and the suppliers of capabilities to the industries need each other. Kill a critical industry, and the View Details
                Keywords: by Gary P. Pisano & Willy C. Shih; Manufacturing
                • 05 Oct 2010
                • First Look

                First Look: October 5, 2010

                Demand: Model and Estimation Methodology Authors:Nathan Craig, Nicole DeHoratius, and Ananth Raman Abstract To set service levels, firms must understand how changes in service affect customer demand. Supply learning is a process whereby customers use past View Details
                Keywords: Sean Silverthorne
                • 25 Oct 2011
                • First Look

                First Look: October 25

                Authors:Chonnikarn Fern Jira and Michael W. Toffel Abstract Suppliers are increasingly being asked to share information about their vulnerability to climate change and their strategies to reduce greenhouse gas emissions. They vary widely... View Details
                Keywords: Sean Silverthorne
                • 12 Jun 2006
                • Research & Ideas

                The Promise of Channel Stewardship

                the chain best positioned to create a process that benefits all. In this excerpt, Rangan discusses the promise of channel stewardship. (Look for an HBS Working Knowledge interview with Rangan next month.)Senior managers of most of the companies involved in moving goods... View Details
                Keywords: by V. Kasturi Rangan & Marie Bell; Consumer Products
                • Fast Answer

                Supply chain relationships

                Bloomberg, Capital IQ and FactSet report current and recent supply chain relationships (customers, suppliers, and strategic partners). Bloomberg - To display the suppliers and customers of a company, enter the company ticker... View Details
                • 26 Aug 2014
                • First Look

                First Look: August 26

                environmental performance. Several voluntary programs have arisen to encourage suppliers to report this information in a standardized manner, but the information companies report might misrepresent their performance and can thus mislead... View Details
                Keywords: Sean Silverthorne